Off the Top: Knowledge Management Entries


March 13, 2016

PubPub from MIT Media Lab

I just stumbled into MIT Media Lab’s PubPub service that is an open platform for writing new research journals. It has some nice collaborative features, versioning, embraces markdown at its core, and inline discussions.

Social Circles

One of the pieces I really want to explore is how its social dimensions work. My my take on different things I write and have interest in have different social circles that I want to ping and get feedback from. But, there are subjects and groups / communities that I really would like to participate in as well. This is a more complicated and complex area that really needs work and focus. Google+ tried this but deeply flubbed it as their circles are based on individual’s perspectives and not socially constructed realities (knowing the boundaries of who is involved in a circle and having really solid social interaction design around that is a basic requirement, something nobody at Google seemed to consider nor have basic foundations in social sciences to understand this basic need). For PubPub, getting these constructs right would be really helpful and make it a really powerful service and platform.

Other than PubPub

PubPub is fairly close to what I was hoping Poetica would become and Draft app. I’ve been thinking about this for The Lenses and its subset, Social Lenses writings. Also just being able to write blogs and get knowledgeable sanity checks on them from others before posting. This is something I was trying to do with Draft app and had some success with people who are familiar with markdown (which is most people I interact with), but alerting people or subsets of groups that there is something I would really like early looks at and feedback is where it falls a bit short. It also seems like Nate Kontny is now more focussed on Highrise (light CRM service that he took over and now is CEO) than Draft. Also with the purchase of Poetica and its imminent shuttering, I’m looking at other options.

Some of what I have interest in can be found in Medium, but I’d rather just syndicate there, given their use policy. Medium is a really nice content creation platform, with some okay drafting with feedback capabilities, but I’m looking for a bit more. I also really prefer Markdown approach these days as it keeps things really light and I can edit and work on writing from most any platform I have with me or at my access, even if I’m lacking a network connection (which is something that is really helpful for focus for me actually).

One PubPub Wish

The one thing I wish PubPub had was an open source version where I owned the platform and could run it on a server of my choosing. But, it looks like this is in the plans (a few bugs need to be squashed on their way to this), as the PubPub About page states.



January 1, 2016

Happy New Year - 2016 Edition

Happy New Year!

I’m believing that 2016 will be a good year, possibly a quite good year. After 7 years of bumpy and 2015 off to a rough start on the health front it stayed rather calm.

I don’t make resolutions for the new year. It is a practice that always delayed good timing of starting new habits and efforts when they were better fits. The, “oh, I start doing this on on New Years” always seemed a bit odd when the moment something strikes you is a perfectly good moment to start down the path to improvement or something new.

This blog has been quiet for a while, far too long in fact. Last year when I was sick it disrupted a good stretch of posting on a nearly daily basis. I really would like to get back to that. I was planning to start back writing over the past couple weeks, but the schedule was a bit filled and chaotic.

Digging Through Digital History

This past year I did a long stretch working as expert witness on a social software case. The case was booted right before trial and decided for the defense (the side I was working with). In doing this I spent a lot of time digging back through the last 5 to 10 years of social software, web, enterprise information management, tagging / folksonomy, and communication. Having this blog at my disposal and my Personal InfoCloud blog were a great help as my practice of knocking out ideas, no matter how rough, proved a great asset. But, it also proved a bit problematic, as a lot of things I liked to were gone from the web. Great ideas of others that sparked something in me were toast. They were not even in the Ineternet Archive’s Wayback Machine. Fortunately, I have a personal archive of things in my DevonThink Pro repository on my laptop that I’ve been tucking thing of potential future interest into since 2005. I have over 50,000 objects tucked away in it and it takes up between 20GB to 30GB on my hard drive.

I have a much larger post brewing on this, which I need to write and I’ve promised quite a few others I would write. The big problem in all of this is there is a lot of good, if not great, thinking gone from the web. It is gone because domains names were not kept, a site changed and dropped old content, blogging platforms disappeared (or weren’t kept up), or people lost interest and just let everything go. The great thinking from the 90s that the web was going to be a repository for all human thinking with great search and archival properties, is pretty much B.S. The web is fragile and not so great at archiving for long stretches. I found HTML is good for capturing content, but PDF proved the best long term (10 years = long term) digital archive for search in DevonThink. The worst has been site with a lot of JavaScript not saved into PDF, but saved as a website. JavaScript is an utter disaster for archiving (I have a quite a few things I tucked away as recently as 18 months ago that are unreadable thanks to JavaScript (older practices and modifications which may be deemed security issues or other changes of mind have functional JavaScript stop working). The practice of putting everything on the web, which can mean putting application front ends and other contrivances up only are making the web far more fragile.

The best is still straight up HMTL and CSS and enhancing from there with JavaScript. The other recent disaster, which is JavaScript related, is infinite scroll and breaking distinct URLs and pages. Infinite scroll is great for its intended use, which is stringing crappy content in one long string so advertisers see many page views. It is manufacturing a false understanding that the content is valued and read. Infinite scroll has little value to a the person reading, other than if the rare case good content is strung together (most sites using infinite scroll do it because the content is rather poor and need to have some means of telling advertisers that they have good readership). For archival purposes most often capturing just the one page you care about gets 2 to 5 others along with it. Linking back to the content you care about many times will not get you back to the distinct article or page because that page doesn’t actually live anywhere. I can’t wait for this dim witted practice to end. The past 3 years or so of thinking I had an article / page of good content I could point to cleanly and archive cleanly was a fallacy if I was trying to archive in the playland of infinite scroll cruft.

Back to Writing Out Loud

This past year of trying to dig out the relatively recent past of 5 to 10 years with some attempts to go back farther reinforced the good (that may be putting it lightly) practice of writing out loud. In the past few years I have been writing a lot still. But, much of this writing has been in notes on my local machines, my own shared repositories that are available to my other devices, or in the past couple years Slack teams. I don’t tend to write short tight pieces as I tend to fill in the traces back to foundations for what I’m thinking and why. A few of the Slack teams (what Slack calls the top level cluster of people in their service) get some of these dumps. I may drop in a thousand or three words in a day across one to four teams, as I am either conveying information or working through an idea or explanation and writing my way through it (writing is more helpful than talking my way through it as I know somebody is taking notes I can refer back to).

A lot of the things I have dropped in not so public channels, nor easily findable again for my self (Slack is brilliantly searchable in a team, but not across teams). When I am thinking about it I will pull these brain dumps into my own notes system that is searchable. If they are well formed I mark them as blogfodder (with a tag as such or in a large outline of other like material) to do something with later. This “do something with later” hasn’t quite materialized as of yet.

Posting these writing out loud efforts in my blogs, and likely also into my Medium area as it has more constant eyes on it than my blogs these days. I tend to syndicate out finished pieces into LinkedIn as well, but LinkedIn isn’t quite the space for thinking out loud as it isn’t the thinking space that Medium or blogs have been and it doesn’t seem to be shifting that way.

Not only have my own resources been really helpful, but in digging through expert witness work I was finding blogs to be great sources for really good thinking (that is where really good thinking was done, this isn’t exactly the case now, unless you consider adding an infinitely redundant cat photo to a blog being really good thinking). A lot of things I find valuable still today are on blogs and people thinking out loud. I really enjoy David Weinberger, Jeremy Keith, and the return of Matt Webb to blogging. There are many others I read regularly (see my links page for more).



March 18, 2015

Blogfodder and Linkfodder

Not only do I have a blogfodder tag I use on my local drive and cross device idea repositories and writing spaces, but I have a linkfodder marker as well.

Blogfodder

Blogfodder are those things that are seeds of ideas for writing or are fleshed out, but not quite postable / publishable. As I wrote in Refinement can be a Hinderance I am trying to get back to my old pattern of writing regularly as a brain dump, which can drift to stream of consciousness (but, I find most of the things that inspire me to good thoughts and exploration are other’s expressions shared in a stream of consciousness manner). The heavy edit and reviews get in the way of thought and sharing, which often lead to interactions with others around those ideas. I am deeply missing that and have been for a few years, although I have had some great interactions the last 6 months or so.

I also use blogfodder as a tag for ideas and writing to easily search and aggregate the items, which I also keep track of in an outline in OmniOutliner. But, as soon as I have posted these I remove the blogfodder tag and use a “posted” tag and change the status in OmniOutliner to posted and place a link to the post.

Linkfodder

Linkfodder is a term I am using in bookmarking in Pinboard and other local applications. These started with the aim of being links I really want to share and bring back into the sidebar of this blog at vanderwal.net. I have also hoped to capture and write quick annotations for a week ending links of note post. That has yet to happen as I want to bring in all the months of prior linkfoddering.

I have been looking at Zeef to capture the feed from my Pinboard linkfodder page and use a Zeef widget in my blog sidebar. I have that running well on a test sight and may implement it soon here (it is a 5 minute task to do, but it is the “is it how I want to do it” question holding me back). In the past I used Delicious javascript, which the newest owners of Delicious gloriously broke in their great unknowing.

The Wrap

Both of these are helping filter and keep fleeting things more organized. And hopefully execution of these follows.



November 8, 2014

KM World 2014 Wrap

I spent much of this week at KM World 2014 in Washington, DC and the past few days I was working on notes and blog posts for here, but time to get them in readable form and posted wasn’t quite there, so today they became a Personal InfoCloud post, KM World 2014 is a Real Gem.

I had a great time with fantastic people whom I’ve known and people new to me. I spent a lot of time talking about work projects and being back on the consulting side again, but also getting content out and what makes sense with prioritization. I had a lot of great meetings and less formal chats about the state of things as well as trying out some metaphors for framing some things to gage how well they hold up.

I have a lot of snippets to explore and post that have come out of this past week, but I’m digging out of email, notes, snippets, and other things tucked away from this past week.



April 27, 2012

Pear Note Updates to v3 Now with Skype Support

This morning’s email notification that Pear Note, a note taking and recording app for Mac OS, updated to version 3. I’ve used Pear Note for meetings to record the audio and take note and the text syncs to a timestamp in the audio, which is incredibly helpful and reduces the notes I have to take so I spend more time listening.

The best part of the news of this update for me is that it can now grab Skype recorder. I use Skype recorder a lot so I can pay attention to the conversation and not focus on note taking. Now having Pear Note tied in I can mark quick annotations on the Skype call and then go back later and fill the notes in (if you are listening to the recording while updating your notes it will continue to timestamp).

Pear Note 3 is now optimized for Lion, includes higher bit rate audio recording and HD 720p video recording. This is paired with the updated Pair Note for iOS, which updated today as well.



October 1, 2010

Where Good Ideas Come From - Finally Arriving

I don't think I have been awaiting a book for so long with so much interest as I am for Steven Berlin Johnson's (SBJ) new book, Where Good Ideas Come From: The Natural History of Innovation.

Why?

Ever since I read SBJ's book Emergence: The Connected Lives of Ants, Brains, Cities, and Software I was impressed how he pulled it together. I was even more impressed with how the book that followed, Mind Wide Open: Your Brain and the Neuroscience of Everyday Life (my notes from one piece of this book that really struck me is found in the post The User's Mind and Novelty). During all of this SBJ was writing about how he was writing and pulling notes together. On his personal blog he has talked often about DevonThink and how he uses it (this greatly influenced my trying it and purchasing it many years back and is the subject of a recent post of mine As If Had Read). This sharing about how he keeps notes of his own thoughts and works though ideas that go from tangents and turn into solid foundations for great understanding. It was this fascination that I included Steven as one of the people I would really like to meet, with the reasoning, "I like good conversation and the people that have provided great discovery through reading their writings often trigger good conversation that drives learning." (from Peter J. Bogaards interview with me for InfoDesign in July 2004).

The Sneak Preview Webinar

Today (Thursday 30 September 2010 as of this writing) Steven provided a webinar for those who had pre-ordered copies of his new book. It contains everything I have been expecting the book to have and have wished he would right up and put in a book over the last 6 to 7 years of wishing. He brings into the book the idea of the commonplace book, which I have been mulling over since I read it (I may be a bit obsessed with it as it ties in neatly with some other things I have been mulling about for a long time, like the Personal InfoCloud as written up in It is Getting Personal and many presentations going back into 2003, if not farther).

One of the great ideas that came out in the webinar was the idea of taking reading vacations to just take time off and read and focus on the reading and the ideas that come out of that reading and the ideas that are influenced by it. Steven talked about companies like Google and their 20% projects. But, what if companies gave employees paid time to read and focus on that. Read, learn, challenge what you know, expand your own understanding, mix what you have known and challenge it with new ideas and challenges and viewpoints. I think this is not only a good idea, but a great idea. Too many ideas have yet to be born and far too many "thought leaders" haven't evolved or challenged their thoughts in a long long time.

Yes, I can not wait to get this book in my hands and read. I am hoping the webinar will be made available more broadly as it is a gem as well.



September 28, 2010

As If Had Read

The idea of a tag "As If Had Read" started as a riff off of riffs with David Weinberger at Reboot 2008 regarding the "to read" tag that is prevalent in many social bookmarking sites. But, the "as if had read" is not as tongue-in-cheek at the moment, but is a moment of ah ha!

I have been using DevonThink on my Mac for 5 or more years. It is a document, note, web page, and general content catch all that is easily searched. But, it also pulls out relevance to other items that it sees as relevant. The connections it makes are often quite impressive.

My Info Churning Patterns

I have promised for quite a few years that I would write-up how I work through my inbound content. This process changes a lot, but it is back to a settled state again (mostly). Going back 10 years or more I would go through my links page and check all of the links on it (it was 75 to 100 links at that point) to see if there was something new or of interest.

But, that changed to using a feedreader (I used and am back to using Net News Wire on Mac as it has the features I love and it is fast and I can skim 4x to 5x the content I can in Google Reader (interface and design matters)) to pull in 400 or more RSS feeds that I would triage. I would skim the new (bold) titles and skim the content in the reader, if it was of potential interest I open the link into a browser tab in the background and just churn through the skimming of the 1,000 to 1,400 new items each night. Then I would open the browser to read the tabs. At this stage I actually read the content and if part way through it I don't think it has current or future value I close the tab. But, in about 90 minutes I could triage through 1,200 to 1,400 new RSS feed items, get 30 to 70 potential items of value open in tabs in a browser, and get this down to a usual 5 to 12 items of current or future value. Yes, in 90 minutes (keeping focus to sort the out the chaff is essential). But, from this point I would blog or at least put these items into Delicious and/or Ma.gnolia or Yahoo MyWeb 2.0 (this service was insanely amazing and was years ahead of its time and I will write-up its value).

The volume and tools have changed over time. Today the same number of feeds (approximately 400) turn out 500 to 800 new items each day. I now post less to Delicious and opt for DevonThink for 25 to 40 items each day. I stopped using DevonThink (DT) and opted for Yojimbo and then Together.app as they had tagging and I could add my context (I found my own context had more value than DevonThink's contextual relevance engine). But, when DevonThink added tagging it became an optimal service and I added my archives from Together and now use DT a lot.

Relevance of As if Had Read

But, one of the things I have been finding is I can not only search within the content of items in DT, but I can quickly aggregate related items by tag (work projects, long writing projects, etc.). But, its incredible value is how it has changed my information triage and process. I am now taking those 30 to 40 tabs and doing a more in depth read, but only rarely reading the full content, unless it is current value is high or the content is compelling. I am acting on the content more quickly and putting it into DT. When I need to recall information I use the search to find content and then pull related content closer. I not only have the item I was seeking, but have other related content that adds depth and breath to a subject. My own personal recall of the content is enough to start a search that will find what I was seeking with relative ease. But, were I did a deeper skim read in the past I will now do a deeper read of the prime focus. My augmented recall with the brilliance of DevonThink works just as well as if I had read the content deeply the first time.



June 27, 2009

Social Design for the Enterprise Workshop in Washington, DC Area

I am finally bringing workshop to my home base, the Washington, DC area. I am putting on a my “Social Design for the Enterprise” half-day workshop on the afternoon of July 17th at Viget Labs (register from this prior link).

Yes, it is a Friday in the Summer in Washington, DC area. This is the filter to sort out who really wants to improve what they offer and how successful they want their products and solutions to be.

