December 31, 2005

My Book Highlights from 2005

I had been hoping to do a longer post on things I enjoyed in 2005, but the year end has been a little busier than planned (it is a good thing). There are lot of books that I picked up in 2005 (possibly in the 30 to 50 range). Two from earlier in the year I really enjoyed, John Thackara's In the Bubble: Designing in a Complex World was a huge favorite. It has brought to mind many changes that we need to address as people who design and build things. The second was Personal, Portable, Pedestrian : Mobile Phones in Japanese Life by Ito, Okabe, Matsuda (editors), which provided insight into the Japanese mobile culture. Some of the cultural aspects to dot translate to the United States, but it does a wonderful job of raising awareness for introspection into one's own culture. The book also does a fantastic job of providing history and technological change and differentiation in use based on product types.

The couple months I have picked up some books that I will really have an impact on me. Shaping Things by Bruce Sterling my be my favorite book of the year (with the Thackera a close second). Shaping things gets to where we are going with design in an innovative way. The design of the book is playful and makes for a quick read (unless it gets your mind wondering in wonderful ways, as it did mine). It is a book I could not more highly recommend.

I finally picked up DOM Scripting: Web Design with JavaScript and the Document Object Model by Jeremy Keith and was pleasantly impressed with the coverage of pages that degrade properly. This book is required reading for anybody doing JavaScript or AJAX so to stop the madness with sites that do not work across browsers or mobile devices. There are far too many sites that have developers that did not learn anything from the mid to late 90s and using JavaScript that are making unusable sites, pages, and applications today. If you are a manager of interface developers this is written in a manner that it should be easy to read and make sure the developers working for you are following these guidelines.

My favorite fun book was recently released book in Britain, Against the Wall by and about Banksy. This is a collections of Banksy's street art and wonderful sense of play. I personally find it a great book to break through conventional thinking and get to the other side. This book is not currently available in America, which is an utter shame.

I may do a posting on music from 2005 I really enjoyed in the next day or so. But on this note, I wish you a wonderful new year and great things.

Two Wonderful Phone Service Calls - How Odd

This past week I had two wonderful experiences. The first was with Adobe customer service and sales support. I have been trying to do a "cross-platform upgrade" from my Windows Photoshop to the current Mac version. I have been trying this for a couple years. The phone services has been miserable and often would take over 45 minutes for them to pick up.

Not this week. The phone was picked up by customer service by Adobe in less than 3 minutes (I seriously thought I had dialed the wrong number). They fixed some problems with my account information, but I needed to talk to another department to get the upgrade I wanted completed. They transfered me to the sales group, which had all the information I had just changed and we started working through what I wanted (ultimately the Adobe CS Premium Suite). We found I could not directly do that going the cross-platform route, but I could upgrade to Photoshop CS and once that was installed and authenticated do the upgrade to the package I desired. All of this was less than the full price, not the optimal price I had been hoping trying to get.

What impressed me was the competence, speed, politeness and the working through their arcane rules to get me what I desired. In all I was done in 20 minutes.

The second also involved the phone and a voice automated solution. But after trying to exchange airline flight miles for a magazine subscription on the web, which seemed not work in any browser I had to verify my frequent flier number and extra authentication code. I first called the help number for the magazine people, which took me to a human, who seemed very confused with the information his computer was providing him (he had at least eight addresses and name variations for me (there was a more button to see the rest). He asked how I heard about the program and said I was on my preferred airline site and was linked to theirs to get magazines. That seemed confusing as he asked how long ago I got the software. A couple minutes later I could not give him answers that fit his check boxes and our conversation ended.

I then tried the airline's number to complete the magazine transaction if the web did not work or a person needed assistance. It was a voice interactive system (I loathe these). It asked some simple questions and I responded and it understood. It authenticated me very easily and quickly by me reading my needed information. I authenticated by telling it my address and it understood (this is a beautiful task given my street name and city). Next it started reading the magazine offerings and said I could interrupt and just tell it what I wanted. I interrupted (this never works with the local phone company for information) and it understood what I wanted. My transaction was complete and in under 5 minutes. I was completely impressed, which happens very rarely.

December 29, 2005

A Year of Surfing Life

This was not the year I expected. This is a good thing. It was a year of personal and professional change, challenge, and growth. Sitting back and for a moment and looking at 2005 as it comes to a close I don't know that I could have ever planned this year. It could be the year I learned to surf life, in taking what is offered up and riding it to a place closer to one's dreams.

