The Web, information use, and the failure of the spacial metaphor
Francis Cairncross' book title Death of Distance is a wonderful understanding of the world around us in many way and should now apply to spacial relationships on the Web. The idea of spacial relationships on the Web have been a stretch of the truth for a long time. Initially the idea of a person going out and "navigating" other spaces helped those new to the prospect of what the Web held grasp the Web concept.
The problem with spacial explanations of the Web is they do not work very well. The truth is we go nowhere on the Web, information is brought to us. The Web user is ego-centric and rightfully so, as the world of information and commerce on the Web revolves around the user. The Web is truly omnipresent. Information is everywhere at once. The Web can even follow the user on mobile devices. The user does not go out and explore different places, the artifacts of the places come to the user's screen based on what is of interest to the user.
I was reading David Weinberger's book Small Pieces Loosely Joined and it was painful to watch him twist and turn to get the spacial metaphor to work. A whole chapter in the book is devoted to Space [on the Web] (the book as a whole is very enjoyable and worth the time to read). Weinberger first discusses how we use the Web, using surf, browse, and go to a site. This is wrapped with an analogy explaining the Web is like a library where the user does not have access to the stacks of books, but a librarian (or clerk) goes and retrieves the book, based on the request the user made, and brings it to the user. He also states:
... this is perhaps the most significant change the Web brings to the world of documents: the Web has created a weird amalgam of documents and buildings. With normal paper documents, we read them, file them, throw them out, or sent them to someone else. We do not go to them. We don't visit them. Web documents are different. They're places on the Web. We go to them as we might go to the Washington Monument or the old Endicott Building. They're there, we're here, and if we want to see them, we've got to travel.
.... the odd thing is that, of course, we're not really going any place, and we know it.
This is just painful to follow. We keep bringing up this bloodied and battered spacial metaphor trying to make it work to explain more than the very tiny bit it did explain well. The spacial metaphor has long overstayed its welcome and it now hinders us as we try to build the future information interfaces, which include mobile information access and internationalization of information.
Yes, I am saying mobile information use is hindered by a spacial metaphor. It is more than hindered it is crippled by it. When prepare information now location is largely irrelevant, but access, device, application, and information form and highly relevant. Before we prepared information on paper and sent that information to people (which can be done today) and we largely knew how that information was going to be used. Today, with digital information the ease of information reuse and the user's ego-centric view of the information world, we must think of the user and how the information will be used. The proximity of the information to the user through access, storage, or personalization is what is paramount. Proximity is the only spacial element that has significance. This equally applies to internationalization as language and culture are the barriers to the information not space. A Brazilian may be sitting on the T in Boston and want to read the most recent information on rollout of WiFi in Rio. The user should not need to find the Brazilian neighborhood in Boston to get the information in the proper language (Portuguese) with familiar cultural inflections. The user can attract that information form easily, which can be brought to the user if that information and access have been prepared and enabled. The user may have come across a resource for this information while looking for a client's most recent press release and the user forwarded the link to her mobile device to read later. Access to information can and should be based on the users actions and choices.
The user can (and has been able to for some time) create their own metadata and retrieval structures. Communication with live people or machines that can and will convey useful information at the user's desire is not only the reality of the wired world, but what mobile use is all about. The user can set their proximity to information they have come across and connectivity conduits are enablers of that information they have yet to discover.
Up to this point the spacial metaphor only provided us with the navigation, but flat out failed us with what the user could do once they found what they were seeking. The user can browse, search, receive in e-mail (based on list subscriptions), read an information feed that brings to the user new information from sites the user likes or from aggregators, or a variety of other means. Once the user comes across information they have an interest in they want to keep that information attracted to themselves, via storage, putting it on a page that is accessible to a mobile or stationary device, and/or have the information delivered at a time that will be more convenient (getting a text message on your phone with the address and time of a party at an art gallery). Proximity also plays a role in location based services, such as bringing up restaurant listing and reviews when the GPS in our mobile device indicates we are near these establishments. The user should be able to identify favorites or preferences that can help provide "best options".
The realization of the failure of the navigation metaphor to provide for much other than a nice name for the grouped set of links that provide browsing options pushed me to investigate the Model of Attraction (MoA). The MoA is not perfect, but does provide a framework to think about information use and reuse as users currently interact with it. The MoA offers a method for us to work through how we allow the user to easily reuse information they found. The devices are just conduits for the attraction interaction to take place. MoA offers a framework that is also easy to understand, but is a literal description, which helps us see building, structuring, and preparing information and applications for the future.
Navigation -- R.I.P.
Comments are closed.