Past Attendees have Said...

“A few hours and a few hundred dollar saved us tens of thousands, if not well into six figures dollars of value through improving our understanding” (Global insurance company intranet director)

From an in-house workshop…
“We are only an hour in, can we stop? We need to get many more people here to hear this as we have been on the wrong path as an organization” (National consumer service provider)

“Can you let us know when you give this again as we need our [big consulting firm] here, they need to hear that this is the path and focus we need” (Fortune 100 company senior manager for collaboration platforms)

“In the last 15 minutes what you walked us through helped us understand a problem we have had for 2 years and a provided manner to think about it in a way we can finally move forward and solve it” (CEO social tool product company)

Is the Workshop Only for Designers?

No, the workshop is aimed at a broad audience. The focus of the workshop gets beyond the tools’ features and functionality to provide understanding of the other elements that make a giant difference in adoption, use, and value derived by people using and the system owners.

The workshop is for user experience designers (information architects, interaction designers, social interaction designers, etc.), developers, product managers, buyers, implementers, and those with social tools running already running.

Not Only for Enterprise

This workshop with address problems for designing social tools for much better adoption in the enterprise (in-house use in business, government, & non-profit), but web facing social tools.

The Workshop will Address…

Designing for social comfort requires understanding how people interact in a non-mediated environment and what realities that we know from that understanding must we include in our design and development for use and adoption of our digital social tools if we want optimal adoption and use.

  • Tools do not need to be constrained by accepting the 1-9-90 myth.
  • Understanding the social build order and how to use that to identify gaps that need design solutions
  • Social comfort as a key component
  • Matrix of Perception to better understanding who the use types are and how deeply the use the tool so to build to their needs and delivering much greater value for them, which leads to improved use and adoption
  • Using the for elements for enterprise social tool success (as well as web facing) to better understand where and how to focus understanding gaps and needs for improvement.
  • Ways user experience design can be implemented to increase adoption, use, and value
  • How social design needs are different from Web 2.0 and what Web 2.0 could improve with this understanding

More info...

For more information and registration to to Viget Lab's Social Design for the Enterprise page.

I look forward to seeing you there.

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August 28, 2008

Tale of Two Tunnels: Web 2.0 and Enterprise 2.0

Yesterday I made a few comments in Twitter that prompted a fair amount of questions and requests for more information. The quips I made were about the differences between Web 2.0 (yes, an ambiguous term) and Enterprise 2.0 (equally ambiguous term both for the definition of enterprise and the 2.0 bit). My comments were in response to Bruce Stewart's comment The whole "Enterprise 2.0" schtick is wearing thin, unless you've been monitoring real results. Otherwise you're just pumping technology.. In part I agree, but I am really seeing things still are really early in the emergence cycle and there is still much need for understanding of the social tools and the need for them, as well as how they fit in. There are many that are selling the tools as technologies with great promise. We have seen the magic pill continually pitched and bought through out the history of business tools. (For those new to the game or only been paying attention for the last 15 years, a huge hint, THERE IS NO MAGIC PILL).

Tale of 2 Tunnels

One comment I made yesterday is, "the difference between Web 2.0 and Enterprise 2.0 is like the difference building a tunnel through rock and tunnel under water".

That this is getting at is Web 2.0 takes work to build to get through the earth, but once built it can suffer from imperfections and still work well. The tunnel can crack and crumble a little, but still get used with diminished capacity. We can look at Facebook, which has a rather poor interface and still gets used. Twitter is another example of a Web 2.0 solution that has its structural deficiencies and outages, but it still used as well as still loved (their Fail Whale is on a t-shirt now and a badge of pride worn by loyal users).

The Enterprise 2.0 tunnel is built under water. This takes more engineering understanding, but it also requires more fault testing and assurances. A crack or crumbling of a tool inside an organization is not seen kindly and raises doubts around the viability of the tool. The shear volume of users inside an organization using these tools is orders of magnitude less than in the open consumer web world, but faults are more deadly.

The other important factor is perceived fear of the environment. Fewer people (by pure numbers - as the percentages are likely the same, more on this later) are fearful of tunnels through land, they may not have full faith in them, but they know that they will likely make it safely on all of their journeys. The tunnels under water have greater fears as one little crack can cause flooding and drowning quickly. Fears of use of social tools inside an organization is often quite similar, there may be many that are not fearful, but if you spend time talking to people in organizations not using tools (it is the majority at this point) they are fearful of open sharing as that could lead to trouble. People are not comfortable with the concept as they are foreign to it as they are lacking the conceptual models to let them think through it.

Enterprise 2.0 is not Web 2.0

Another statement yesterday that garnered a lot of feedback was, "Web 2.0 does not work well in enterprise, but the approaches and understandings of Web 2.0 modified for enterprise work really well." The web is not enterprise or smaller organizations for that matter. The open consumer web has different scale and needs than inside organizations and through their firewalls. A small percentage of people using the web can get an account on a tool have have appear to be wildly successful correctly claiming 70 million or 100 million people are or have used their tool. But, even 100 million people is a small percentage of people using the web. Looking at real usage and needs for those tools the numbers are really smaller. Most darlings of the Web 2.0 phase have fewer than 10 million users, which is about 5% of the open consumer web users in the United States. On the web a start-up is seen as successful with 500,000 users after a year or two and is likely to have the capability to be self sufficient at that level too. Granted there are many players in the same market niches on the web and the overall usage for link sharing and recommending for Digg, Mixx, or Reddit is much higher across the sum of these tools than in just one of these tools (obviously).

These percentages of adoption and use inside organizations can make executives nervous that their money is not reaching as many employees as they wish. The percentages that can be similar to the web's percentages of high single digit adoption rates to the teens is seen as something that really needs more thinking and consideration.

Enterprise 2.0 is more than just tools (see my Enterprise Social Tools: Components for Success for better understanding) as it also includes interface/interaction design for ease of use, sociality, and encouragement of use. The two biggest factors that are needed inside an organization that can receive less attention on the web are the sociality and encouragement of use.

Understanding sociality is incredibly important inside an organization as people are used to working in groups (often vertical in their hierarchy) that have been dictated to them for use. When the walls are broken down and people are self-finding others with similar interests and working horizontally and diagonally connecting and sharing with others and consuming the collective flows of information their comfortable walls of understanding are gone. A presentation in Copenhagen at Reboot on Freely Seeping Through the Walls of the Garden focussed just on this issue. This fear inside the enterprise is real. Much of the fear is driven by lacking conceptual models and understanding the value they will derive from using the tools and services. People need to know who the other people are that they are sharing with and what their motivations are (to some degree) before they have comfort in sharing themselves.

Encouraging use is also central to increased adoption inside organizations. Many organizations initial believe that Web 2.0 tools will take off and have great adoption inside an organization. But, this is not a "build it and they will come" scenario, even for the younger workers who are believed to love these tools and services and will not stay in a company that does not have them. The reality is the tools need selling their use, value derived from them, the conceptual models around what they do, and easing fears. Adoption rates grow far beyond the teen percentages in organizations that take time guiding people about the use of the tools and services. Those organizations that take the opportunity to continually sell the value and use for these tools they have in place get much higher adoption and continued engagement with the tools than those who do nothing and see what happens.

Gaps in Enterprise Tools

The last related statement was around the gaps in current and traditional enterprise tools. At the fantastic Jive Enterprise UI Summit in Aspen a few weeks ago there was a lot of discussion about enterprise tools, their UI, and ease of use for employees by the incredible collection of people at the event. One of the things that was shown was a killer path of use through a wide encompassing enterprise toolset that was well designed and presented by SAP's Dan Rosenberg who has done an incredible job of putting user experience and thinking through the needed workflows and uses of enterprise tools at the forefront of enterprise software planning. Given the excellent design and incredible amount of user experience thought that went into the tools behind the SAP toolset in the scenario (one of the best I have seen - functioning or blue sky demoed) there are still gaps. Part of this is identifying of gaps comes from traditional business thinking around formal processes and the tools ensure process adherence. But, the reality is the tools are quite often inflexible (I am not talking about SAP tools, but traditional enterprise tools in general), the cost of time and effort is beyond the gain for individuals to document and annotate all decisions and steps along the way. The hurdles to capture information and share it are often too large for capturing one to 10 quick sentences of information that can be retained for one's own benefit or shared with other where it is relevant.

There is another gap in business around the collective intelligence that is needed, which can lead to collaboration. Most businesses and their tools focus on collaboration and set groups, but at the same time wonder why they do not know what their company knows and knowledge is not all being captured. First there is a difference between collective and collaborative activities and the tools and design around and for those different activities is more than a nuance of semantics it is a huge barrier to capturing, sharing, and learning from information that leads to knowledge if it is not understood well. Enterprise has gone through its phases of knowledge management tools, from forms for capturing information, forums for sharing, and up to enterprise content management systems (ECM) that encompass document management, content management, knowledge management, and information harvesting. But, the gaps still exist.

These existing gaps are around conversations not being captured (the walls of the halls have no memory (well today they do not)) and increasingly the ubiquitous communication channel in organizations, e-mail, is being worked around. Quick decisions are not being documented as it is not enough for a document or worth completing a form. As the iterative processes of development, design, and solution engineering are happening at quicker and smaller increments the intelligence behind the decisions is not being captured or shared. This is largely because of the tools.

As has always been the case large enterprise systems are worked around through the use of smaller and more nimble solutions that augment the existing tools. Even in Dan's incredible demo I saw gaps for these tools. The quick tools that can fill these gaps are blogs, wikis, social bookmarking, tagging, Twitter type sharing, Veodia type video sharing, instant messaging, etc. There are many avenues to quickly capture information and understanding and share it. These tools get out of the way and allow what is in someone's head to get digitized and later structured by the individual themselves or other people whom have had the information shared with them in a community space. This turns into flows through streams that can be put into many contexts and needs as well as reused as needed.

Another point Dan stated at the Enterprise UI Summit that is dead on, is organizations are moving out of the vertical structures and moving to the horizontal. This is having a profound effect on the next generation of business tools and processes. This is also an area for Enterprise 2.0 tools as they easily open up the horizontal and diagonal prospects and tie into it the capability for easily understanding who these newly found people are in an organization through looking at their profiles, which eases their fears around sharing and unfamiliar environments as well as their related tasks.

[Comments are open and moderated at Tale of Two Tunnels: Web 2.0 and Enterprise 2.0 :: Personal InfoCloud]



May 30, 2008

Speaking at the International Forum on Enterprise 2.0 Near Milan, Italy

Under a month from now I have the wonderful pleasure of speaking at the International Forum on Enterprise 2.0, this is just outside of Milan in Varese, Italy on June 25, 2008. I am really looking forward to this event as there are many people whom I chat with on Skype with and chat with in other ways about enterprise and the use of social tools inside these organizations. It is a wonderful opportunity to meet them in person and to listen to them live as they present. Already I know many people attending the event from the United Kingdom, Switzerland, Germany, Austria, Spain, and (of course) Italy. If you are in Europe and have interest this should be a great event to get a good overview and talk with others with interest and experience. Oh, did I mention the conference is FREE?

I will be presenting an overview on social bookmarking and folksonomy and the values that come out of these tools, but also the understanding needed to make good early decisions about the way forward.

I look forward to meeting those of you who attend.



Enterprise 2.0 Boston - After Noah: What to do After the Flood (of Information)

I am looking forward to being at the Enterprise 2.0 Conference in Boston from June 10 to June 12, 2008. I am going to be presenting on June 10, 2008 at 1pm on After Noah: Making Sense of the Flood (of Information). This presentation looks at what to expect with social bookmarking tools inside an organization as they scale and mature. It also looks at how to manage the growth as well as encourage the growth.

Last year at the same Enterprise 2.0 conference I presented on Bottom-up Tagging (the presentation is found at Slideshare, Bottom-up All the Way Down: How Tags Help Businesses Organize, which has had over 8,800 viewing on Slideshare), which was more of a foundation presentation, but many in the audience were already running social bookmarking services in-house or trying them in some manner. This year my presentation is for those with an understanding of what social bookmarking and folksonomy are and are looking for what to expect and how to manage what is happening or will be coming along. I will be covering how to manage heavy growth as well as how to increase adoption so there is heavy usage to manage.

I look forward to seeing you there. Please say hello, if you get a chance.



May 7, 2008

Enterprise Social Tools: Components for Success

One of the things I continually run across talking with organizations deploying social tools inside their organization is the difficultly getting all the components to mesh. Nearly everybody is having or had a tough time with getting employees and partners to engage with the services, but everybody is finding out it is much more than just the tools that are needed to consider. The tools provide the foundation, but once service types and features are sorted out, it get much tougher. I get frustrated (as do many organizations whom I talk with lately) that social tools and services that make up enterprise 2.0, or whatever people want to call it, are far from the end of the need for getting it right. There is great value in these tools and the cost of the tools is much less than previous generations of enterprise (large organization) offerings.

Social tools require much more than just the tools for their implementation to be successful. Tool selection is tough as no tool is doing everything well and they all are focussing on niche areas. But, as difficult as the tool selection can be, there are three more elements that make up what the a successful deployment of the tools and can be considered part of the tools.

Four Rings of Enterprise Social Tools

Enterprise Social Tool: Components for Success The four elements really have to work together to make for a successful services that people will use and continue to use over time. Yes, I am using a venn diagram for the four rings as it helps point out the overlaps and gaps where the implementations can fall short. The overlaps in the diagram is where the interesting things are happening. A year ago I was running into organizations with self proclaimed success with deployments of social tools (blogs, wikis, social bookmarking, forums, etc.), but as the desire for more than a simple set of blogs (or whichever tool or set of tools was selected) in-house there is a desire for greater use beyond some internal early adopters. This requires paying close attention to the four rings.

Tools

The first ring is rather obvious, it is the tools. The tools come down to functionality and features that are offered, how they are run (OS, rack mount, other software needed, skills needed to keep them running, etc.), how the tools are integrated into the organization (authentication, back-up, etc.), external data services, and the rest of the the usual IT department checklist. The tools get a lot of attention from many analysts and tech evangelists. There is an incredible amount of attention on widgets, feeds, APIs, and elements for user generated contribution. But, the tools do not get you all of the way to a successful implementation. The tools are not a mix and match proposition.

Interface & Ease of Use

One thing that the social software tools from the consumer web have brought is ease of use and simple to understand interfaces. The tools basically get out of the way and bring in more advanced features and functionality as needed. The interface also needs to conform to expectations and understandings inside an organization to handle the flow of interaction. What works for one organization may be difficult for another organization, largely due to the tools and training, and exposure to services outside their organization. Many traditional enterprise tools have been trying to improve the usability and ease of use for their tools over the last 4 to 5 years or so, but those efforts still require massive training and large binders that walk people through the tools. If the people using the tools (not administering the tools need massive amounts of training or large binders for social software the wrong tool has been purchased).

Sociality

Sociality is the area where people manage their sharing of information and their connections to others. Many people make the assumption that social tools focus on everything being shared with everybody, but that is not the reality in organizations. Most organizations have tight boundaries on who can share what with whom, but most of those boundaries get in the way. One of the things I do to help organizations is help them realize what really needs to be private and not shared is often much less than what they regulate. Most people are not really comfortable sharing information with people they do not know, so having comfortable spaces for people to share things is important, but these spaces need to have permeable walls that encourage sharing and opening up when people are sure they are correct with their findings.

Sociality also includes the selective groups people belong to in organizations for project work, research, support, etc. that are normal inside organizations to optimize efficiency. But, where things get really difficult is when groups are working on similar tasks that will benefit from horizontal connections and sharing of information. This horizontal sharing (as well as diagonal sharing) is where the real power of social tools come into play as the vertical channels of traditional organization structures largely serve to make organizations inefficient and lacking intelligence. The real challenge for the tools is the capability to surface the information of relevance from selective groups to other selective groups (or share information more easily out) along the way. Most tools are not to this point yet, largely because customers have not been asking for this (it is a need that comes from use over time) and it can be a difficult problem to solve.

