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IA Summit in Austin

Late last night I got back from the IA Summit in Austin. The Summit was great as it sparked a few ideas, I learned new things, I got to see friends of like minds, and learned the world is still alright. The Summit Blog offers a good snapshot of the Summit. I could not have enjoyed the Summit without James' iCal of the Summit as I was able to drop it into my Personal InfoCloud and truly get what I wanted out of the Summit.

The sessions were very good this year, there was always something I wanted to attend (on a few occasions there was more than one session I really wanted to attend). I really enjoyed Jesse's James Garrett'sBrand-driven IA session which was entertaining and insightful. Victor Lombardi's Incorporating Research on Navigation into a Design Method really gave me a strong insight into some of the current research, particularly a summary of Andrew Dillion's Shape of Information, that helped flesh out some of my own ideas. The UT Austin student's presentation on Extreme IA, using Extreme Programming methodologies for IA research and tasks. Tony Byrne's Critical Review of Enterprise CMS was extremely valuable for myself as it made the current CMS marketplace more coherent for me (I went to an all day session on CSM on Friday that was largely an echo of much of my CMS experience and provided a few good insights that I did not have in my tool belt, which did not strike as large of a chord as the Critical Review).

I need a little time and sleep to digest the conference some more.

Travelling

I knew the Summit would be jam packed into nearly all my waking hours so I was looking forward to the travel time to write and reflect. My trek to Austin was an educational experience as I had purchased US Air tickets off Travelocity for the round trip. My ticketing info said US Air flights with partners United and CanadaAir. On Thursday evening I stood in a non-moving line at the airport for 45 minutes only to jump the line to ask about my flight. The agent said, "We no longer run the flights to Chicago, you are now on a flight run completely by United". I went to United to find out I was very late (30 minutes before the flight and trying to point to the long line at US Air and trying to eek out the words 45 minutes). It was a fast trek behind the counter agent as she rushed me to the short security line with my carry-on and my check-in bag as I did not have time to check my bag and I was short on time to get to the last gate out on the airports tendril. That morning I moved my small pocket knives to my check-in luggage so I would have the ever resourceful and needed tools in Austin. I was stuck in Security as they dug out the offending .75 inch pen Swiss Army knife and the regular sized one then rescanned my bag.

By the time I got to the gate the doors to the flight had shut (10 minutes before the flight). I was on to the adventure of finding a flight or series of flights to Austin assisted by the helpful gate agent. He tried 9 different combinations as he muttered about the snow in Atlanta and the Carolinas. Finally he said he was going to make a last ditch effort with Continental. I followed him to the gate to Houston and was able to get a seat to Houston and a connection to Austin on the last flight to Austin. Then a snag. The flight was leaving in three minutes, but my ticket was a US Air ticket for a United flight and needed to be converted by US Air to United so they could in-turn transfer it to Continental. The helpful gate agent said he would go back out to the lobby and exchange the ticket and he took off jogging. Five minutes later he returned with my exchanged tickets and they reopened the gate doors and the very helpful Continental gate agent carted my luggage down the gateway, but with out the wheelie extending handle out so he looked like a hunchback galloping after me). I finally sat in my seat and was quite numb from the experience). I was able to relax a little and write a little on the flight and on my 2 hour plus layover in Houston, but only about a third of what I had hoped to get done.

For the return flights I decided to leave even earlier for the Airport. It was a good thing I did so as I went looking for US Air and CanadaAir (regional) for my flight back as that is what the ticketing said, with both flights co-branded with United. The Austin airport does not have a presence for US Air nor CanadaAir. I thought I was in for another great adventure. This time I tried United first (no other closely related options). I handed the ticketing agent my ID and she handed me my United tickets, but my flight was delayed with "wheels up" at 5:40 and boarding at 6:00pm. This was as confusing as the rest of the trip for me so I just went with it. It turns out I was on a small regional jet that did not have enough room to write on the laptop, but I did have a great seatmate that had also been to the conference and we had a very good chat. The flight from Chicago home was the usual tight forward accommodation that does not permit opening a laptop. But, I did get home after 1am this morning.