Personal Life Changes

It was a year that saw our extended family lose one member, which made life seem all that much more precious and every moment seem to be worth a lot more. It put a lot of things in perspective for me. I wanted more time quality time with my kid to watch him laugh, learn, and grow as well as be there for the tough times. I wanted home life to be more of a home, not just work away from the workplace. I wanted to finally get to put see the work I have been toiling at for the last four years come to life. At the end of this year I think I got to each of these or at least much closer.

Work Life Exposure

The press this year covering folksonomy and Personal InfoClouds was part of what enabled the change. Seeing folksonomy become something that made it into mainstream press was nice, but finding large businesses and cultural organization embrace the idea to improve their communication and information recovery has been even fantastic.

Seeing interest in folksonomy turn to look at the Model of Attraction and the InfoClouds was even more rewarding. This is the work I have been picking at for the last few years in my "spare time". I have been watching and working with organizations to adopt these models and frameworks to better build information resources that people could use more efficiently in their lives. Watching, talking to, and listening to people around me struggle to use information from the web in their own personal workflows has been one of the areas for opportunity for the work I have been doing.

From Dream to Making the Dream Work

Seeing the initial success that this work is having for those that are using it to frame their solutions and identify and solve the problems people have using information across devices and life's contexts has been rewarding. Now it is my job at InfoCloud Solutions, Inc. as the year comes to a close. The site for the company will get fleshed out in coming days and weeks. There are some interesting projects I am involved in through the company and have many more starting in the coming weeks and months.

Getting Around

This year was also one of travel, mostly for presentations, work, and work development. I have met some of the most wonderful people this year and I am looking forward to continuing the new friendships into the future. I have found a partial home for my ideas and work in many places around the United States and Europe and will be traveling again this coming year. The internet is a great connector for people of like minds as well as bringing those with problems and solutions together.

New Year Hopes

I am not one for the annual New Year's resolutions as I am one who likes to set out to make resolutions as they are needed, often every day, and not once a year. But I do hope that I continue to develop the relationships with those I have met this year as well as those whom I have known for longer. I am working to find time to update this site, Personal InfoCloud, and get InfoCloud Solutions site fully off the ground (those that said I should really focus on that early, were right as it is tough to get to when one's schedule is filling).

To each of you that stop by here and read, have a great New Year and please keep in touch.

Mobile Search is Not Interested in Mobile

One of the things that has been bugging me for a while is mobile search. I mostly use Google mobile search on my mobiles for search. It is not the interface, but the results that get me.

Mobile search should return mobile site results. I gave Google a huge clue as to my usage, "I am on a mobile device", which they have yet to find as a helpful part of their algorithm. If I search for information I on my mobile I should be able to get the search results pointing to mobile ready content. If not by default, let me set this as a preference (not that I want to with Google as they have this wonderful way of poorly allowing me to manage my identity (there is no way to manage your own identity on Google).

I would love to have mobile search engine give me mobile sites. Why? Many sites have moved to flooding their pages with rich interfaces (AJAX and Flash) for no value added to the customer. This turns a 25kb or even a (formerly large page) 60kb into a 200kb or even a 450kb page. Much of this added interface is of little value other than it is cute or cool on a desktop, but on a mobile device it make the page and the information on it inaccessible.

Myself and many people I talk with who use mobile search often have not tucked the information we want into our bookmarks or sent it to ourselves for easy access. I know what site had the information I am seeking or what site I would like to have inform me while I have a little downtime away from home or the office.

December 21, 2005

Delicious Lesson and Social Network Ecosystems

Joshua Porter brings up a wonderful point he is calling the "Delicious Lesson". The Del.icio.us Lesson is incredibly important, as it is one thing that many tools and implementations of the social web do not get. The person must get value for their interaction in the service or it will fade.

I see so much focus on the technology, the interaction components, the network effect, etc. But, the driver for these services that are successful is that they have a direct primary value for the person choosing to use them.

A Little Effort for Greater Personal Payback

Jeff Hawkins (the inventor of the Palm device and pen-based writing language (Graffiti) Palm used) talks about the most important point for people to adopt and learn Graffiti was it gave the person value. Jeff points out that learning Graffiti took a little bit of time, but people could see value of learning Graffiti as it made for a quicker input of information. There was personal value that did not take a lot of initial effort to learn, which returned a much greater value.

Social Network Ecosystems

In social networks and personal interaction with web applications and their associated communities there is a ecosystem. The social networks have value chains. I have been playing with this idea for a few months (mostly with in the intersection of the Personal InfoCloud and the Local InfoCloud. I have been using it on some personal projects and it is weaving its way into my consulting practice (but with focus on the full ecosystem and values).