One prime ingredient for social tool use by people is providing a focus on the people using the tools and their needs for managing the information they share and the information from others that flow through the tool. Far too often the tools focus on the value the user generated content has on the system and information, which lacks the focus of why people use the tools over time. People use tools that provide value to them. The personal sociality elements of whom are they following and sharing things with, managing all contributions and activities they personally made in a tool, ease of tracking information they have interest in, and making modifications are all valuable elements for the tools to incorporate. The social tools are not in place just to serve the organization, they must also serve the people using the tools if adoption and long term use important.

Encouraging Use

Encouraging use and engagement with the tools is an area that all organizations find they have a need for at some point and time. Use of these tools and engagement by people in an organization often does not happen easily. Why? Normally, most of the people in the organization do not have a conceptual framework for what the tools do and the value the individuals will derive. The value they people using the tools will derive needs to be brought to the forefront. People also usually need to have it explained that the tools are as simple as they seem. People also need to be reassured that their voice matters and they are encouraged to share what they know (problems, solutions, and observations).

While the egregious actions that happen out on the open web are very rare inside an organization (transparency of who a person is keeps this from happening) there is a need for a community manager and social tool leader. This role highlights how the tools can be used. They are there to help people find value in the tools and provide comfort around understanding how the information is used and how sharing with others is beneficial. Encouraging use takes understanding the tools, interface, sociality, and the organization with its traditions and ways of working.

The Overlaps

The overlaps in the graphic are where things really start to surface with the value and the need for a holistic view. Where two rings over lap the value is easy to see, but where three rings overlap the missing element or element that is deficient is easier to understand its value.

Tools and Interface

Traditional enterprise offerings have focussed on the tools and interface through usability and personalization. But the tools have always been cumbersome and the interfaces are not easy to use. The combination of the tools and interface are the core capabilities that traditionally get considered. The interface is often quite flexible for modification to meet an organizations needs and desires, but the capabilities for the interface need to be there to be flexible. The interface design and interaction needs people who have depth in understanding the broad social and information needs the new tools require, which is going to be different than the consumer web offerings (many of them are not well thought through and do not warrant copying).

Tools and Sociality

Intelligence and business needs are what surface out of the tools capabilities and sociality. Having proper sociality that provides personal tools for managing information flows and sharing with groups as well as everybody as it makes sense to an individual is important. Opening up the sharing as early as possible will help an organization get smarter about itself and within itself. Sociality also include personal use and information management, which far few tools consider. This overlap of tools and sociality is where many tools are needing improvement today.

Interface and Encouraging Use

Good interfaces with easy interaction and general ease of use as well as support for encouraging use are where expanding use of the tools takes place, which in turn improves the return on investment. The ease of use and simple interfaces on combined with guidance that provides conceptual understanding of what these tools do as well as providing understanding that eases fears around using the tools (often people are fearful that what they share will be used against them or their job will go away because they shared what they know, rather than they become more valuable to an organization by sharing as they exhibit expertise). Many people are also unsure of tools that are not overly cumbersome and that get out of the way of putting information in to the tools. This needs explanation and encouragement, which is different than in-depth training sessions.

Sociality and Encouraging Use

The real advantages of social tools come from the combination of getting sociality and encouraging use correct. The sociality component provides the means to interact (or not) as needed. This is provided by the capabilities of the product or products used. This coupled with a person or persons encouraging use that show the value, take away the fears, and provide a common framework for people to think about and use the tools is where social comfort is created. From social comfort people come to rely on the tools and services more as a means to share, connect, and engage with the organization as a whole. The richness of the tools is enabled when these two elements are done well.

The Missing Piece in Overlaps

This section focusses on the graphic and the three-way overlaps (listed by letter: A; B; C; and D). The element missing in the overlap or where that element is deficient is the focus.

Overlap A

This overlap has sociality missing. When the tool, interface, and engagement are solid, but sociality is not done well for an organization there may be strong initial use, but use will often stagnate. This happens because the sharing is not done in a manner that provides comfort or the services are missing a personal management space to hold on to a person's own actions. Tracking one's own actions and the relevant activities of others around the personal actions is essential to engaging socially with the tools, people, and organization. Providing comfortable spaces to work with others is essential. One element of comfort is built from know who the others are whom people are working with, see Elements of Social Software and Selective Sociality and Social Villages (particularly the build order of social software elements) to understand the importance.

Overlap B

This overlap has tools missing, but has sociality, interface, and encouraging use done well. The tools can be deficient as they may not provide needed functionality, features, or may not scale as needed. Often organizations can grow out of a tool as their needs expand or change as people use the tools need more functionality. I have talked with a few organizations that have used tools that provide simple functionality as blogs, wikis, or social bookmarking tools find that as the use of the tools grows the tools do not keep up with the needs. At times the tools have to be heavily modified to provide functionality or additional elements are needed from a different type of tool.

Overlap C

Interface and ease of use is missing, while sociality, tool, and encouraging use are covered well. This is an area where traditional enterprise tools have problems or tools that are built internally often stumble. This scenario often leads to a lot more training or encouraging use. Another downfall is enterprise tools are focussed on having their tools look and interact like consumer social web tools, which often are lacking in solid interaction design and user testing. The use of social tools in-house will often not have broad use of these consumer services so the normal conventions are not understood or are not comfortable. Often the interfaces inside organizations will need to be tested and there many need to be more than one interface and feature set provided for depth of use and match to use perceptions.

Also, what works for one organization, subset of an organization, or reviewer/analyst will not work for others. The understanding of an organization along with user testing and evaluation with a cross section of real people will provide the best understanding of compatibility with interface. Interfaces can also take time to take hold and makes sense. Interfaces that focus on ease of use with more advanced capabilities with in reach, as well as being easily modified for look and interactions that are familiar to an organization can help resolve this.

Overlap D

Encouraging use and providing people to help ease people's engagement is missing in many organizations. This is a task that is often overlooked. The tools, interface, and proper sociality can all be in place, but not having people to help provide a framework to show the value people get from using the tools, easing concerns, giving examples of uses for different roles and needs, and continually showing people success others in an organization have with the social tool offerings is where many organization find they get stuck. The early adopters in an organization may use the tools as will those with some familiarity with the consumer web social services, but that is often a small percentage of an organization.

Summary

All of this is still emergent and early, but these trends and highlights are things I am finding common. The two areas that are toughest to get things right are sociality and encouraging use. Sociality is largely dependent on the tools, finding the limitations in the tools takes a fair amount of testing often to find limitations. Encouraging use is more difficult at the moment as there are relatively few people who understand the tools and the context that organizations bring to the tools, which is quite different from the context of the consumer social web tools. I personally only know of a handful or so of people who really grasp this well enough to be hired. Knowing the "it depends moments" is essential and knowing that use is granular as are the needs of the people in the organization. Often there are more than 10 different use personas if not more that are needed for evaluating tools, interface, sociality, and encouraging use (in some organizations it can be over 20). The tools can be simple, but getting this mix right is not simple, yet.

[Comments are open and moderated at Enterprise Social Tools: Components for Success :: Personal InfoCloud



May 3, 2008

Getting Info into the Field with Extension

This week I was down in Raleigh, North Carolina to speak at National Extension Technology Conference (NETC) 2008, which is for the people running the web and technology components for what used to be the agricultural extension of state universities, but now includes much more. This was a great conference to connect with people trying to bring education, information, and knowledge services to all communities, including those in rural areas where only have dial-up connectivity to get internet access. The subject matter presented is very familiar to many other conferences I attend and present at, but with a slightly different twist, they focus on ease of use and access to information for everybody and not just the relatively early adopters. The real values of light easy to use interfaces that are clear to understand, well structured, easy to load, and include affordance in the initial design consideration is essential.

I sat in on a few sessions, so to help tie my presentation to the audience, but also listen to interest and problems as they compare to the organizations I normally talk to and work with (mid-size member organizations up to very large global enterprise). I sat in on a MOSS discussion. This discussion about Sharepoint was indiscernible from any other type of organization around getting it to work well, licensing, and really clumsy as well as restrictive sociality. The discussion about the templates for different types of interface (blogs and wikis) were the same as they they do not really do or act like the template names. The group seemed to have less frustration with the wiki template, although admitted it was far less than perfect, it did work to some degree with the blog template was a failure (I normally hear both are less than useful and only resemble the tools in name not use). [This still has me thinking Sharepoint is like the entry drug for social software in organizations, it looks and sounds right and cool, but is lacking the desired kick.]

I also sat down with the project leads and developers of an eXtension wide tool that is really interesting to me. It serves the eXtension community and they are really uncoupling the guts of the web tools to ease greater access to relevant information. This flattening of the structures and new ways of accessing information is already proving beneficial to them, but it also has brought up the potential to improve ease some of the transition for those new to the tools. I was able to provide feedback that should provide a good next step. I am looking forward to see that tool and the feedback in the next three to six months as it has incredible potential to ease information use into the hands that really need it. It will also be a good example for how other organizations can benefit from similar approaches.

Comments are open (with usual moderation) at this post at Getting Info into the Field with Extension :: Personal InfoCloud.



April 16, 2008

Explaining the Granular Social Network

This post on Granular Social Networks has been years in the making and is a follow-up to one I previously made in January 2005 on Granular Social Networks as a concept I had been presenting and talking about for quite some time at that point. In the past few years it has floated in and out of my presentations, but is quite often mentioned when the problems of much of the current social networking ideology comes up. Most of the social networking tools and services assume we are broadline friends with people we connect to, even when we are just "contacts" or other less than "friend" labels. The interest we have in others (and others in us) is rarely 100 percent and even rarer is that this 100 percent interest and appreciation is equal in both directions (I have yet to run across this in any pairing of people, but I am open to the option that it exists somewhere).

Social Tools Need to Embrace Granularity

What we have is partial likes in others and their interests and offerings. Our social tools have yet to grasp this and the few that do have only taken small steps to get there (I am rather impressed with Jaiku and their granular listening capability for their feed aggregation, which should be the starting point for all feed aggregators). Part of grasping the problem is a lack of quickly understanding the complexity, which leads to deconstructing and getting to two variables: 1) people (their identities online and their personas on various services) and 2) interests. These two elements and their combinations can (hopefully) be seen in the quick annotated video of one of my slides I have been using in presentations and workshops lately.

Showing Granular Social Network


Granular Social Network from Thomas Vander Wal on Vimeo.

The Granular Social Network begins with one person, lets take the self, and the various interest we have. In the example I am using just five elements of interest (work, music, movies, food, and biking). These are interest we have and share information about that we create or find. This sharing may be on one service or across many services and digital environments. The interests are taken as a whole as they make up our interests (most of us have more interests than five and we have various degrees of interest, but I am leaving that out for the sake of simplicity).

Connections with Others

Our digital social lives contain our interests, but as it is social it contains other people who are our contacts (friends is presumptive and gets in the way of understanding). These contacts have and share some interests in common with us. But, rarely do the share all of the same interest, let alone share the same perspective on these interests.

Mapping Interests with Contacts

But, we see when we map the interests across just six contacts that this lack of fully compatible interests makes things a wee bit more complicated than just a simple broadline friend. Even Facebook and their touted social graph does not come close to grasping this granularity as it is still a clumsy tool for sharing, finding, claiming, and capturing this granularity. If we think about trying a new service that we enjoy around music we can not easily group and capture then try to identify the people we are connected to on that new service from a service like Facebook, but using another service focussed on that interest area it could be a little easier.

When we start mapping our own interest back to the interest that other have quickly see that it is even more complicated. We may not have the same reciprocal interest in the same thing or same perception or context as the people we connect to. I illustrate with the first contact in yellow that we have interest in what they share about work or their interest in work, even though they are not stating or sharing that information publicly or even in selective social means. We may e-mail, chat in IM or talk face to face about work and would like to work with them in some manner. We want to follow what they share and share with them in a closer manner and that is what this visual relationship intends to mean. As we move across the connections we see that the reciprocal relationships are not always consistent. We do not always want to listen to all those who are sharing things, with use or the social collective in a service or even across services.

Focus On One Interest

Taking the complexity and noise out of the visualization the focus is placed on just music. We can easily see that there are four of our six contacts that have interest in music and are sharing their interest out. But, for various reasons we only have interests in what two of the four contacts share out. This relationship is not capturing what interest our contacts have in what we are sharing, it only captures what they share out.

Moving Social Connections Forward

Grasping this as a relatively simple representation of Granular Social Networks allows for us to begin to think about the social tools we are building. They need to start accounting for our granular interests. The Facebook groups as well as listserves and other group lists need to grasp the nature of individuals interests and provide the means to explicitly or implicitly start to understand and use these as filter options over time. When we are discussing portable social networks this understanding has be understood and the move toward embracing this understanding taken forward and enabled in the tools we build. The portable social network as well as social graph begin to have a really good value when the who is tied with what and why of interest. We are not there yet and I have rarely seen or heard these elements mentioned in the discussions.

One area of social tools where I see this value beginning to surface in through tagging for individuals to start to state (personally I see this as a private or closed declaration that only the person tagging see with the option of sharing with the person being tagged, or at least have this capability) the reasons for interest. But, when I look at tools like Last.fm I am not seeing this really taking off and I hear people talking about not fully understanding tagging as as it sometimes narrows the interest too narrowly. It is all an area for exploration and growth in understanding, but digital social tools, for them to have more value for following and filtering the flows in more manageable ways need to more in grasping this more granular understanding of social interaction between people in a digital space.



Social Tools for Mergers and Acquisitions

The announcement yesterday of Delta and Northwest airlines merging triggered a couple thoughts. One of the thoughts was sadness as I love the unusually wonderful customer service I get with Northwest, and loathe the now expected poor and often nasty treatment by Delta staff. Northwest does not have all the perks of in seat entertainment, but I will go with great customer service and bags that once in nearly 50 flights did not arrive with me.

But, there is a second thing. It is something that all mergers and large organization changes trigger...

Social Tools Are Great Aids for Change

Stewart Mader brought this to mind again in his post Onboarding: getting your new employees cleared for takeoff, which focusses on using wikis (he works for Atlassian and has been a strong proponent of wikis for years and has a great book on Wiki Patterns) as a means to share and update the information that is needed for transitions and the joining of two organizations.

I really like his write-up and have been pushing the social tools approach for a few years. The wiki is one means of gathering and sharing information. It is a good match with social bookmarking, which allows organizations that are coming together have their people find and tag things in their own context and perspective. This provides finding common objects that exist, but also sharing and learning what things are called from the different perspectives.

Communication Build Common Ground

Communication is a key cornerstone to any organization working with, merging with, or becoming a part of another. Communication needs common ground and social bookmarking that allows for all context and perspectives to be captured is essential to making this a success.

This is something I have presented on and provided advice in the past and really think and have seen that social tools are essentials in these times of transition. It is really rewarding when I see this working as I have been through organization mergers, going public, and major transitions in the days before these tools existed. I can not imaging thinking of transitioning with out these tools and service today. I have talked to many organizations after the fact that wished they had social bookmarking, blogs, and wikis to find and annotate items, provide the means to get messages out efficiently (e-mail is becoming a poor means of sharing valuable information), and working toward common understanding.

One large pain point in mergers and other transitions is the cultural change that brings new terms, new processes, new workflow, and disruption to patterns of understanding that became natural to the people in the organization. The ability to map what something was called and the way it was done to what it is now called and the new processes and flows is essential to success. This is exactly what the social tools provide. Social bookmarking is great for capturing terms, context, and perspectives and providing the ability to refind these new items using prior understanding with low cognitive costs. Blogs help communicate people's understanding as they are going through the process as well as explain the way forward. Wikis help map these individual elements that have been collectively provided and pull them together in one central understanding (while still pointing out to the various individual contributions to hold on to that context) in a collaborative (working together with one common goal) environment.

Increasing Speed and Lowering Cost of Transition

Another attribute of the social tools is the speed and cost at which the information is shared, identified, and aggregated. In the past the large consulting firms and the slow and expensive models for working were have been the common way forward for these times of change. Seeing social tools along with a few smart and nimble experts on solid deployments and social engagement will see similar results in days and a handful of weeks compared to many weeks and months of expensive change management plodding. The key is the people in the organizations know their concerns and needs, while providing them the tools to map their understanding and finding information and objects empowers the individuals while giving them knowledge and the means to share with others. This also helps the individuals grasp that are essential to the success and speed to the change. Most people resent being pushed and prodded into change and new environments, giving them the tools to understand and guide their own change management is incredibly helpful. This decreases the time for transition (for processes and emotionally) while also keeping the costs lower.

