November 8, 2001

The following is an overview of the ASIS&T lively debate between two leaders in the field of human-computer interaction -- Dr. James Hendler and Dr. Ben Shneiderman. I have heard Schneiderman a couple times before and agree with much of his approach. I had not heard or read Hendler, but I have a feeling I will be digging out some of his works. There is a lot of common ground between the two speakers. Again these are rough notes. The future of web use: visual, social, universal (Ben Schneiderman)
  • Getting the cognitively comprehensible right your users get feeling of mastery
  • Effective visual display is key
  • Community has become central to Internet use
  • Central to Internet use is trust
  • Key element is building trust
  • Universal usability is essential
  • Online help does not go far enough to helping the user
  • Human interaction over intelligent agents
  • Ontology is very important

Creating Ben's Web (James Hendler)

  • Agents interact in conversational interaction: user asks question agent replies w/ options
  • Shared communications extends knowledge & gives context & depth
  • Agents work on your preferences
  • Web does not have central ontological organization principle
  • Schema to schema translators needed
  • Semantic web
Posted at 9:53 PM from Bethesda, Maryland.  
Marked as :: Contextual Design :: HCI :: Information Theory :: Technology :: User-Centered Design :: in Journal
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