NY Times Does Austin Texas Style

Those going to Austin this upcoming weekend for the IA Summit or a few weeks for SXSW should read the NY Times What's Doing Austin travel review or one of the other Times Austin travel reviews. Unfortunately for me my trip is going to be jam packed with IA conference and I and cursed not to be able to make it to SXSW Interactive.

New Content Area at Off the Top

There have been a few additions to Off the Top this weekend. The most noticeable is the Quick Links in the side bar. The Quick Links are just links to check out and will be posted when I either have nothing to say about them or I do not have time to post much else. The links have categories associated with them and may be pulled into a global category page at some point in the not too distant future. I have built the whole of my admin tools so that they are quite usable from a mobile device.

The other addition is just one for me, a comment tracking tool. This may get further expanded into a tool you can see and use, but for now I just needed a way to aggregate all the comments into one interface.

There are a couple other large modifications coming in the near future. I have set and tweaked the databases, now it is just getting the time to code and test.

There are times when I think I am going to move the site to Movable Type or some other tool, but I have fun building and tweaking my own tool. I get to see the tools built and integrated how I can best use them. I do have a few side endeavors that use TypePad as they are somewhat separate from the things done here and the limitations (although few) still bug me.

Keeping the Found Things Found

This weeks New York Times Circuits article: Now Where Was I? New Ways to Revisit Web Sites, which covers the Keep the Found Things Found research project at University of Washington. The program is summarized:

The classic problem of information retrieval, simply put, is to help people find the relatively small number of things they are looking for (books, articles, web pages, CDs, etc.) from a very large set of possibilities. This classic problem has been studied in many variations and has been addressed through a rich diversity of information retrieval tools and techniques.

This topic is at the heart of the Personal Information Cloud. How does a person keep the information they found attracted to themselves once they found that information. Keeping the found information at hand to use when the case to use the information arises is a regular struggle. The Personal Information Cloud is the rough cloud of information that follows the user. Users have spent much time and effort to draw information they desire close to themselves (Model of Attraction). Once they have the information, is the information in a format that is easy for the user or consumer of the information to use or even reuse.

Doing Paper Prototyping

Matt asks for examples of people doing paper prototyping and he receives. This brief post with a few comments provides a great overview of this successful method of design and user testing.

Victor Summarizes Recognizing Digital Genre

Victor provides an overview of Recognizing Digital Genre, which is very similar to Andrew Dillon's Shape of Information. The quotes and insights of Recognizing are quite interesting to me. When you perform a lot of user testing this becomes apparent as you watch users place their mouse where they expect information as they try to perform tasks. I am thankful for the link to research.

Ontology Primer

What is an Ontology and Why We Need It is an essential overview to ontologies.

InfoDesign is Now InformationDesign

Bogieland's InfoDesign has redesigned, restructured and moved to InformationDesign. The new site still has the great daily content and gems, but now includes sections for events, people, and others that have been part of the site, but not as easy to find. I also like the new XML feed, which will make seeing the updates more easily.

The new structure and design may make this site more than just my must read every morning before work, but also a resource to come return to regularly when I have more time. Peter and conspirators have done a great job with the new site.

Jakob posts Top 10 Mistakes

Jakob publishes the Top Ten Web Design Mistakes of 2003.

Headers for everybody

I am trying out visual enhancements on the Off the Top weblog display. I have added the header titles for each of the entries, which I have wanted to do for a long time. This should make the page easier to scan for information.

I have used the dark blue color for the type and given it shading in the CSS to offset the header from the date. Once the headers were added the dates were lost on the page, so I have given the pale orange background color to break up the page a little more. The pale orange background also seems to help the reader scan the page more easily.

Depending on feedback I may keep this and add it to the other multiple entry pages in Off the Top.

You got IA in my CMS

AIfIA announces a relationship with CMS Watch. For those that have been through a few CMS implementations and/or are IAs the "you got IA in my CMS" moment is long past over due.