[Comments are open and moderated as always in the post at: Social Tools to Efficiently Build Common Ground :: Personal InfoCloud]



April 10, 2008

Denning and Yaholkovsky on Real Collaboration

The latest edition of the Communications of the ACM (Volume 51, Issue 4 - April 2008) includes an article on Getting to "we", which starts off by pointing out the misuse and mis-understanding of the term collaboration as well as the over use of the practice of collaboration when it is not proper for the need. The authors Peter Denning and Peter Yaholkovsky break down the tools needed for various knowledge needs into four categories: 1) Information sharing; 2) Coordination; 3) Cooperation; and Collaboration. The authors define collaboration as:

Collaboration generally means working together synergistically. If your work requires support and agreement of others before you can take action, you are collaborating.

The article continues on to point out that collaboration is often not the first choice of tools we should reach for, as gathering information, understanding, and working through options is really needed in order to get to the stages of agreement. Their article digs deeply into the resolving "messy problems" through proper collaboration methods. To note, the wiki - the usual darling of collaboration - is included in their "cooperation" examples and not Collaboration. Most of the tools many businesses consider in collaboration tools are in the lowest level, which is "information sharing". But, workflow managment falls into the coordination bucket.

This is one of the better breakdowns of tool sets I have seen. The groupings make a lot of sense and their framing of collaboration to take care of the messiest problems is rather good, but most of the tools and services that are considered to be collaborations tools do not even come close to that description or to the capabilities required.

[Comments are open at Denning and Yaholkovsky on Real Collaboration :: Personal InfoCloud]



March 30, 2008

Understanding Collective and Collaborative

I have finally blogged about the different between the two terms of collaborative and collective, which has been something bugging me for some time. Comments there are open, but are moderated (as they always have been). Those who have been to any of my workshops in the past year or so will see familiar information. Hopefully, the post will help those discussing and crafting social tools for the general web (or mobile) or large organizations will read and work to grasp the difference. I have had plenty of academics, researchers, and service developers push me to make this public for far too long so to start getting the misunderstanding around the two terms corrected.



February 11, 2008

Challenges as Opportunities for Social Networks and Services

Jeremiah Owyang posts "The Many Challenges of Social Network Sites" that lays out many of the complaints that have risen around social networking sites (and other social computing services). He has a good list of complaints, which all sounded incredibly familiar from the glory days of 1990 to 1992 for IT in the enterprise (tongue firmly planted in cheek). We have been through these similar cycles before, but things are much more connected now, but things also have changed very little (other than many of the faces). His question really needs addressing when dealing with Enterprise 2.0 efforts as these are the things I hear initially when talking with organizations too. Jeremiah asked for responses and the following is what I posted...

Response to Challenges of Social Network/Services

The past year or two, largely with Facebook growing the social networks and social computing tools have grown into the edges of mainstream. Nearly every argument made against these tools and services was laid down against e-mail, rich UI desktops (people spent hours changing the colors and arranging the interfaces), and IM years ago.

Where these tools are "seemingly" not working is mostly attributed to a severe lack of defining the value derived from using the tools. These news tools and services, even more so those of us working around them, need to communicate how to use the tools effectively and efficiently (efficiently is difficult as the many of the tools are difficult to use or the task flows are not as simple as they should be). The conceptual models & frameworks for those of us analyzing the tools have been really poor and missing giant perspectives and frameworks.

One of the biggest problems with many of these tools and services is they have yet to move out of early product mode. The tools and services are working on maturity getting features in the tools that people need and want, working on scaling, and iterating based on early adopters (the first two or three waves of people), which is not necessarily how those who follow will use the tools or need the tools to work.

Simplicity and limited options on top of tools that work easily and provide good derived value for the worklife and . As the tools that were disrupters to work culture in the past learned the focus needs to be on what is getting done and let people do it. Friending people, adding applications, tweaking the interface, etc. are not things that lead to easy monetization. Tools that help people really be social, interact, and get more value in their life (fun, entertainment, connecting with people near in thought, filtering information from the massive flow, and using the information and social connections in context where people need it) from the tools is there things must head. We are building the platforms for this, but we need to also focus on how to improve use of these platforms and have strong vision of what this is and how to get there.

[This is also posted at Challenges as Oppotunities for Social Networks and Services :: Personal InfoCloud with moderated comments turned on.]



February 8, 2008

Getting More Value In Enterprise with Social Bookmarking

The last few weeks I have been running across a few companies postponing or canceling their social computing or Enterprise 2.0 efforts. The reasons vary from the usual budget shifts and staff changes (prior projects were not delivered on time), and leadership roles need filling. But two firms had new concerns of layoffs or budget cuts.

To both firms I pointed out now was the exact time they really needed to focus on some Enterprise 2.0 efforts, particularly social bookmarking as well as wikis and blogs. These solutions help gather information, find value across the organization, capture knowledge, build cohesiveness for members of the organization in time where there there is uncertainty. One of the biggest reasons that these tools make sense is their cost to deploy and receive solid value. As Josh Bernoff  (and others in from Forrester) points out in the Strategies For Interactive Marketing In A Recession free report from Forrester, the cost to deploy is in the $50,000 to $300,000 range (usually more expensive for large and more complex deployments).

Social Bookmarking has Great Value in the Enterprise

Every organization needs to know itself better then they currently do. The employees and members of the organization are all trying to do their job better and smarter. The need to connect people inside an organization with others with similar interest, contexts, and perceptions is really needed. I am a huge fan of social bookmarking tools to help along these lines as it helps people hold on to information they have need, want, or have interest in (particularly with future uses) and put things in their own context and perception. Once people understand the value they derive from using the tools to hold on to information out of their vast flow and streams of information and data that run before them each day they quickly "get it". As people also share these bookmarks in the organization with their tags and annotations, they also realize quickly they are becoming a valuable conduit to helping others find information and they grasp the value they will derive from being a resource that adds value in the organization. Other people derive value from information in the organization and outside it being augmented with individual perspectives and context. When this is pair with search, as Connectbeam does with their social search that pairs with existing FAST, Google Search Appliance, and others in-house search engines, the value the whole organization receives is far beyond the cost and minimal effort people are putting into the tools to get smarter, by more easily holding on and sharing what they know.

Nearly every attendee to the workshops I have put on around this subject quickly realizes they undervalued the impact and capability of social bookmarking (as well as other social computing tools) in the enterprise. The also provides a strong foundation for better understanding social computing to increase the derived value for all parties (individuals, collective users, collaborative users, and the organization).

Is is time for your enterprise to get smarter and provide more value inside and out?

[This is also blogged at Getting More Value In Enterprise with Social Bookmarking :: Personal InfoCloud with moderated comments turned on.]



January 10, 2008

Posting Elements of the Social Software Stack

I have been working for quite on finding a good way to explain the elements in the social software stack (or most of the important ones). I have blogged the result of the work as The Elements in the Social Software Stack (comments are open there).

In my public and in-house workshops I have worked through various graphics from others and my own to work as a foundation for talking to and through the subject. In November I finally sat down (in a hallway open space) the day before my workshop at the IA Konferenz in Stuttgart, Germany. It had all the elements that are part of a solid foundation, in progressive order:

  1. Identity
  2. Object (social object)
  3. Presence
  4. Actions
  5. Sharing
  6. Reputation
  7. Relationships
  8. Conversation
  9. Groups
  10. Collaboration

This and one other post that is in the works are becoming the corner stones for my work helping start-ups and enterprise work through social software (social computing) to properly solve their problems and address the issues at hand. It has also been the foundation for rethinking (mostly more clearly thinking about) social bookmarking and folksonomy. I am rewriting the work I have done toward the book based on these two pieces as it is making the communication of concepts clearer.

Who Does This Help?

People looking at the social software services should have a solid idea of the central elements, identity and the social object. After that it is a building process to account for the other elements leading up to the services full offerings. Social bookmarking (folksonomy related services) should get up to or include conversation. Tools like Ma.gnolia go up to groups for their social bookmarking service and they cover the elements leading up to that end point.

There is more that can be fleshed out in this, but it is a foundation and a starting point. The next piece will build on this posting and should be a good foundation for understanding.

Still here? Go read The Elements in the Social Software Stack :: Personal InfoCloud and offer constructive feedback. Thank you.



November 3, 2007

Can Facebook Change Its DNA

I wrote and posted Can Facebook Change Its DNA as a follow-up to for Business or LinkedIn Gets More Valuable regarding the changes needed in Facebook if it wants to be valuable (or have optimal value) for the business world.



August 30, 2007

A Stale State of Tagging?

David Weinberger posted a comment about Tagging like it was 2002, which quotes Matt Mower discussing the state of tagging. I mostly agree, but not completely. In the consumer space thing have been stagnant for a while, but in the enterprise space there is some good forward movement and some innovation taking place. But, let me break down a bit of what has gone on in the consumer space.

History of Tagging

The history of tagging in the consumer space is a much deeper and older topic than most have thought. One of the first consumer products to include tagging or annotations was the Lotus Magellan product, which appeared in 1988 and allowed annotations of documents and objects on one's hard drive to ease finding and refinding the them (it was a full text search which was remarkably fast for its day). By the mid-90s Compuserve had tagging for objects uploaded into its forum libraries. In 2001 Bitzi allowed tagging of any media what had a URL.

The down side of this tagging was the it did not capture identity and assuming every person uses words (tag terms) in the same manner is a quick trip to the tag dump where tags are not fully useful. In 2003 Joshua Schacter showed the way with del.icio.us that not only allowed identity, upon which we can disambiguate, but it also had a set object in common with all those identities tagging it. The common object being annotated allows for a beginning point to discern similarity of identityĵs tag terms. Part of this has been driven on Joshua's focus on the person consuming the content and allowing a means for that consumer to get back to their information and objects of interest. (It is around this concept that folksonomy was coined to separate it from the content publisher tagging and non-identity related tagging.) This picked up on the tagging for one's self that was in Lotus Magellan and brings it forward to the web.

Valuable Tagging

It was in del.icio.us that we saw tagging that really did not work well in the past begin to become valuable as the clarity in tag terms that was missing in most all other tagging systems was corrected for in the use of a common object being tagged and the identity of the tagger. This set the foundation for some great things to happen, but have great things happened?

Tagging Future Promise

Del.icio.us set many of out minds a flutter with insight into the dreams of the capability of tagging having a good foothold with proper structure under them. A brilliant next step was made by RawSugar (now gone) to use this structure to make ease of disambiguating the tag terms (by appleseed did you mean: Johnny Appleseed, appleseeds for gardening/farming, the appleseed in the fruit apple, or appleseed the anime movie?). RawSugar was a wee bit before its time as it is a tool that is needed after there tagging (particularly folksonomy related tagging systems) start scaling. It is a tool that many in enterprise are beginning to seek to help find clarity and greater value in their internal tagging systems they built 12 to 18 months ago or longer. Unfortunately, the venture capitalists did not have the vision that the creators of RawSugar did nor the patience needed for the market to catch-up to the need in a more mature market and they pulled the plug on the development of RawSugar to put the technology to use for another purpose (ironically as the market they needed was just easing into maturity).

The del.icio.us movement drove blog tags, laid out by Technorati. This mirrored the previous methods of publisher tagging, which is most often better served from set categories that usually are derived from a taxonomy or simple set (small or large) of controlled vocabulary terms. Part of the problem inherent in publisher tags and categories is that they are difficult to use outside of their own domain (however wide their domain is intended - a specific site or cross-sites of a publisher). Using tags from one blog to another blog has problems for the same reason that Bitzi and all other publisher tags have and had problems, they are missing identity of the tagger AND a clear common object being tagged. Publisher tags can work well as categories for aggregating similar content within a site or set of commonly published sites where a tag definition has been set (but that really makes them set categories) and used consistently. Using Technorati tag search most often surfaces this problem quickly with many variation of tag use surfacing or tag terms being used to attract traffic for non-related content (Technorati's keyword search is less problematic as it relies on the terms being used in context in the content - unfortunately the two searches have been tied together making search really messy at the moment). There is need for an improved tool that could take the blog tags and marry them to the linked items in the content (if that is what is being talked about - discerning predicate in blog tags is not clear yet).

Current Tools that Advanced

As of a year ago there were more than 140 social bookmarking tools in the consumer space, but there was little advancement. But, there are a few services that have innovated and brought new and valuable features to market in tagging. As mentioned recently Ma.gnolia has done a really good job of taking the next steps with social interaction in social bookmarking. Clipmarks pioneered the sub-page tagging and annotation in the consumer tagging space and has a really valuable resource in that tool. ConnectBeam is doing some really good things in the enterprise space, mostly taking the next couple steps that Yahoo MyWeb2 should have taken and pairing it with enterprise search. Sadly, del.icio.us (according to comments in their discussion board) is under a slow rebuilding of the underlying framework (but many complaints from enterprise companies I have worked with and spoken indepth with complain del.icio.us continually blocks their access and they prefer not to use the service and are finding current solutions and options to be better for them).

A Long Way to Go

While there are examples that tagging services have moved forward, there is so much more room to advance and improve. As people's own collection of tagged pages and objects have grown the tools are needed to better refind them. This will require time search and time related viewing/scanning of items. The ability to use co-occurance of tag terms (what other tags were used on the object), with useful interfaces to view and scan the possibilities.

Portability and interoperability is extremely important for both the individual person and enterprise to aggregate, migrate, and search across their collections across services and devices (now that devices have tagging and have had for some time, as in Mac OS X Tiger and now Vista). Enterprises should also have the ability to move external tagged items in through their firewall and publish out as needed, mostly on an employee level. There is also desire to have B2B tagging with customers tagging items purchased so the invoicing can be in the customers terminology rather than the seller terminology.

One of the advances in personal tagging portability and interoperability can easily be seen when we tag on one device and move the object to a second device or service (parts of this are not quite available yet). Some people will take a photo on their mobile phone and add quick tags like "sset" and others to a photo of a sunset. They send that photo to a service or move it to their desktop (or laptop) and import the photo and the tag goes along with it. The application sees the "sset" and knows the photo was transfered from that person's mobile device and knows it is their short code for "sunset" and expands the tag to sunset accordingly. The person then adds some color attribute tags to the photo and moves the photo to their photo sharing service of choice with the tags appended.

The current tools and services need tools and functionality to heal some of the messiness. This includes stemming to align versions of the same word (e.g. tag, tags, tagging, bookmark, bookmarking). Tag with disambiguation in mind by offering co-occurrence options (e.g. appleseed and anime or johnny or gardening or apple). String matching to identify facets for time and date, names (from your address book), products, secret tag terms (to have them blocked from sharing), etc. (similar to Stikkit and GMail).

Monitoring Tools

Enterprise is what the next development steps really need to take off (these needs also apply to the power knowledge worker as well). The monitoring tools for tags from others and around objects (URLs) really need to fleshed out and come to market. The tag monitoring tools need to become granular based on identity and co-occurance so to more tightly filter content. The ability to monitor a URL and how it is tagged across various services is a really strong need (there are kludgy and manual means of doing this today) particularly for simple and efficient tools (respecting the tagging service processing and privacy).

Analysis Tools

Enterprise and power knowledge workers also are in need of some solid analysis tools. These tools should be able to identify others in a service that have similar interests and vocabulary, this helps to surface people that should be collaborating. It should also look at shifts in terminology and vocabulary so to identify terms to be added to a taxonomy, but also provide an easy step for adding current emergent terms to related older tagged items. Identify system use patterns.

Just the Tip

We are still at the tip of the usefulness of tagging and the tools really need to make some big leaps. The demands are there in the enterprise marketplace, some in the enterprise are aware of them and many more a getting to there everyday as the find the value real and ability to improve the worklife and workflow for their knowledge workers is great.

The people using the tools, including enterprise need to grasp what is possible beyond that is offered and start asking for it. We are back to where we were in 2003 when del.icio.us arrived on the scene, we need new and improved tools that understand what we need and provide usable tools for those solutions. We are developing tag islands and silos that desperately need interoperability and portability to get real value out of these stranded tag silos around or digital life.



