June 9, 2006

System One Takes Information Workflow to a New Level

While at Microlearning Conference 2006 Bruno and Tom demonstrated their System One product. This has to be one of the best knowledge/information tools that I have seen in years. They completely understand simplicity and interaction design and have used it to create an information capture and social software tool for the enterprise. Bruno pointed me to a System One overview screen capture (you do not have to login to get started) that features some of the great elements in System One.

One of the brilliant aspects of System One is their marketing of the product. While it has easily usable wiki elements, heavy AJAX, live search, etc. they do not market these buzzwords, they market the ease of use to capture information (which can become knowledge) and the ease of finding information. The simplicity of the interface and interaction make it one of the best knowledge management tools available. Most knowledge management tools fall down on the information entry perspective. Building tools that are part of your workflow, inclusion of information from those that do not feed the KM tool, is essential and System One is the first tools that I have seen that understands this an delivers a product that proves they get it.

The enterprise social software market is one that is waiting to take off, as there is a very large latent need (that has been repressed by poor tools in the past). System One tool is quite smart as they have built e-mail search, file access, Google live file search (you type in the wiki (you do not need to know it is a wiki) and the terms used are searched in Google to deliver a rather nice contextual search. This built in search solves the Google complexity of building solid narrow search queries, but the person using the system just needs to have the capability to enter information into the screen.

Those of us that are geeks find Google queries a breeze, but regular people do not find it easy to tease out the deeply buried gems of information hidden in Google. Surfacing people who are considered experts, or atleast connectors to experts on subjects is part of the System One tool as well and this is an insanely difficult task in an enterprise.

My only wish was that I worked in an organization that would be large enough to use this tool, or there was a personal version I could use to capture and surface my own information when I am working.

You may recognize System One as the developer of retreivr, the Flickr interactive tool that allows you to draw a simple picture and their tool will find related photos in Flickr based on the drawing's pattern and colors. It is a brilliant tool, but not as smart as their main product.



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