The personal interaction with the system/application/service and value derived is a viable measure, particularly when there are two points of value for the person. The first personal value is derived from the service returning direct value to the person for their interaction. In del.icio.us it is making one&039;s own bookmarks/favorites more easily refindable, the ability to expand one's own bookmarks/favorites beyond the functional restrictions of the browser, and having access to the bookmarks/favorites from any browser anywhere one has web access. The second value is the network value, which can be a feeling of digital philanthropy (doing it out of goodness), personal attention (being an authority, coolness, building points for alphaness, etc.), a driver for monetary reward (recognition increases clicks to an site with ad revenues, builds attention for a business, etc.), etc.

Attention is Value

Attention for those providing development, like in the widget communities for Yahoo! Widgets and Apple Dashboard is very important. In the podcast of the Niall Kennedy and Om Malik interview with Kevin Burton regarding APIs this issue gets brought up (beginning at 15:19 into the podcast). The example discusses Konfabulator (the original product name for Yahoo! Widgets) and Apple Dashboard. Kevin Burton (I believe) states Apple Dashboard has larger exposure than Konfabulator does at the moment and Apple could offer the developers more attention to get more people writing widgets for them. Here the initial value for the developers is attention, as is pointed out in the podcast. The developers are passionate about what they do (personal value in a platform for their expression of their development prowess), but the secondary value received is attention. In a limited pool of developers (not only for widgets, but APIs, and other open development arenas) value to the developer is attention, which can lead to monetary value. This value to the developer is going to be a driver for which service they provide their services (a secondary driver is ease of development). The value to the network is more widgets equal more cool things for the service, but the primary reason the developers are there, is often the value to themselves.

December 20, 2005

Del.icio.us is Back

Yeah!! Del.icio.us is back. After many hours, if not a day of being down due to residual effects from a power outage. I bet Joshua is looking forward to somebody else managing the servers.

I has been a bad week for the popular stuff on the web with TypePad outage problems in the past week as well (yes, that meant Personal InfoCloud was down).

Does it bug me? Not so much. Del.icio.us being down meant I was not cross posting with Yahoo! MyWeb rather than to both places. If this site is down I am not too happy as my work e-mail is on the same server and I have been living in e-mail lately. But, I think with TypePad and Del.icio.us and the like with their outages I have appreciation for what it takes to keep that up and running. I also know the problems inherent in scaling those type of services. At some point the killer ease of use applications become more about killer sysadmins and server/datastore optimization skills. That is where one learns to grow up.

Along those lines, I am quite happy to see Technorati get their server situation sorted out and they are now running at usable speed again (it was a seemingly long time coming).

December 19, 2005

Web 2.0 Dead?

It was bound to happen sooner or later, but it was a little sooner than expected. Richard McMannus explains why Web 2.0 jumped the shark as an follow-up to his Web 2.0 is dead. R.I.P. post. This pronouncement has an impact as he is co-writing a book on Web 2.0 for O'Reilly Books (with Joshua Porter) and writes Web 2.0 Explorer on ZD Net. In Richard's explanation he gives the prime reason is to get away from the hype and cynicism.

Tim O'Reilly describes Web 2.0 in rather long detail. But in the more than a year that the term has been around it has not been used in any specific specific sense and it quickly turned into a buzzword with little meaning. There are some profoundly different things taking place on the web, when we compare it to the web five years ago. These things seem to be best described by their terms and pointing to what has changed and where we are going now. Richard writes that he will still largely be writing about the same things, but will not be using the Web 2.0 moniker.

The Rich Interface

During the past six to nine months one could easily see that the term Web 2.0 getting flattened into hype and mis-understanding. Many articles were written about new technologies that were changing the landscape, but neither were the technologies new, nor were they doing much of anything different than sites were doing or trying to do in the previous three to five years. AJAX was not new, it was a new name for xmlhttprequest (which most web developer worth much of anything knew about, but knew there was little browser adoption outside of Microsoft IE). Jesse James Garrett provided a much easier means of calling the long term, mostly to talk more easily about what Flickr and Google (in Gmail and Google maps) had been doing in the past year using it as part of their rich interfaces. The rich interfaces were absolutely nothing new as Flash had been providing the exact rich interface capability for years. The problem was much of the design world had not worked through its documentation and design specifications for a rich interface using Flash, but they jumped all over AJAX with out ever working through solutions to the problems of state, (re)addressing information, breaking the back button, addressable steps in a process, etc. Web browsers growing up and becoming consistent and more processing power and memory on the machines under the browsers have enabled the rich interface more than anything that gets credit for being new.