August 25, 2007

Reading Information and Patterns

The past few weeks and months the subject of reading, analysis, and visualization have been coming up a lot in my talking and chatting with people. These are not new subjects for me as they are long time passions. Part of the discussion the past few weeks have been focussed on what is missing in social bookmarking tools (particularly as one's own bookmarks and tags grows and as the whole service scales) as wells as group discussion monitoring tools, but this discussion is not the focus of this post. The focus is on reading, understanding, and synthesis of information and knowledge.

Not that Reading

I really want to focus on reading. Not exactly reading words, but reading patterns and recognizing patterns and flows to get understanding. After we learn to read a group of letters as a word we start seeing that group of letters as a shape, which is a word. It is this understanding of patterns that interact and are strung together that form the type of reading I have interest in.

Yesterday, Jon Udell posted about analyzing two gymnasts make turns. He was frustrated that the analysis on television lacked good insight (Jon is a former gymnast). Jon, who is fantastic at showing and explaining technologies and interactions to get to the core values and benefits as well as demoing needed directions, applied his great skill and craft on gymnastics. He took two different gymnasts doing the same or similar maneuver frame-by-frame. Jon knew how to read what each gymnast was doing and shared his understanding of how to read the differences.

Similarly a week or so ago an article about the Bloomberg Terminal fantasy redesign along with the high-level explanations and examples of the Bloomberg Terminal brought to mind a similar kind of reading. I have a few friends and acquaintances that live their work life in front of Bloomberg Terminals. The terminals are an incredible flood of information and views all in a very DOS-looking interface. There is a skill and craft in not only understanding the information in the Bloomberg Terminal, but also in learning to read the terminal. One friend I chatted with while he was working (years ago) would glance at the terminal every minute. I had him explain his glancing, which essentially was looking for color shifts in certain parts of the screen and then look for movement of lines and characters in other areas. He just scanned the screen to look for action or alerts. His initial pass was triage to then discern where to focus and possibly dive deeper or pivot for more related information.

The many of the redesign elements of the Bloomberg Terminals understood the reading and ability to understand vast information (in text) or augmented the interface with visualizations that used a treemap (most market analysts are very familiar with the visualization thanks to SmartMoney's useage). But, the Ziba design was sparse. To me it seemed like many of the market knowledge workers used to the Bloomberg Terminal and knew how to read it would wonder where their information had gone.

Simplicity and Reading with Experience

The Ziba solution's simplicity triggers the need in understanding the balance between simplicity just breaking down the complex into smaller easy to understand bits and growing into understanding the bits recollected in a format that is usable through recognition and learned reading skills. The ability to read patterns is learned in many areas of life in sport, craft, and work. Surfers look at the ocean waves and see something very different from those who do not surf in the ebb, flow, breaks, surface currents and under currents. Musicians not only read printed music but also hear music differently from non-musicians, but formally trained musicians read patterns differently from those who have just "picked it up". There has been a push in business toward data dashboards for many years, but most require having the right metrics and good data, as well as good visualizations. The dashboards are an attempt to provide reading information and data with an easier learning curve through visualization and a decreased reliance on deep knowledge.

Getting Somewhere with Reading Patterns

Where this leads it there is a real need in understanding the balance between simplicity and advanced interaction with reading patterns. There is also a need to understand what patterns are already there and how people read them, including when to adhere to these patterns and when to break them. When breaking the patterns there needs to be simple means of learning these new patterns to be read and providing the ability to show improved value from these new patterns. This education process can be short video screen shots, short how-to use the interface or interactions. Building pattern libraries is really helpful.

Next, identify good patterns that are available and understand why they work, particularly why they work for the people that use then and learn how people read them and get different information and understanding through reading the same interface differently. Look at what does not work and where improved tools are needed. Understand what information is really needed for people who are interested in the information and data.

Facebook | GroupsAn example of this is Facebook, which has a really good home page for each Facebook member, it is a great digital lifestream of what my friends are doing. It is so much better at expressing flow and actions the people I have stated I have social interest in on Facebook than any other social web tool that came before Facebook. Relative to the individual level, Facebook fails with its interface of the information streams for its groups. Much of the content that is of interest in Facebook happens in the groups, but all the groups tell you is the number of new members, new messages, new videos, and new wall posts. There is much more valuable information tucked in there, such as who has commented that I normally interact with, state the threads that I have participated in that have been recently updated, etc.

This example illustrates there needs to be information to read that has value and could tell a story. Are the right bits of information available that will aid understanding of the underlying data and stories? It the interface helpful? Is it easy to use and can it provide more advanced understanding? Are there easy to find lessons in how to read the interface to get the most information out of it?



August 13, 2007

Open Conversations and Privacy Needs for Business

I thought I would share the latest press bit around this joint, Thomas Vander Wal was quoted in Inc Magazine What's Next: Shout it Out Loud (or in the August 2007 issue beginning on page 69). The article focuses the need and desire for companies to share and be open with more of their data and information. Quite often companies are getting bit by their privacy around what they do (how their source their products/resources, who they donate money to, etc.) and rumors start. It is far more efficient and helpful to be open with that information, as it gets out anyway.

Ironically, in the same paper issue on page 26 there is a an article about When Scandal Knocks..., which includes a story about Jamba Juice and a blog post that inaccurately claimed it had milk in its products, which could have easily been avoided if Jamba Juice had an ingredients listing on its web site.

The Flip Side

There are two flip sides to this. One is the Apple converse, which is a rare example of a company really making a mythic organization out of its privacy. The second is companies really need privacy for some things, but the control of information is often too extreme and is now more harmful than helpful.

Viable Privacy

I have been working on a much longer post looking at the social software/web tools for and in the enterprise. Much of of the extreme openness touted in the new web charge is not a viable reality inside enterprise. There are a myriad of things that need to be private (or still qualify as valid reasons for many). The list include preparations for mergers and acquisitions, securities information dealings (the laws around this are what drive much of the privacy and are out dated), reorganizations (restructuring and layoffs, which organizations that have been open about this have found innovative solutions from the least likely places), personal employee records, as well as contractual reasons (advising or producing products for competitors in the same industry or market segment). Out side of these issues, which normally add up to under 30 to 40% of the whole of the information that flows through an organization, there is a lot of room for openness in-house and to the outside world.

Need for Enterprise Social Tools Grasping Partial Privacy

When we look at the consumer space for social software there are very few consumer tools that grasp social interaction and information sharing on a granular level (Ma.gnolia, Flickr, and the SixApart tools Vox and LiveJournal are the exceptions that always come to mind). But, many of the tools out there that are commonly used as examples of social web tools really fall down when business looks at them and thinks about privacy and selective sociality (small groups). The social web tools all around really need to grow up and improve in this area. As we are seeing the collaboration and social tools evolve to more viable options we start to see their more glaring holes that do not reflect the reality of human social interaction.

Closing the Gap

What we need is for companies to be more open so the marketplace is a more consumer and communicative environment, but we also need our still early social web tools to reflect our social realities that not everything is public and having tools that better fit those needs.

[Cross-posted at Personal InfoCloud: Open Converastions... with comments open on that posting.]



July 24, 2007

Sharing and Following/Listening in the Social Web

You may be familiar with my granular social network post and the postings around the Personal InfoCloud posts that get to personal privacy and personal management of information we have seen, along with the Come to Me Web, but there is an element that is still missing and few social web sites actually grasp the concept. This concept is granular in the way that the granular social network is granular, which focusses on moving away from the concept of "broad line friends" that focus on our interest in everything people we "friend", which is not a close approximation of the non-digital world of friend that we are lucky to find friends who have 80 percent common interests. This bit that is missing focusses on the sharing and following (or listening) aspects of our digital relationships. Getting closer to this will help filter information we receive and share to ease the overflow of information and make the services far more valuable to the people using them.

Twitter Shows Understanding

Twitter in its latest modifications is beginning to show that it is grasping what we are doing online is not befriending people or claiming friend, but we are "following" people. This is a nice change, but it is only part of the equation that has a few more variables to it, which I have now been presenting for quite a few years (yes and am finally getting around to writing about). The other variables are the sharing and rough facets of type of information we share. When we start breaking this down we can start understanding the basic foundation for building a social web application that can begin to be functional for our spheres of sociality.

Spheres of Sociality

Spheres of Sociality The Spheres of Sociality are broken into four concentric rings:

  1. Personal
  2. Selective
  3. Collective
  4. Mob

There are echos of James Surowiecki's Wisdom of Crowds in the Spheres of Sociality as they break down as follows. The personal sphere is information that is just for one's self and it is not shared with others. The selective sphere, which there may be many a person shares with and listens to, are closed groups that people are comfortable sharing and participating with on common interests (family, small work projects, small group of friends or colleagues, etc.). The collective sphere is everybody using that social tool that are members of it, which has some common (precise or vague) understanding of what that service/site is about. The last sphere is the mob, which are those people outside the service and are not participants and who likely do not understand the workings or terminology of the service.

These sphere help us understand how people interact in real life as well as in these social environments. Many of the social web tools have elements of some of these or all of these spheres. Few social web tools provide the ability to have many selective spheres, but this is a need inside most enterprise and corporate sites as there are often small project teams working on things that may or may not come to fruition (this will be a future blog post). Many services allow for just sharing with those you grant to be your followers (like Twitter, Flickr, the old Yahoo! MyWeb 2.0, and Ma.gnolia private groups, etc.). This selective and segmented group of friends needs a little more examination and a little more understanding.

Granular Sharing and Following

Unequal AccessThe concepts that are needed to improve upon what has already been set in the Spheres of Sociality revolve around breaking down sharing and following (listening) into more discernible chunks that better reflect our interests. We need to do this because we do not always want to listen everything people we are willing to share with are surfacing. But, the converse is also true we may not want to share or need to share everything with people we want to follow (listen to).

In addition to each relationship needing to have sharing and listening properties, the broad brush painted by sharing and listening also needs to be broken down just a little (it could and should be quite granular should people want to reflect their real interests in their relationships) to some core facets. The core facets should have the ability to share and listen based on location, e.g. a person may only want to share or listen to people when they are in or near their location (keeping in mind people's location often changes, particularly for those that travel or move often). The location facet is likely the most requested tool particularly for those listening when people talk about Twitter and Facebook. Having some granular categories or tags to use as filters for sharing and listening makes sense as well. This can break down to simple elements like work, play, family, travel, etc. as broad categories it could help filter items from the sharing or listening streams and help bring to focus that which is of interest.

Breaking Down Listening and Sharing for Items

 YourselfOthers
ShareYesYes/No

Where this gets us it to an ability to quickly flag the importance of our interactions with others with whom we share information/objects. Some things we can set on an item level, like sharing or just for self, and if sharing with what parameters are we sharing things. We will set the default sharing with ourself on so we have access to everything we do. This follows the Spheres of Sociality with just personal use, sharing with selective groups (which ones), share with the collective group or service, and share outside the service. That starts setting privacy of information that starts accounting for personal and work information and who could see it. Various services have different levels of this, but it is a rare consumer services that has the selective service sorted out (Pownce comes close with the options for granularity, but Flickr has the ease of use and levels of access. For each item we share we should have the ability to control access to that item, to just self or out across the Spheres of Sociality to the mob, if we so wish. Now we can get beyond the item level to presetting people with normative rights.

Listening and Sharing at the Person Level

 Others
Settings
Listen/FollowYesNo
Granular
Listen/Follow
YesNo
Granular ShareYesNo
Geo Listen/FollowYesNo
Geo ShareYesNo

We can set people with properties that will help use with default Sphere of Sociality for sharing and listening. The two directions of communication really must be broken out as there are some people we do not mind them listening to the selective information sharing, but we may not have interest in listening to their normal flow of offerings (optimally we should be able to hear their responses when they are commenting on items we share). Conversely, there may be people we want to listen to and we do not want to share with, as we may not know them well enough to share or they may have broken our privacy considerations in the past, hence we do not trust them. For various reasons we need to be able to decide on a person level if we want to share and listen to that person.

Granular Listening and Sharing

Not, only do we have needs and desires for filtering what we share and listen to on the person level, but if we have a means to set some more granular levels of sharing, even at a high level (family, work, personal relation, acquaintance, etc.). If we can set some of these facets for sharing and have them tied to the Spheres we can easily control who and what we share and listen to. Flickr does this quite well with the simple family, friends, contacts, and all buckets, even if people do not use them precisely as such as family and friends are the two selective buckets they offer to work with (most people I know do not uses them precisely as such with those titles, but it provides a means of selective sharing and listening).

Geo Listening and Sharing

Lastly, it is often a request to filter listening and sharing by geography/location access. There are people who travel quite a bit and want to listen and share with people that are currently local or will be local to them in a short period, but their normal conversations are not fully relevant outside that location. Many people want the ability not to listen to a person unless they are local, but when a person who has some relationship becomes local the conversation may want to be shared and/or listened to. These settings can be dependent on the granular listening and sharing parameters, or may be different.

Getting There...

So, now that this is out there it is done? Hmmm, if it were only so easy. The first step is getting developers of social web and social software to begin understanding the social relationships that are less broad lines and more granular and directional. The next step is a social interaction that people need to understand or that the people building the interfaces need to understand, which is if and how to tell people the rights granted are not reciprocal (it is seems to be a common human trait to have angst over non-reciprocal social interactions, but it is the digital realm that makes it more apparent that the flesh world).



July 18, 2007

Does IBM Get Folksonomy?

While I do not aim to be snarky, I often come off that way as I tend to critique and provide criticism to hopefully get the bumps in the road of life (mostly digital life) smoothed out. That said...

Please Understand What You Are Saying

I read an article this morning about IBM bringing clients to Second Life, which is rather interesting. There are two statements made by Lee Dierdorff and Jean-Paul Jacob, one is valuble and the other sinks their credibility as I am not sure they grasp what they actually talking about.

The good comment is the "5D" approach, which combines the 2D world of the web and the 3D world of Second Life to get improved search and relevance. This is worth some thinking about, not a whole lot as the solution as it is mentioned can have severe problems scaling. The solution of a virtual world is lacking where it does not augment our understanding much beyond 2D as it leaves out 4 of the 6 senses (it has visual and audio), and provides more noise into a pure conversation than a video chat with out the sensory benefits of video chat. The added value of augmented intelligence via text interaction is of interest.

I am not really sure that Lee Dierdorff actually gets what he is saying as he shows a complete lack of even partial understanding of what folksonomy is. Jacob states, "The Internet knows almost everything, but tells us almost nothing. When you want to find a Redbook, for instance, it can be very hard to do that search. But the only real way to search in 5D is to put a question to others who can ask others and the answer may or may not come back to you. It's part of social search. Getting information from colleagues (online) -- that's folksonomy." Um, no that is not folksonomy and not remotely close. It is something that stands apart and is socially augmented search that can viably use the diverse structures of a folksonomy to find relevant information, but asking people in a digital world for advise is not folksonomy. It has value and it is how many of us have used tools like Twitter and other social software that helps us keep those near in thought close (see Local InfoCloud). There could be a need for a term/word for that Jacob is talking about, but social search seems to be quite relevant as a term.

Related, I do have a really large stack of criticism for the IMB DogEar product that would improve it greatly. It needs a lot of improvement as a social bookmarking and folksonomy tool, but also from the social software interaction side there are things that really must get fixed for privacy interests in the enterprise before it really could be a viable solution. There are much better alternatives for social bookmarking inside an enterprise other than DogEar, which benefits from being part of the IBM social software stack Lotus Connections as the whole stack is decent together, but none of the parts are great, or even better than good by them self. DogEar really needs to get to a much more solid product quickly as their is a lot of interest now for this type of product, but it is only a viable solution if one is only looking at IBM products for solutions.



July 14, 2007

Understanding Taxonomy and Folksonmy Together

I deeply appreciate Joshua Porter's link to from his Taxonomies and Tags blog post. This is a discussion I have quite regularly as to the relation and it is in my presentations and workshops and much of my tagging (and social web) training, consulting, and advising focusses on getting smart on understanding the value and downfalls of folksonomy tagging (as well as traditional tagging - remember tagging has been around in commercial products since at least the 1980s). The following is my response in the comments to Josh' post...

