November 23, 2004

Cranky Interface to Bits and Bytes

Been a little cranky around these parts the past week or so. Much of it having to do with having personal observations of the web and design world fortified by my trip to Europe. The market I work in is somewhat behind what is going on in the U.S. in the design and information development is concerned. But, some of the problems I have been seeing as I have been working on Model of Attraction and Personal InfoCloud projects is a severe lack of understanding the cross device problems that users are running into.

My trip to Europe solidified the my hunch that others outside the U.S. are actually working to solve some the user cross device problems that occur. It seems the European market is at least thinking of the problems users face when going from a work desktop machine, to laptop, to mobile device and trying to access information. The U.S. is so desktop and laptop centered they are seemingly blind to the issues. Some of the problems everybody is facing are caused by the makers of the operating systems as the problems with syncing often begin with the operating system. Apple is definately ahead of others with their iSync, but it still has a ways to go.

It is painful to see many sites for mobile products in the U.S. that can't work on mobile devices because they are poorly designed and some even use FrontPage to throw their crud up. I have been finding many mobile users over the past year, across locations in the U.S., that find that lack of sites that will work on a mobile device appalling.

On the other side of the market I hear developers stating they do not develop for mobile users because they do not see them in their access logs. How many times do you think a user will come back and fill your user logs if your site does not work for them? Additionally we are talking about the internet here, not U.S. only information access points, and the rest of the world is mobile they are living in the present and not in the past like the U.S. I am being a little over the top? Not by much if any.

Part of the problem is only those around urban in the U.S. and ones that have usable public transit have the opportunity to use mobile devices similar to the rest of the world. Although mobile media streamed of a mobile is a killer application for those stuck in the commute drive (Fabio Sergio's From Collision to Convergence presentation at Design Engaged really woke me up to this option).

Getting back to information following the user... Providing mobile access to information is one solution and designers and developers have been making the web harder to use by not sticking to the easiest means of presenting information across all devices, XHTML. Information is posted in PDF with out notification that the information on the other side of the link is a PDF. After a lengthy download the mobile user gets nothing at best or their device locks up because it is out of memory or it can not process the PDF. This practice is getting to be just plain ignorant and inexcusable (ironically the U.S. Federal Communications Commission follows this practice for most of its destination pages, which only shows how far behind the U.S. truly is).

Another solution is to make it easier to sync devices across distance (not on the same network) or even have one's own information accessible to themself across the internet. Getting to the point of solving these problems should be around the corner, but with so many things that seem so simple to get and have not been grasped I have dented hope and frustration.



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