Web as Platform

The web as a platform is a great step forward, but it is anything but new, just ask the folks at Salesforce. But it has been embraced as a replacement for the desktop . The downside is most people do not have continuous access (or anything near it) and many do not want it. People have set workflows that cross many devices, contexts, and information uses. Thinking the web is the only way is just as short-sited as closed desktop applications. The web as a platform is insanely helpful, but it should not be the only platform. We have to work towards cross-platfoms and cross-device use development as an end not just the web.

Forbidden Term

Very quickly this year the Web 2.0 term was forbidden from usage from many conferences and large meetings I went to. It was forbidden as by that point it had lost its meaning and using the more direct terms, like social networking, social bookmarks, rich interface for mail, web as an application platform, etc. It was also noted that people should not say the new web, with out explaining why they thought it was new. There needs to be clarity in understanding so we can communicate, and Web 2.0 did not provide that as it was an umbrella term that was used as a buzz word to replace specific changes people did not understand.

Without a Term How to We Understand

There have been a handful of people who have been writing on the Web 2.0 changes and landscape and using the term well and describing the components that are being used in new ways. Richard was one and his writing partner Joshua is another. The group that is aggregated at Web 2.0 Workgroup are most of the rest.

With out the term Web 2.0 it will be tough, but it was more a marker of a confluence of many different things that shifted than a bright line in one or two areas. Understanding what has changed will make sense, which is a large part or what Joshua has been doing and a small handful of others. When the confluence is the streams and rivers of technology, social interaction (as Bruce Sterling calls it "technosocial"), interface, web services, application that provide uses that are needed, cultural and social changes along the lines of privacy (this could swing back massively), cultural changes with more people having comfort with social interactions using technology, trust, etc. take place there will be problems describing it. There will also be only a rare few that can cross the chasms and grasp, make sense of the subtle as well as vast changes, and explain them intelligently and simply to others. As the majority of writing has proven it is a very rare few indeed that have the background and wit to handle this challenge.

Now that I am at the end of the brain dump (some of it long festering), I think I am a wee bit sad to see the term losing traction. But, I don't have to think had to remember one of the vast many of poor articles that every journal has had somebody write.

In full disclosure I spoke on the BayCHI Web 2.0 Panel held at Parc in August. Been writing and speaking on digital information use across devices and platforms for three or four years and the underlying information architecture that is needed to support it. In this past year I frame the need for it as a change from the "I go get web" to the "Come to me web" (not quite equivalent to the push/pull analogy, but I will explain this later for those that have not heard the presentations or me just ramble about it). I felt it important to frame what I change I was talking about rather than rely on the Web 2.0 moniker.

December 14, 2005

Structured Blogging has (Re)Launched

Structured Blogging has launched and it may be one of the brightest ideas of 2005. This has the capability to pull web services into nearly every page and to aggregate information more seamlessly across the web. The semantic components help pull all of this together so services can be built around them.

This fits wonderfully in the Model of Attraction framework by allowing people and tools to attract the information they want, in this case from all around the web far more easily than ever before.

[Update] A heads-up from Ryan pointed out this is a relaunch. Indeed, Structured Blogging is pointing out all of the groups that are supporting and integrating the effort. The newest version is of Structured Blogging is now microformat friendly (insanely important).

December 11, 2005

Folksonomy in New York Times Magazine Year in Ideas

Today folksonomy gets more press and we have another post for our press coverage page. Go see the snippet Folksonomy in New York Times Magazine "Year in Ideas".

I need to write-up the folksonomy presentation at Online Information Conference in London as it pulls together the vital uses of folksonomy in organizations to help curb the costs and inefficiencies in taxonomies by using filling in the taxonomy with more emergent, broad, and exhaustive structure. This write-up will be posted over at the Personal InfoCloud folksonomy page.

December 9, 2005

Yahoo! and Del.icio.us come together

Today brings wonderful news on the folksonomy front, del.icio.us is now a Yahoo! property (Yahoo! announcement). The del.icio.us tool and Yahoo! MyWeb are two of my favorite tools out there.

There are many things I would like MyWeb to do, but would be difficult as they would be treading on IP of del.icio.us, which is delicate territory (just ask Blackberry/RIM). Del.icio.us would not be able to pull off the MyWeb improvements that come in the Yahoo! search, which now kicks anything Google is doing (Google has really fallen behind with search just because of this). Having both products, with del.icio.us hopefully becoming MyWeb 3, would make it nearly untouchable. Granted there is an insane amount of fixing that Yahoo needs to do with its social networking (or community tool as it calls it) under MyWeb, but that is not rocket science and hopefully would all be fixed in the next version of MyWeb.