Response to Taxonomy and Tags

Josh, thanks for the link. If the world of language were only this simple that this worked consistently. The folksonomy is a killer resource, but it lacks structure, which it crucial to disambiguating terms. There are algorithmic ways of getting close to this end, but they are insanely processor intensive (think days or weeks to churn out this structure). Working from a simple flat taxonomy or faceted system structure can be enabled for a folksonomy to adhere to.
This approach can help augment tags to objects, but it is not great at finding objects by tags as Apple would surface thousands of results and they would need to be narrowed greatly to find what one is seeking.
There was an insanely brilliant tool, RawSugar [(now gone thanks to venture capitalists pulling the plug on a one of a kind product that would be killer in the enterprise market)], that married taxonomy and folksonomy to help derive disambiguation (take appleseed as a tag, to you mean Johnny Appleseed, appleseed as it relates to gardening/farming, cooking, or the anime movie. The folksonomy can help decipher this through co-occurrence of terms, but a smart interface and system is needed to do this. Fortunately the type of system that is needed to do this is something we have, it is a taxonomy. Using a taxonomy will save processor time, and human time through creating an efficient structure.
Recently I have been approached by a small number of companies who implemented social bookmarking tools to develop a folksonomy and found the folksonomy was [initially] far more helpful than they had ever imagined and out paced their taxonomy-based tools by leaps and bounds (mostly because they did not have time or resources to implement an exhaustive taxonomy (I have yet to find an organization that has an exhaustive and emergent taxonomy)). The organizations either let their taxonomist go or did not replace them when they left as they seemed to think they did not need them with the folksonomy running. All was well and good for a while, but as the folksonomy grew the ability to find specific items decreased (it still worked fantastically for people refinding information they had personally tagged). These companies asked, "what tools they would need to start clearing this up?" The answer a person who understands information structure for ease of finding, which is often a taxonomist, and a tool that can aid in information structure, which is often a taxonomy tool.
The folksonomy does many things that are difficult and very costly to do in taxonomies. But taxonomies do things that folksonomies are rather poor at doing. Both need each other.

Complexity Increases as Folksonomies Grow

I am continually finding organizations are thinking the social bookmarking tools and folksonomy are going to be simple and a cure all, but it is much more complicated than that. The social bookmarking tools will really sing for a while, but then things need help and most of the tools out there are not to the point of providing that assistance yet. There are whole toolsets missing for monitoring and analyzing the collective folksonomy. There is also a need for a really good disambiguation tool and approach (particularly now that RawSugar is gone as a viable approach).



June 23, 2007

Company Hallways Loose Great Ideas

One of the panels at the Enterprise 2.0 this week had a panelist mention in the past companies built large campuses so people to be close enough to interact and socialize, but todays tools make that much easier and do not require expensive campuses.

This made me think "company hallways are like the shower, you dont have the means to capture great ideas when they occur".



June 13, 2007

Folksonomy Provides 70 Percent More Terms Than Taxonomy

While at the WWW Conference in Banff for the Tagging and Metadata for Social Information Organization Workshop and was chatting with Jennifer Trant about folksonomies validating and identifying gaps in taxonomy. She pointed out that at least 70% of the tags terms people submitted in Steve Museum were not in the taxonomy after cleaning-up the contributions for misspellings and errant terms. The formal paper indicates (linked to in her blog post on the research more steve ... tagger prototype preliminary analysis) the percentage may even be higher, but 70% is a comfortable and conservative number.

Is 70% New Terms from Folksonomy Tagging Normal?

In my discussion with enterprise organizations and other clients that are looking to evaluate their existing tagging services, have been finding 30 percent to nearly 70 percent of the terms used in tagging are not in their taxonomy. One chat with a firm who had just completed updating their taxonomy (second round) for their intranet found the social bookmarking tool on their intranet turned up nearly 45 percent new or unaccounted for terms. This firm knew they were not capturing all possibilities with their taxonomy update, but did not realize their was that large of a gap. In building their taxonomy they had harvested the search terms and had used tools that analyzed all the content on their intranet and offered the terms up. What they found in the folksonomy were common synonyms that were not used in search nor were in their content. They found vernacular, terms that were not official for their organization (sometimes competitors trademarked brand names), emergent terms, and some misunderstandings of what documents were.

In other informal talks these stories are not uncommon. It is not that the taxonomies are poorly done, but vast resources are needed to capture all the variants in traditional ways. A line needs to be drawn somewhere.

Comfort in Not Finding Information

The difference in the taxonomy or other formal categorization structure and what people actually call things (as expressed in bookmarking the item to make it easy to refind the item) is normally above 30 percent. But, what organization is comfortable with that level of inefficiency at the low end? What about 70 percent of an organizations information, documents, and media not being easily found by how people think of it?

I have yet to find any organization, be it enterprise or non-profit that is comfortable with that type of inefficiency on their intranet or internet. The good part is the cost is relatively low for capturing what people actually call things by using a social bookmarking tool or other folksonomy related tool. The analysis and making use of what is found in a folksonomy is the same cost of as building a taxonomy, but a large part of the resource intensive work is done in the folksonomy through data capture. The skills needed to build understanding from a folksonomy will lean a little more on the analytical and quantitative skills side than the traditional taxonomy development. This is due to the volume of information supplied can be orders of magnitude higher than the volume of research using traditional methods.



January 31, 2007

It is Finally IT and Design in Enterprise (and Small Business)

My recent trip to Northern California to speak at the UIE Web App Summit and meetings in the Bay Area triggered some good ideas. One thread of discovery is Enterprise, as well as small and medium sized business, is looking at not only technology for solutions to their needs, but design.

IT Traditions

Traditionally, the CIO or VP IT (and related upper management roles) have focussed on buying technology "solutions" to their information problems. Rarely have the solutions fixed the problems as there is often a "problem with the users" of the systems. We see the technology get blamed, the implementation team get blamed (many do not grasp the solution but only how to install the tools, as that is the type of service that is purchased), and then the "users need more training".

Breaking the Cycle of Blame and Disappointment

This cycle of blame and disappointment in technology is breaking around a few important realizations in the IT world.

Technology is not a Cure All

First, the technology is always over sold in capability and most often needs extensive modification to get working in any environment (the cost of a well implemented system is usually about the same as a built from scratch solution - but who has the resources to do that). Most CIOs and technology managers are not trusting IT sales people or marketing pitches. The common starting point is from the, "your tool can not do what you state" and then discussions can move from there. Occasionally, the tools actually can do what is promised.

Many, decision makers now want to test the product with real people in real situations. Solution providers that are good, understand this and will assist with setting up a demonstration. To help truly assess the product the technical staff in the organization is included in the set-up of the product.

People and Information Needs

Second, the problems are finally being identified in terms of people and information needs. This is a great starting place as it focusses on the problems and the wide variety of personal information workflows that are used efficiently by people. We know that technology solutions that mirror and augment existing workflows are easily adopted and often used successfully. This mirroring workflow also allows for lower training costs (occasionally there is no training needed).

Design with People in Mind

Third, design of the interaction and interface must focus on people and their needs. This is the most promising understanding as it revolves around people and their needs. Design is incredibly important in the success of the tools. Design is not just if it looks pretty (that does help), but how a person is walked through the steps easily and how the tools is easy to interact with for successful outcomes. The lack of good design is largely what has crippled most business tools as most have focussed on appealing to the inner geek of the IT manager. Many IT managers have finally realized that their interface and interaction preferences are not remotely representative of 95 percent of the people who need to or should be using the tools.

It is increasingly understood that designing the interaction and interface is very important. The design task must be done with the focus on the needs of real people who will be using the product. Design is not sprinkling some Web 2.0 magic dust of rounded corners, gradients, and fading yellow highlights, but a much deeper understanding that ease of use and breaking processes into easy steps is essential.

Smile to Many Faces

This understanding that buying a technology solutions is more than buying code to solve a problem, but a step in bringing usable tools in to help people work efficiently with information. This last week I talk to many people in Enterprise and smaller businesses that were the technical managers that were trying to get smarter on design and how they should approach digital information problems. I also heard the decision managers stating they needed better interfaces so the people using the tools could, well use the tools. The technology managers were also coming to grips that their preferences for interfaces did not work with most of the people who need the tools to work.

Technology Companies Go Directly to the Users

I have also been seeing the technology tool makers sitting with their actual people using their tools to drastically improve their tools for ease of use. One President of a technology tool maker explained it as, ":I am tired of getting the blame for making poor tools and losing contracts because the technology decision makers are not connected with the real needs of the people they are buying the tools for." This president was talking to three or four users on problems some of his indirect clients were having with a tool they really needed to work well for them. This guy knows the tech managers traditionally have not bought with the people needing to use the tools in mind and is working to create a great product for those people with wants and needs. He also knows how to sell to the technology managers to get their products in the door, but knows designing for the people using the product is how he stays in the company.



December 15, 2006

Ghosts of Technology Past, Present, and Future

The past two days have brought back many memories that have reminded me of the advances in technology as well as the reliance on technology.

Ghost of Rich Web Past

I watched a walk through of a dynamic prototype yesterday that echoed this I was doing in 1999 and 2000. Well, not exactly doing as the then heavy JavaScript would blow up browsers. The DHTML and web interfaces that helped the person using the site to have a better experience quite often caused the browser to lock-up, close with no warning, or lock-up the machine. This was less than 100kb of JavaScript, but many machines more than two years old at that time and with browsers older than a year or two old did not have the power. The processing power was not there, the RAM was not there, the graphics cards were not powerful, and the browsers in need of optimizing.

The demonstration yesterday showed concepts that were nearly the exact concept from my past, but with a really nice interface (one that was not even possible in 1999 or 2000). I was ecstatic with the interface and the excellent job done on the prototype. I realized once again of the technical advances that make rich web interfaces of "Web 2.0" (for lack of a better term) possible. I have seen little new in the world of Ajax or rich interfaces that was not attempted in 2000 or 2001, but now they are viable as many people's machines can now drive this beauties.

I am also reminded of the past technologies as that is what I am running today. All I have at my beck and call is two 667MHz machines. One is an Apple TiBook (with 1 GB of RAM) and one is a Windows machine (killer graphics card with 256MB video RAM and 500MB memory). Both have problems with Amazon and Twitter with their rich interfaces. The sites are really slow and eat many of the relatively few resources I have at my disposal. My browsers are not blowing up, but it feels like they could.

Ghost of Technology Present

The past year or two I have been using my laptop as my outboard memory. More and more I am learning to trust my devices to remind me and keep track of complex projects across many contexts. Once things are in a system I trust they are mostly out of my head.

This experience came to a big bump two days ago when my hard drive crashed. The iterative back-ups were corrupted or faulty (mostly due to a permission issue that would alter me in the middle of the night). The full back-up was delayed as I do not travel with an external drive to do my regular back-ups. My regularly scheduled back-ups seem to trigger when I am on travel. I am now about 2.5 months out from my last good full back-up. I found an e-mail back-up that functioned from about 3 weeks after that last full backup. Ironically, I was in the midst of cleaning up my e-mail for back-up, which is the first step to my major back-up, when the failure happened.

I have a lot of business work that is sitting in the middle of that pile. I also have a lot of new contacts and tasks in the middle of that period. I have my client work saved out, but agreements and new pitches are in the mire of limbo.

Many people are trying to sync and back-up their lives on a regular basis, but the technology is still faulty. So many people have faulty syncing, no matter what technologies they are using. Most people have more than two devices in their life (work and home computer, smart phone, PDA, mobile phone with syncable address book and calendar, iPod, and other assorted options) and the syncing still works best (often passably) between two devices. Now when we start including web services things get really messy as people try to work on-line and off-line across their devices. The technology has not caught up as most devices are marketed and built to solve a problem between two devices and area of information need. The solutions are short sighted.

Ghost of the Technosocial Future

Last week I attended the University of North Carolina Social Software Symposium (UNC SSS) and while much of the conversation was around social software (including tagging/folksonomy) the discussion of technology use crept in. The topic of digital identity was around the edges. The topic of trust, both in people and technology was in the air. These are very important concepts (technology use, digital identity, and trusted technology and trusted people). There is an intersection of the technosocial where people communicate with their devices and through their devices. The technology layer must be understood as to the impact is has on communication. Communication mediated by any technology requires an understanding of how much of the pure signal of communication is lost and warped (it can be modified in a positive manner too when there are disabilities involved).

Our digital communications are improving when we understand the limitations and the capabilities of the technologies involved (be it a web browser of many varied options or mobile phone, etc.). Learning the capabilities of these trusted devices and understanding that they know us and they hold our lives together for us and protect our stuff from peering eyes of others. These trusted devices communicate and share with other trusted devices as well as our trusted services and the people in our lives we trust.

Seeing OpenID in action and work well gave me hope we are getting close on some of these fronts (more on this in another post). Seeing some of the great brains thinking and talking about social software was quite refreshing as well. The ability to build solid systems that augment our lives and bring those near in thought just one click away is here. It is even better than before with the potential for easier interaction, collaboration, and honing of ideas at our doorstep. The ability to build an interface across data sets (stuff I was working on in 1999 that shortened the 3 months to get data on your desk to minutes, even after running analytics and working with a GIS interface) can be done in hours where getting access to the wide variety of information took weeks and months in the past. Getting access to data in our devices to provide location information with those we trust (those we did not trust have had this info for some time and now we can take that back) enables many new services to work on our behalf while protecting our wishes for whom we would like the information shared with. Having trusted devices working together helps heal the fractures in our data losses, while keeping it safe from those we do not wish to have access. The secure transmission of our data between our trusted devices and securely shared with those we trust is quickly arriving.

I am hoping the next time I have a fatal hard drive crash it is not noticeable and the data loss is self-healed by pulling things back together from resources I have trust (well placed trust that is verifiable - hopefully). This is the Personal InfoCloud and its dealing with a Local InfoCloud all securely built with trusted components.



June 9, 2006

System One Takes Information Workflow to a New Level

While at Microlearning Conference 2006 Bruno and Tom demonstrated their System One product. This has to be one of the best knowledge/information tools that I have seen in years. They completely understand simplicity and interaction design and have used it to create an information capture and social software tool for the enterprise. Bruno pointed me to a System One overview screen capture (you do not have to login to get started) that features some of the great elements in System One.

One of the brilliant aspects of System One is their marketing of the product. While it has easily usable wiki elements, heavy AJAX, live search, etc. they do not market these buzzwords, they market the ease of use to capture information (which can become knowledge) and the ease of finding information. The simplicity of the interface and interaction make it one of the best knowledge management tools available. Most knowledge management tools fall down on the information entry perspective. Building tools that are part of your workflow, inclusion of information from those that do not feed the KM tool, is essential and System One is the first tools that I have seen that understands this an delivers a product that proves they get it.

The enterprise social software market is one that is waiting to take off, as there is a very large latent need (that has been repressed by poor tools in the past). System One tool is quite smart as they have built e-mail search, file access, Google live file search (you type in the wiki (you do not need to know it is a wiki) and the terms used are searched in Google to deliver a rather nice contextual search. This built in search solves the Google complexity of building solid narrow search queries, but the person using the system just needs to have the capability to enter information into the screen.

Those of us that are geeks find Google queries a breeze, but regular people do not find it easy to tease out the deeply buried gems of information hidden in Google. Surfacing people who are considered experts, or atleast connectors to experts on subjects is part of the System One tool as well and this is an insanely difficult task in an enterprise.

My only wish was that I worked in an organization that would be large enough to use this tool, or there was a personal version I could use to capture and surface my own information when I am working.

You may recognize System One as the developer of retreivr, the Flickr interactive tool that allows you to draw a simple picture and their tool will find related photos in Flickr based on the drawing's pattern and colors. It is a brilliant tool, but not as smart as their main product.



May 30, 2006

Is Mechanical Turk for Digital Human Filters?

The New York Times article, Software to Look for Experts Among Your Friends, brought to mind a couple conversations from my recent trip to Amsterdam. At XTech there were a couple presentations about Mechanical Turk (as well as other Amazon web services) and the big question was "what is a killer application for Mechanical Turk?" Many of us through out suggestions, many good, but I have kept thinking about one.