Congratulations!!

Widgetopia

I stumbled across Widgetopia, a collection of Web widgets corralled by Christina.

Keep It Short - Users Do Not Want to Read

I was excited this past week, as I got to go to the National Cancer Institute's (NCI) Usability Lab to participate in testing one of my client's sites. NCI is also behind Usability.Gov. We have been working with Ginny Redish and I have learned a lot. I found this past week to be a blast, well the parts at the Lab were a blast.

This week was the first time I have been able to be involved with usability tests in a lab. Up until now I have always done them at a user's desk, at a conference, or some other guerilla method. The scenarios, note taking, and interaction were similar, but the lab really seemed to evoke more open responses.

In the past I had found most users do not read much while they are seeking information, but once they find the information they will spend more time reading on the screen, print it, or save it out. A couple years ago when I was testing often I kept finding that we constantly needed to trim content and restructure the content for easier browsing or scanning.

This past week I was floored at how little users actually read now. The habits of skimming and browsing have become stronger skills and ones that the users strongly prefer to reading long text. The user wants their information now and many users would grown and bemoan even the sight of what appeared to be long text.

Another redesign I am working on has text that has been too long and too dense and I have been digging for research to help support the shortening of the text. I asked Ginny about the shortening of text and looking for research. Ginny pointed to her own handout on writing for the Web Writing for the Web (PDF document - 500kb). There is an accompanying biography for this handout and many other wonderful handouts on Redish & Associates, Inc. handouts page.

In looking into the shortening of text on browsing pages (as opposed to end page) I looked at Jakob Nielsen's Homepage Usability: 50 Websites Deconstructed for a reference I did find that nearly all the sites in his book had greatly shortened their browsing text on their pages. Amazon had decreased their text to a very minimal amount surrounding the links, but once you get to the actual product page the volume of information grows, but it the information is still well chunked and is easy to scan and find the bits that are of most importance to the user. The news sites offer a great guide to this skill also, BBC News and CNN are very good examples. The breadth of information on these last two sites and the ease to get to top news is fantastic, particularly at the BBC site, which is a favorite site to glean ideas.

Sir Clarke Portends Humans will Survive the Deluge of Information

I had read the Arthur C Clarke Humanity will survive information deluge interview from OneWorld South Asia. I had pulled the print version of this article into AvantGo and read it on the train commute.

The article had some great insights into the flood of information. He pointed out that over time we have adapted our ways to cope and manage information. When the printing press was developed people wondered how they would ever keep up with everything and how they would ever read 1,000 books. Most opted not to read everything and became selective. The selection of reading benefitted the whole.

The interview does a wonderful job of highlighting responsibility and the challenges ahead. We have access to an extreme breadth of information and we must find ways to expand the access and accessibility to that information to all that are willing. Sir Clarke points out that not all technology is helpful and neither is there a technological solution for every problem, in fact technology can impinge progress.

I encourage you to read the article itself and get inspired.

Media Ecology Conference

I am very intrigued with the The Fifth Annual Convention of the Media Ecology Association. Media Ecology piques my attention as I really enjoy researching how people consume and reuse information. The media ecology niche looks at how media is consumed and the information is used. Focussing on the vehicle for information transfer is at the core of information architecture and user-centered design.

One of my large nits is information presented and structured in a manner so that it is not reusable. Ideas should be shared and built upon, which is what communication is about. The exchange of ideas is very important to moving forward and making better decisions about our lives and the future of the elements that surround us.

One of my favorite things in the model of attraction is the personal information cloud, which is where and how a user stores information they find helpful or perceive to be helpful and want to keep with themselves. Information portability is key to expanding one's knowledge with the information. Information portability is only viable if the information is in a reusable format. For example, can one copy the information and store it in a notepad or put it in a calendar? If the digital information regards a date is the information in a vCal or iCal format so that the user can easily drop it into their favorite calendar application, which synchs with their PDA or mobile phone?