Congrats all around on this one.

December 4, 2005

Back from England

I am back home after my trip to England (UK) with stops in Oxford, London, Brighton, and London (Heathrow). It was a very good trip on many fronts, which I will share later. I was amazed at the transportation problems in London (traffic jams even with Congestion Charging, outages on the Tube due to security issues and switching problems on the Central line, and clueless ticketing agents at Victoria Station (who asked if I wanted "day return" at 16.47 hours and I said no, still ticketed it for me, which really messed things up the following day trying to return from Brighton to London, but also took nearly 15 minutes to process my credit card payment).

None-the-less I met with fantastic people at each step of the way. Oxford had changed quite a bit since 1988 when I last lived there, but not so much I was lost. I had a great time meeting David Smith in person and chatting about everything it seemed in a little more than a couple hours (it is always great to meet people in person that you have known on-line as it gives understanding to the digital references we have in our heads, it also allows for asking questions we never get around to on-line). I really enjoyed going back to The Centre for Mediaeval and Renaissance Studies and meeting current students studying there from St. Mary's College of California to get the tour. The Centre is still wonderfully run and brought back a great part of my life. I also got to visit the QI (Quite Interesting) bookstore and private club. The bookstore is wonderful as it jogs the mind in wonderful ways in that it arranges books by there, intermixing fiction and non-fiction and various subjects to create wonderful themes. I had a meeting with somebody new to me at the club and really enjoyed the venue and my company (I would hope to have the fortune of both again in the not too distant future).

London was really turned around for me as I was staying in a different section that I had ever before and was approaching it from a different angle. I really enjoyed the Online Information Conference as it brought some good questions and regarding folksonomy and brought some very bright people together. The Open Rights Group initial gathering was fantastic and I met some great people there with stellar ideas and drive. I also had a great meeting at DNA on my InfoCloud work and they had some brilliant questions that followed (unfortunately my Mac did not want to drive their beautiful monitors (not sure what went wrong as it was the first presentation in more than 50 that my Mac did not just fall in love with the monitor and just want to run off with them).

I also had an utterly brilliant time in Brighton and Hove with the Clear Left gentlemen and Pete Barr-Watson. I had never been to Brighton and Hove, but found I really enjoyed it. It reminded me of Oxford in 1988 when I walked down the main street in Hove looking for breakfast.

The ticketing mix-up, poor traffic, increasingly bad weather, and the need to care for work related to running one's own business kept me from returning back into London proper on Friday afternoon. I dropped my things off at the hotel near Heathrow (and was berated by the taxi driver in a very un-polite British manner for having such a short inexpensive fare not the 40 to 50 pound fare he had been waiting in queue for three hours for). The weather turned and I had not heard back from two friends I was hoping to meet up with for pints after their work on Friday (turns out my stupid phone will not send e-mail while I am in Europe and my requests were still sitting in my phone).

I never got to do the shopping I intended to do (other than Muji, Neal's Yard Dairy (with Matt Biddulph making wonderful suggestions), and buying the Banksy book. I did realize I was not quite dressed properly as I thought would work, so I stopped into Charles Tyrwhitt at 92 Jermyn Street in London to fix the situation with a new shirt and seven fold tie (I picked up the tie from a much less expensive stack, but with the somewhat baffling price reduction it made it seem less that my other option).

I also hope I never have the mis-fortune of dealing with British Midland Airways (BMI) again. They did not have the capability to deal with an electronic ticket, they were completely disorganized (with the exception of one wonderfully patient and helpful gentleman at their customer service desk), and under trained. I sat at the gate a Heathrow Terminal 1 watching the flight departure time come and go before we boarded, which I was told by those sitting next to me is quite normal. At Heathrow Terminal 1 they only announce the gate for the flight 45 to 30 minutes prior to the flight. It does not seem they have the capability to plan beyond this, nor do they point you to the correct security entrance. This made for no shopping in their shops and no relaxing. It was a very poor experience and one I do not care to ever repeat. In all, the signage in Heathrow (Terminals 4 arrivals and 1 departures) was horrible. It was difficult to sort out what direction to go. Conflicting signage was up about the Tube and Heathrow Express, with some saying things were not running and others stating where to go. In all the rail transportation related information in the UK is a mess as there is no easy central place on the web to find travel times and prices. The privatization has seemed to lead to nicer rail cars, but poor service and poorly coordinated information. I will take the less nice cars from 1988 and much better service, thank you very much.

In all I had wonderful accommodations, great hospitality, and had wonderful conversations with bright people. This was what I really wanted from this trip. I also got a lot more, but that will be coming in time.

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