The one killer application is not really a problem a human solves, but the collective interests and amalgamation of information and trained services humans use and have trained. You see, for me Yahoo's MyWeb 2.0 is my killer search solution as it pays attention to what I and my "community" have interest in and mirrors our vocabulary (we used our own vocabulary to tag items of interest on the web in the MyWeb social bookmarking tool). These items of interest in MyWeb 2.0 are offered to me first in my web searches and more often than not what I am seeking is in this collection of mine or my contact's.

These searches that are based on human filters and collaborative filtering of information and structuring what we find of interest and bookmark bringing the information out from 5 to 40 pages deep in the web. It mirrors our interests and perspectives. But, what if we need information outside of our own interests? Now we need not our own corpus of items and possibly one outside those in our loose collective. Let us think I need information about transmission of disease between monkeys. This is not something I have interest in and I am not sure anybody I know (or would be couple of degrees of separation away) would have interest in. This is where I would love to turn to Mechanical Turk to use the filtering and aggregation capabilities of another person's life filtering. I may not want to add the monkey disease transmission to my own corpus, but I need to use a corpus of somebody who has this interest. In a sense I need to uses somebody's digital brain and information attraction mechanisms.

I am not sure if this is really a job for Mechanical Turk, but it requires another person's interests and permission. The Tacit company seems to have a similar product, but only works on Windows and most of the people I would want to tap are not Windows users, but most have web-based information resources.



April 3, 2006

Mr. Thackara Provides Fodder for Two Loose Thoughts

Things have been busy of late after a return from Vancouver, British Columbia from the IA Summit. It took a week to get through taxes stuff for a four month old company (as of January 1) and a large stack of e-mail (in which responding meant more e-mail).

Yesterday morning I had the pleasurable fortune to have breakfast with John Tackara of Doors of Perception fame. I really need to put two things out there that popped up in conversation that I need to think about more deeply.

Children today are not into the web tied to computers, but focus on their friends through the mobile voice and text messaging. I have been running into this comment quite a bit from Europeans, but increasingly from parents of teen and pre-teens in America. Having a computer is not a large interest for them, but they live in their mobiles as a means to connect, filter, share, convene, and stay tethered to those that matter to them, their friends. The quick 10 to 20 year scenario for this could mean the web is dead and is a technology that had an immense impact, but was a technology that was relatively short lived. Are our communication technologies trending through ever shorter life spans? This could bolster my thinking that the web is increasingly a temporary terminus for information to be shared and picked up and used in context in other media that is better situated within people's lives.

This leads us to context. I keep looking at much of the information that is on the web as being out of the proper use context for most people. We read information on the web, but the web is not the context in which we will make use of this information we find. The web as it has been traditionally built is marginally better than television, in that an address for a car lot flashed on the television screen is as usable as it is plastered on a web page. The address does us more good in our pocket, in driving (or mass transit) routes, in our mobile that is in our pocket, etc. than it does on the web page, but few web pages today get that clue.

I have also been thinking about tagging and particularly tagging in the folksonomy subset as the tags providing mental context to external information. We use the tags to pull back these bits of information or to aggregate this information when we pull on the digital threads that draw what is at the ends of these tag tethers closer to ourselves. A chunk of information or media out on the web is lacking context to our lives with out these tags. When we have needs, most always framed in the context of a need related to a subject we use tags related to that subject to draw back in that which we found or other people with similar vocabularies have found. These tags provide context for the few thousand chunks of information out of the billions that we have explicitly expressed interest in and have placed the context upon based on its relationship between the information or object and ourself.



March 8, 2006

Upcoming Presentations and Conferences

Things have been a little busy around these parts, but activity and early Spring allergies will not keep me from letting you know that the road show is beginning again.

SXSW

I am heading off to SXSW Interactive to participate in Tagging 2.0 Panel where we will discuss growth, changes, and new ideas in the realm of tagging.

I will also be hanging out with the Web Standards Project (WaSP) people as we are having our WaSP Annual Meeting open to the public.

This year looks to have some killer content at SXSW, not that it has not in the past, but there are more things than ever that I am interested in attending. I certainly hope they found larger spaces this year. Usually the corridors are overly enticing, but the session rooms could pose a challenge this year. I am looking forward to hanging, chatting, learning, and recharging my web vibe.

IA Summit

I am headed to the IA Summit in Vancouver, British Columbia later in March. I am on the Wireframing Challenges in Modern Web Development panel, which I will be moderating Nathan Curtis, Livia Labate, Bill Scott, and Todd Warfel. We will be looking at the wireframing challenges and solutions of the current web.

I am also presenting my IA for Efficient Use and Reuse of Information. As the web 2.0 meme rings out we realize there is a greater need beyond that as people actually want to use and reuse the information in their own personal information workflows and not always in one web application. I will focus on granular content inventories as well as how to identify content objects for information reuse and set the structure of that information for better use and reuse.

I am incredibly happy to see that Kevin Chang (along with Jane Jao) are presenting Communicating with Comics as a panel as well as a full day workshop. This could be the hidden golden nugget at the IA Summit.

XTech

I will be heading to Amsterdam, Netherlands for XTech in May. I am presenting "Developing for the Personal InfoCloud" on Thursday May 18. I will be discussing the Model of Attraction and Come to Me Web as foundations to focus on building for personal use and reuse of digital information and objects.

Microlearning Conference 2006

I will be one of the keynote speakers at the Microlearning Conference in Innsbruck, Austria held on June 8-9, 2006.

More to Follow

There are a few more that will be added shortly. I am also keeping busy with in-house presentations on the Come to Me Web, Personal InfoCloud, Folksonomy, and other related topics. If you would have an interest in having me present at your conferece, workshop, or an in-house event please contact me.



October 16, 2005

Letting People Express What They Know

At the Euro IA Summit Euan Semple of BBC made a response to how you give people time to blog on their internal sites, "How you run an organization with out letting people express what they know, that I do not know.". This I think is an incredible frame for any organization to capture information to better its self.



August 18, 2005

MyWeb 2 Grows Up Quickly into a Usable Tool

Earlier this week I chose to use Yahoo! search rather than the default Google that I usually use. The search page on Yahoo! had sponsored links at the top of the page, but then a few other offerings followed by the usual offerings. The second set was dead on what I was seeking. What were these second set of links? They were the results of those in "My Community" in MyWeb 2 Search, which is similar to del.icio.us in that it is a social bookmarking tool with tagging.

This discovery from a community of less than 40 people really surprised me. Of those 40 people less than 15 have more than 5 pages they have bookmarked, but this community is one I share interests and vocabulary. I was partial shocked with amazement as when MyWeb 2 launched in beta a few weeks ago (or a few months at this point) I was completely under whelmed as most of the links in MyWeb 2 were for things I not only had not interest in, but did not care to have recommended.

As the net effect of more people adding their bookmarks to this socially shared tool grew the value of the tool increased. As it grows I am positive it the aspects of my community will need to get more fine grained so I can say I like the tags from person X (similar to the granular social network which would make better use of the social network for recommender systems that actually could be used and trusted). One of the benefits of MyWeb 2 is that it gets layered on top of Yahoo's search results, which is a great place for this information.

I would love to replicate my del.icio.us bookmarks and tags into MyWeb 2 at Yahoo. The next step would be to feed both systems at the same time from one central interface. There are things in del.icio.us that I really like, but the layering of the social bookmarking and with tagging on top of other tools adds greater value to the user.



July 12, 2005

Passion and the Day-to-day

This has been an up and down month so far with health, work, technology, and time. In general 2005 has been a rough year for respiratory issues already for me as I am nearly 3x the normal problems for a full year. These issues zaps energy and fogs the brain (something I really loathe).

The day-job is muddled in past problems, issues that have been plaguing people and have been solved years ago, but where I am resources and bureaucracy keep the long past current. Outside of the day-job I am working with the now and future, which I have really been loving. I have been working on responding back to many questions that have come in through e-mail about possible work and helping people through problems grasping and implementing efficiencies for current web development, folksonomies, and Personal InfoCloud related items.

I have also been working on my presentation for WebVisions, which involves completing it, tearing it apart and nearly starting over. To date I have nearly 25 hours working on this presentation, mostly integrating new material and editing out past content. This is in contrast to day-job presentations, which take me about an hour to build.

In a sense I am still time traveling on my daily commute. The gap is about four to six years of time travel in each 40 minute to hour commute. This is really wearing on me and it is long past time to move on, but I have not had the time to put forward to nail down the essentials for moving my passion to my day job (time and family needs that have filled this year).

So today, I was quite uplifted as my subscription issue of August 2005 MIT Technology Review arrived. The cover topic is Social Machines and I am quoted and have a sidebar box. That was up lifting as it relates to my "real work". This is right up there with Wired's Bruce Sterling article on folksonomy and Thomas Vander Wal.

Now the real work continues. If you are in Portland for Web Visions or just there in general later this week, please drop me a note and I will provide my contact info. If you are not in Portland and would like me to come to you and discuss and help along these topics please contact me also.



March 11, 2005

Blog as Personal Knowledge Managment

Last night I gave a presentation to the ASIST Potomac Valley chapter. The topic for the evening was blogging and I was joined by James Melzer and Christina Pikas.

I presented The Blog as Personal Knowledge Management (695kb PDF download). The presentation may not make much sense with out speaker's notes, which I can rebuild when I have a little more time.



December 28, 2004

Information Waste is Rampant

Fast Company published costs facing business. The top four relate to poor design and information use: Poor knowledge harnessing ($1.4 Trillion); Digital publishing inefficiencies ($750 billion); Data quality problems ($600 billion); and Paper-based trade processes ($400 billion). That is 3.15 Trillion U.S. dollars down the tubes with no benefit.

The solutions are not that difficult, but everybody seems happy to use the rear view mirror to view the future.

Christina stated, "What me worry" about design and business. The whole CIO is a sham as the CIO is a technology driven person, which is tangentially related to information and technology still hinders information flow if not planned for properly (more on this is coming in the near future here on this site). There needs to be a chief level position that cares about the information, the people using it, and the people who create the information. To Christina's post I responded with the following on her site (posted here so I can better keep track of it):

It seems like the 80s all over again. The focus on design in the to late 80s, mostly with unified branding and creative practices formally brought in-house. There was a lot of push around design, mostly labelled branding (nearly the exact same discussions, but slightly different terms). Much of this was around the brandhouses like Landor. The business community embraced the results and tried to incorporate the creative culture as part of their own.
What happened? The innovators were bought by large advertising or public relation firms and the firms changed their industry term to communication companies. Companies created corporate communication divisions (comprised of adversising, PR, branding, and other creative endevors) and had high level management visability.
By the early 90s the corporate environment had largely subsumed the communication into marketing and business schools that has embraced the creative mindset followed suit. Today marketing is often what trumps design and there is no creative in marketing. The creative departments by the late 90s had been gutted by the web craze. This left business types with little creative craft understanding as those driving what was once good.
It is not suprising that currently named "design" is taking off, as what was good about the creative was gutted and most companies lack central design plans. There is tremendous waste in cross medium design, as few sites are built with an understanding of the digital medium, let alone cross platform design or true cross media design. Part of the problem is far too few designers actually understand cross-platform and/or cross-media design. There is millions wasted in bandwidth on poor web design that is using best practices from the late 90s not those from today. There is no integration of mobile, with a few exceptions in the travel industry. There is still heavy focus on print, but very little smart integration of design in the digital medium. This even applies to AIGA, which is a great offender of applying print design techniques on the web. How can we expect business design to get better if one of the pillars of the design profession has not seemed to catch on?

There are large problems today and we need to break some of our solutions were have been trying to get to solutions that work. Not only do today's solutions not work today, they will not work tomorrow as they are only stop gaps. Cross-platform, cross-device, and cross-medium design solutions are needed, but technology is not here to deliver and few that I have run across in the design world are ready for that change as they have not made the change to today's world.

Today's designer focusses on getting the information in front of the user and stops there. They do not consider how this person or machine may reuse the information. There is so much yet to improve and yet the world is progressing much faster than people can or want to change to keep up. There are designers and developers who will not build for mobile (it is not that hard to do) because they do not see them in the user logs. They fail to see the correlation that their sites suck for mobile and mobile users may test once and go somewhere else for their information. The people that are seeing mobile users in their logs are the ones that have figured out how to design and develop for them properly (most have found that it is relatively inexpensive to do this). This is not rocket science, it is using something other than the rear view mirror to design for now and the future.



November 6, 2004

Model-T is User Experience Defined

Peter Boersma lays out Model T: Big IA is UX. I completely agree with this assessment and view. The field of Information Architecture is very muddled in the eyes of clients and managers as those pitching the services mean different things. Personally I think Richard Saul Wurman's incredible book on information design labeled "Information Architecture" caused a whole lot of the problem. The little IA was evident in the Wurman book and there are many concepts that were delivered to the IA profession from that book, but it was largely about information design.

Getting back to Peter Boersma's wonderful piece, the Model-T hits the correlated professions and roles dead on. This is essentially how things are organized. There are some of us that go deep in more than one area and others that are shallow in most, but also tend to provide great value.



September 16, 2004

43folders for Refining Your Personal InfoCloud

I have been completely enjoying Merlin Mann's 43folders the past couple weeks. It has been one of my guilty pleasures and great finds. Merlin provides insights to geeks (some bits are Mac oriented) on how to better organize the digital information around them (or you - if the shoe fits). This is a great tutorial on refining your Personal InfoCloud, if I ever saw one.

Everytime I read this I do keep thinking about how Ben Hammersley has hit it on the head with the Two Emerging Classes. The volume of information available, along with the junk, and the skills needed to best find and manage the information are not for the technically meek.



August 4, 2004

You Down with Folksonomy?

Gene supplies a good overview of Folksonomy, which is the bottom-up social classification that takes place on Flickr, del.icio.us, etc. It would be great to have a tool that could help organizations develop a folksonomy over time. Gmail from Google could develop a great folksonomy that could be overlaid on ones own searches.

Marry this idea with Paul Ford's "Google beats Amazon and eBay at Semantic Web" and you have a wonderful jump on the Semantic Web that is personalized. Take Gene's idea of building a thesaurus or crosswalk of terms within and across systems and things can really take off. There would need to be contextual tools added to handle the multiple definitions like Macintosh is a synonym for Mac, but Macintosh is an artist and a computer, while Mac is a computer, artist, and British term for raincoat (short for Macintosh). Hence the Semantic Web adds context to get these things straight.



June 17, 2004

Malcolm McCullough Lays a Great Foundation with Digital Ground

Today I finished reading the Malcolm McCullough book, Digital Ground. This was one of the most readable books on interaction design by way of examining the impact of pervasive computing on people and places. McCullough is an architect by training and does an excellent job using the architecture role in design and development of the end product.

The following quote in the preface frames the remainder of the book very well:

My claims about architecture are indirect because the design challenge of pervasive computing is more directly a question of interaction design. This growing field studies how people deal with technology - and how people deal with each other, through technology. As a consequence of pervasive computing, interaction design is poised to become one of the main liberal arts of the twenty-first century. I wrote this book because I ran into many people who believe that. If you share this belief, or if you just wonder what interaction design is in the first place, you may find some substance here in this book.

This book was not only interesting to me it was one of the best interaction books I have read. I personally found it better than the Cooper books, only for the reason McCullough gets into mobile and pervasive computing and how that changes interaction design. Including these current interaction modes the role of interaction design changes quite a bit from preparing an interface that is a transaction done solely on a desktop or laptop, to one that must encompass portability and remote usage and the various social implications. I have a lot of frustration with flash-based sites that are only designed for the desktop and are completely worthless on a handheld, which is often where the information is more helpful to me.

McCullough brings in "place" to help frame the differing uses for information and the interaction design that is needed. McCullough includes home and work as the usual first and second places, as well as the third place, which is the social environment. McCullough then brings in a fourth place, "Travel and Transit", which is where many Americans find themselves for an hour or so each day. How do people interact with news, advertisements, directions, entertainment, etc. in this place? How does interaction design change for this fourth place, as many digital information resources seem to think about this mode when designing their sites or applications.

Not only was the main content of Digital Ground informative and well though out, but the end notes are fantastic. The notes and annotations could be a stand alone work of their own, albeit slightly incongruous.



April 11, 2004

Stitching our Lives Together

Not long ago Jeffrey Veen posted about Will you be my friend, which brought up some needs to better stitch together our own disperse information. An excellent example is:

For example, when I plan a trip, I try to find out who else will be around so I have people to hang out with. So my calendar should ask Upcoming.org, "Hey, Jeff says he's friends with Tim. Will he be in New York for GEL?"

This example would allow up to interact with our shared information in a manner that keeps it within our extended Personal InfoCloud (the Personal InfoCloud is the information we keep with us, is self-organized, and we have easy access to). Too many of the Web's resources where we store our information and that information's correlation to ourselves (Upcoming.org, LinkedIn, etc.) do not allow interactivity between online services. Some, like Upcoming and Hilton Hotels do provide standard calendaring downloads of the events and reservations you would like to track.

Some of this could be done with Web Services, were their standards for the interaction. Others require a common API, like a weblogging interface such as Flickr seems to use. The advent of wide usage of RSS feeds and RSS aggregators is really putting the user back in control of the information they would like to track. Too many sites have moved toward the portal model and failed (there are large volumes of accounts of failed portal attempts, where the sites should provide a feed of their information as it is a limited quantity). When users get asked about their lack of interest in a company's new portal they nearly always state, "I already have a portal where I aggregate my information". Most often these portals are ones like My Yahoo, MSN, or AOL. Many users state they have tried keeping more than one portal, but find they loose information very quickly and they can not remember, which portal holds what information.

It seems the companies that sell portal tools should rather focus on integration with existing portals. Currently Yahoo offers the an RSS feed aggregator. Yahoo is moving toward a one stop shopping for information for individuals. Yahoo also synchs with PDA, which is how many people keep their needed information close to themselves.

There are also those of us that prefer to be our own aggregators to information. We choose to structure our large volumes of information and the means to access that information. The down side of the person controlling the information is the lack of common APIs and accessible Web Services to permit the connecting of Upcoming to our calendar (it can already do this), with lists of known or stated friends and their interests.

This has been the dream of many of us for many years, but it always seems just around the corner. Now seems to be a good time to just make it happen. Now is good because there is growing adoption of standards and information that can be personally aggregated. Now is good because there are more and more services allowing us to categorize various bits of information about our lives. Now is good because we have the technology. Now is good because we are smart enough to make it happen.



January 27, 2004

Project Oxygen Still Alive

Project Oxygen has progressed quite well since we last looked in (Oxygen and Portolano - November 2001). Project Oxygen is a pervasive computing system that is enabled through handhelds. The system has the users information and media follow them on their network and uses hardware (video, speakers, computers, etc.) nearest the user to perform the needed or desired tasks. Project Oxygen also assists communication by setting the language of the voicemail to match the caller's known language. The site includes videos and many details.

Project Oxygen seems to rely on the local network's infrastructure rather than the person's own device. This creates a mix of Personal Info Cloud by using the personal device, but relies on the Local Info Cloud using the local network to extract information. The network also assists to find hardware and external media, but the user does not seem to have control over the information they have found. The user's own organization of the information is important for them so it is associated and categorized in a manner that is easy for them to recall and then reuse. When the user drifts away from the local network is their access to the information lost?

This project does seem to get an incredible amount of pervasive computing right. It would be great to work in an environment that was Project Oxygen enabled.



January 23, 2004

Keeping the Found Things Found

This weeks New York Times Circuits article: Now Where Was I? New Ways to Revisit Web Sites, which covers the Keep the Found Things Found research project at University of Washington. The program is summarized:

The classic problem of information retrieval, simply put, is to help people find the relatively small number of things they are looking for (books, articles, web pages, CDs, etc.) from a very large set of possibilities. This classic problem has been studied in many variations and has been addressed through a rich diversity of information retrieval tools and techniques.

This topic is at the heart of the Personal Information Cloud. How does a person keep the information they found attracted to themselves once they found that information. Keeping the found information at hand to use when the case to use the information arises is a regular struggle. The Personal Information Cloud is the rough cloud of information that follows the user. Users have spent much time and effort to draw information they desire close to themselves (Model of Attraction). Once they have the information, is the information in a format that is easy for the user or consumer of the information to use or even reuse.



December 8, 2003

Media Ecology Conference

I am very intrigued with the The Fifth Annual Convention of the Media Ecology Association. Media Ecology piques my attention as I really enjoy researching how people consume and reuse information. The media ecology niche looks at how media is consumed and the information is used. Focussing on the vehicle for information transfer is at the core of information architecture and user-centered design.

One of my large nits is information presented and structured in a manner so that it is not reusable. Ideas should be shared and built upon, which is what communication is about. The exchange of ideas is very important to moving forward and making better decisions about our lives and the future of the elements that surround us.

One of my favorite things in the model of attraction is the personal information cloud, which is where and how a user stores information they find helpful or perceive to be helpful and want to keep with themselves. Information portability is key to expanding one's knowledge with the information. Information portability is only viable if the information is in a reusable format. For example, can one copy the information and store it in a notepad or put it in a calendar? If the digital information regards a date is the information in a vCal or iCal format so that the user can easily drop it into their favorite calendar application, which synchs with their PDA or mobile phone?



November 14, 2003

NBA does Moneyball

Fans of Moneyball will like the Washington Post story on the NBA wiz kid executive. The focus of the article is the San Antonio Spur's Sam Presti, age 27, who is applying MBA tactics to the NBA. Yes, quantitative analysis to mitigate risk and control cost is behind the NBA version of Moneyball, just as it is in Major League Baseball.



November 1, 2003

iPIM and Chandler have a chair at the Personal Info Cloud

There are two articles that are direct hits on managing information for the individual and allowing the individual to use the information when they needed it and share it as needed. Yes, this is in line with the Personal Information Cloud.

The first article, The inter-personal information manager (iPim) by Mark Sigal about the problem with users finding information and how the can or should be able to then manage that information. There are many problems with applications (as well as the information format itself) that inhibit users reuse of information. In the comments of the article there is a link to products that are moving forward with information clients, which also fit into the Personal Information Cloud or iPIM concept. (The Personal Information Cloud tools should be easily portable or mobile device enabled or have the ability to be retrieved from anywhere sent to any device.

The second article is from the MIT Technology Review (registration required) titled Trash Your Desktop about Mitch Kapor (of founding Lotus Development fame) and his Open Source project to build Chandler. Chandler is not only a personal information manager (PIM), but the tool is a general information manager that is contextually aware. The article not only focusses on Mitch and the product (due late 2004), but the open and honest development practices of those that are building Chandler at the Open Source Application Foundation for Windows, Mac, Linux, etc. distribution.



October 25, 2003

Information structure important for information reuse

John Udell's discussion of Apple's Knowledge Navigator is a wonderful overview of a Personal Information Cloud. If the tools was more mobile or was shown synching with a similar mobile device to have the "knowledge" with the user at all time it is would be a perfect representation.

Information in a Personal Information Cloud is not only what the user wants to have stored for retrieval when it is needed (role-based information and contextual) but portable and always accessible. Having tools that allow the user to capture, categorize, and have attracted to the user so it is always with them is only one part of the equation. The other component is having information that is capable of being captured and reused. Standards structures for information, like (X)HTML and XML are the beginnings of reusable information. These structures must be open to ensure ease of access and reuse in proper context. Information stored in graphics, proprietary software, and proprietary file formats greatly hinders the initial usefulness of the information as it can be in accessible, but it even more greatly hinders the information's reuse.

These principle are not only part of the Personal Information Cloud along with the Model of Attraction, but also contextual design, information architecture, information design, and application development.



October 2, 2003

Death of E-mail

Ray Ozzie discusses the death of e-mail as a work process tool. Of course Ray has an interest in this as his Groove application provides encrypted shared workspaces for workflow and sharing. If you rely on e-mail for document sharing or an Intranet, Groove is a large step above and beyond these technologies. E-mail was not designed, many many years ago, for the type of tasks and volumes that are required of it today. As every work environment struggles with privacy and security most e-mail solutions do not provide a sufficient level of support, particularly with e-mail storage limitations.

E-mail also does not often provide portability and tracking across various work environments. Groove however does do this. I was testing and using Groove in a beta mode and the free version a year or two ago. Groove had these capabilities then.

Yes, secure e-mail is available on many e-mail platforms, but the portability and retention of state of work does not work as easily on other applications. The one downside of Groove for me is it does not yet have an OS X version,



December 3, 2002

Lou on Users Information Needs

Lou provides information on Information Needs Analysis, which is more accurately "User Information Needs Analysis". I noted this semantic problem on Lou's site, but other than that is it is a great viewpoint on discoving the mindset of the user's approach to a site based on the perception of information need. It is easy to surmise the power of vocabulary and taxonomy based on these overviews. Thanks Lou!!


November 10, 2002


August 18, 2002

Hierarchy of Information Needs

Lou discusses the relationship between information architecture and technology, which sparked the following brain dump on my part:

This subject of information and technology has been of interest with me for quite sometime. The term "IT" has been vastly dominated by the technology portion of the term. Oddly, in organizations that have Chief Information Officers (CIOs) and with out Chief Technology Officers (CTOs) the CIOs role is largely focused on technology to serve the information (this is fine), but the stress has been technological solutions. As nearly all of us in the IT field know, the technical solutions are far from perfect (I know nothing is life is perfect) and many times require reworking business processes to take advantage of the technologies best traits. This is much akin to Keith's point about technology companies selling products and not whole solutions.

In my work I came to it from the information and communication side many years ago and along with it I married the technology side, as it was a wonderful pairing with great promise. Over the years I have heard more than anybody's fair share of, "we don't have to worry about knowing the information, we can code around it". This is the point, I learned when you pull in the reins on the technical team. This is what drew me deeper into the realm of the technical side.

If we look at information from the communication viewpoint and what role the information will play as it transfers information to humans and to other machines for use and also reuse. We have to understand the information as its basic levels, similar to Maslow's "Hierarchy of Needs". What are the human elements thatare intended, i.e. what purpose does the information serve? What properties does the information need in order to transmit this information for best use? If the information is corporate sales trends and assessing and tacking variables that impact these trends, then we have to identify the human audiences that will be using this information. The basic level of "Information Need" is do we have the proper data or information to be able to create this type of report. Do we have the information types to provide usable information for the various audiences and do we understand the vocabulary of these audiences (vocabulary in this sense can be textual and visual as some audiences may best understand the information in charts and graphs, while others will best understand textual quantitative indicators). Do we have the basics to begin building this content, which will be tied to a technological question as to how the data and information is captured and stored? Once we can answer yes to these information, human, and technical questions we can move up the "Information Needs” hierarchy. It is also at this point that we know we can publish some information to have some folks make use of it, but we know the use of the information at this point will be far from optimal and the information may not be used in its proper method.

The next level would be questions of information use. We have established we have the data and content to build the information, but how will the information be used and who/what will be using the information. These questions will help shape the information structures and the medium(s) used to convey the information. The information may require different vocabularies that need to be established or used so the different audiences can best understand and make use of the information. What is the environment that the information will be used in and in what context? When these answers are established, only then can the technology to be used for the varying mediums be established. This level gives a great level certainty that the information and its use will be effective.

Far too often the technology is chosen with out asking these questions and the medium is used is driven by the technologies limitations, which limits the information's use and efficiency. Many organizations found that their reliance on storing all information in Adobe Acrobat did not fit their efficient information needs. Acrobat works best for replicating print versions of information and has other properties that work passably, like searching the text, providing information that is accessible to those that are handicapped, quickly accessing sections of that information over a network connection, etc. Many corporations found it was best or even desired to not store their information in Acrobat, but to offer the information in Acrobat as an output of another information storage methods that provided far greater information use and reuse (this does not apply to every organization as their are some organizations that make proper and efficient use of Acrobat and it serves that organization perfectly). These organizations came to the conclusion that the information was the primary importance and the information and its use should drive the technology.

The next step is to determine how the information can be optimized to take advantage of the mediums being used. This will allow the information to have the most impact. As the medium and technologies have been chosen to best present the information, at this point there are steps that can be taken to improve the marriage between the medium and the information. For example, we know that one of the mediums for the information will be Web pages; the information will need to be structured in a manner that takes advantage of the possibilities with that medium. The Web browser gives us the ability to present textual information and charts together, while providing relatively easy access to more detailed information and/or an interactive media presentation that permits the user to see the charts change over time based on the selection of these different variables (done with Flash, DHTML, etc.). Similar information could be offered in a PDF of the printed report that would print on 8.5 by 11 inch paper and one for A4 paper (the international standard paper size).

The last phase it validating and testing the information dissemination. We continually need to test to ensure we have identified all the audiences that are using the information, we are capturing all the data and information is required and makes sense to have for the information's use, we are capturing and storing the information in a means that is efficient for our needs to use the information, we are providing the audiences the information in a means that is most usable and efficient for them, and the information is being found and used.

This Information Needs hierarchy allows the marriage of technology to information where and when it makes sense. This Information Needs seems to be the basis for the user centered design, information architecture, knowledge management, experience design, etc. There is an understanding of the balance that is required between the creators of the information; the information itself; the technology to capture, store, process, and present the information; and the users of the information.

In the past few years the technology and not the information nor the user of the information were the focal points. Money has been spent on technologies that have failed the purchasers and the technology and the whole of the information technology industry gets blamed. There is a great need for people that are willing to use their minds to create the foundation for information, its use, and the technologies that can help make this more efficient. The balance and the steps in the proper order must be there to give information and technology a chance.



July 21, 2002

Ontologies come of age

Ontologies Come of Age by Deborah McGuinness is a read worth a little more time than I had this weekend. [hat tip Michael at iaslash and Victor]


Ontologies come of age

Ontologies Come of Age by Deborah McGuinness is a read worth a little more time than I had this weekend. [hat tip Michael at iaslash and Victor]


July 14, 2002

CM and KM Blog

A new (to me) blog on content and knowledge management can be found at Column Two compiled by James Robertson.


June 25, 2002

placeless documents

Xerox parc offers placeless documents. This approach classifies documents by the documents properties and not the location where the document is stored.


February 22, 2002

Peter discusses Social Network Analysis and includes a bevy of links to great resources. This is a great way to learn the interaction of people and the movement and sharing of information.


February 3, 2002

Six Degrees software sounds like it may actually aid with knowledge management. The toughest part of knowledge management is getting the information and data into the KM system. This software's approach provides a cure to that at the desktop, where data and information are turned into digital knowledge. Joel has an overview of Six Degrees on his site.


February 2, 2002

Last Days of the Corporate Technophobe the NY Times headline reads. This article on how business is driven by information and the organization of information is paramount. The business world, or now those that did not "get it" before, is a knowledge-sharing and information processing realm. Those with out the ability are lost, or as this article states:

Not being able to use a computer in the year 2002 is like not being able to read in the 1950's.

This is important for us that create applications, Web sites, and other technologies. We have an important job in assisting the ease of information use and the process that helps this information become knowledge. Digging through the heaps of data can be eased so that the user can find the information that is important for their purposes. A large part of this job is creating an environment that will make for the ease of information use and mining the desired bits and bytes. A centralized or a minimum interconnected system of data stores that have the ability to keep information current across resources. Finding the snippets of information is often daunting in a large database centered system, but even worse in environments that have stores of segregated documents and data files (like MS Access). Information Architecture is vital to this effort assisting in helping create a navigatible structure of information. Looking at Google and its great improvements in vast information searching is the right direction also.



November 5, 2001

I continually turned down my free offers to receive the Darwin magazine, but this article on failure to communicate, about computers communicating to replace our rote tasks. This article focuses on Defense Advanced Research Projects Agency (DARPA), which was the sponsor for the advent of the Internet; MIT's Project Oxygen; and the University of Washington's Portolano Project.


November 1, 2001

Peter Morville is writing on his new site, Semantic Studios LLC. It is good to have both of the polar bear guys back and accessible again.

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