vanderwal.net

Sports venues go high tech for added experience

There are two recent articles about how technology is changing the experience at sporting events. Chris Monicatti adds flavor and details to St. Paul Hockey and Safeco Field swimming with data and replays at will. These technological advances are now in the luxury boxes, but the ability to add to the experience for the fan the the nosebleeds, should not be that far behind. Although the venue modifications in St. Paul can enhance any event, including concerts by changing the content of the images on the walls and the content available in the devices, which is a little bit more of a challenge for those in the cheap seats.

Currently, for the rest of us, the best it gets is box scores and news on handhelds while we are at games. Sports are data and information treasure troves for those of us that love delving into the info. Digging in the box scores and stats are how many learned to love math and statistics. Having updated info at the tips of your fingers at games would be incredible. The SF Giants had (and may still have) in 2001 a beaming portal to beam updated game day info to those with Palm OS devices so to keep score and keep up on the stats of each player. It was a nice treat. What is being touted is so much more.

Take me out to the ballgame.

League of Extrodanary Gentlemen only from download

Apple purportedly gets the League of Extraordinary Gentlemen soundtrack for the Apple Music Store. Oddly it seems there is no physical CD rights for distribution in the U.S. To me this seems like a good step forward, it would be a great step forward if there was also a true CD quality version available for download rather than a lossy compression of the music for download. Don't get me wrong I enjoy the size and comparative sound of the Apple MP4 format, but I prefer even much less compression, particularly with music from a symphony.

UPS gets worse

The UPS snafu gets better. Today I tried following up with UPS, twice. I called during lunch to check where UPS though my package was. When they said it was put on a truck in Texas to be shipped to me I complained. They said it was a ground package so it had to be shipped ground and maybe it really was not in Texas. I asked how it would not be in Texas if it scanned three times in Texas (once in Fort Worth, and twice in Mesquite). I asked to speak to the supervisor, but after a wait I got the same person back who said it seemed the package would be out for delivery that afternoon. (It was not and that was the second time I had been lied to by UPS representatives in this mess.) The person asked if I could give my zip code to get a better time estimate. The person appologized as they had to "say the numbers outloud as they typed because the numbers get confused from their brain to their fingers".

I got home after the promissed delivery time this evening and their was no package. I called customer service again. To check on the package (the UPS tracking system on-line provides the exact same information customer service gives you) I called "customer service" again. This time they confirmed that the package was actually in Texas and was put on a truck to get to Maryland. This would take six days to get to me as that was the shipping time from Texas to Maryland for a ground package. I asked if the package could travel the 1300 miles in 13 hours like it had on June 4th. Customer Service said that was not possible for a ground package. I was told repeatedly that six days is the travel time for a package going from Texas to Maryland. When I pointed out the package was in Maryland two days ago and less than 25 miles from the delivery point, the customer service person returned to their script and said the package must have been rerouted because of bad weather or an act of God. I wanted to know what bad weather would cause the package to go from 25 miles from deliver to 1300 miles from delivery and an act of God would have been reported in the paper. At no point did UPS take any responsibility for the package getting mis-routed. I did get told a few times UPS only has the information in their database and they do not know where the package actually is and do not have control over where the package goes. I was told that UPS customer service can not identify a misrouted package only the computer system can identify a misrouted package and the computer did not see anything wrong with the package going to Texas after being 25 miles from the delivery site on the promissed delivery date. I asked the person on the other end of the phone if she saw a problem with a package being 1300 miles after it had been 25 miles from delivery to her. She started reading from the script. I asked her to stop reading the script and asked if calling customer service could correct the missrouted package. She said no customer service could not do that as their system did not show a problem. I pointed out that I was a customer with a problem with UPS service and wanted assistance. The script reading ensued again. I asked her to stop again. She did, I asked if it was customer service that I called as I was not getting any help and I was a customer with a problem. There was a very long silence. She said yes it was customer service very quitely and she appologized that she could not help me. That was a first for UPS, an appology. I asked who I at UPS could help, she said their was no over riding their system and there was nobody in the company that could do anything to help.

Nobody at UPS that I have talked to seems to think there is any problem with a package being very close to the delivery point then 1300 miles away on the delivery day. Very odd and a very sad state for what was a decent company.

Views of the future of software

Every now and then I run across something that really gets me thinking and twisting every way I look at the idea. Dave Winer's Who will pay for software, Pt. I and who will pay, Pt. II along with Tim Bray's Business Ignorance and Try then Buy. These four articles look at the state of the software industry. The consensus, go figure, is not too bright unless one is Microsoft.

As Joshua noted the other day I tend to view Microsoft's products dimmly. This is partly because the Microsoft products are rarely the best in their field, and they rarely have ever been the best. Marketing is Microsoft's strength and they have made a bundle and gained prominance not out of having the best product, but through their business skills.

A few years ago I started on a project that put me back in the UNIX environment, which I dreaded at first as much of my work for the two previous years had been on Windows based systems. I relearned to love UNIX and Linux as my develoment skilss had grown greatly. I found UNIX and Linux gave the developer and SysAdmin far better control and I could control security problems far better than I ever could in the Windows world. I left the UNIX-based project to head back into a Windows world about two or three years ago. In doing so I really wanted to have a UNIX based machine to keep up my skills, I was also in need of a laptop as my old laptop was tied to my project.

I made a decision to buy a Mac TiBook and run Mac OS X. This gave me the laptop, the UNIX underpinnings, and a solid interface. I had not used a Mac since 1990 for work after using friends Macs and loving them. I used Mac's as test environments over the past few years, but the instability of the pre-OS X operating systems and the vast difference in interfaces from Windows and no command line kept me away. From the first month I had my Mac I was in love with it, well it was a frustrating love in the way that you find that perfect mate and they just don't suck and never seem to iritate you. I hated to say the Mac was a computer as it did not cause headaches and did not cause problems. Everything I needed to do for side-projects and even work for a Windows environment was dirt simple and just worked.

This love of simplicity and an aim for perfection at Apple has a new mark for me to evaluate everything that Microsoft does. Granted the Windows software on Mac seems to be far better than the Windows OS versions, sometimes seeming to be an order of magnitude better. The Mac OS X seems to offer a very rare balance, in its simiplicity, beauty, ease of use, and control. While not all of Apple's applications are perfect, they are far better than many other offerings out there.

Apple has a flirting love affair with Open Source applications and has been making it very easy to add Linux-based apps and have them take advantage of the OS X interface, with its X11 (still in beta and it just rocks).

After reading the four articles above I have been somewhat worried that the attempts at great software that bubble up may have a tough road ahead, which is a true shame. A behemoth company that creates mediocre software (MS) may be ruining the opportunities for great software to exist, unless we can find solid methods for funding these great things. Mediocre software leads me to fits of swearing and having another human generation on its way into our home in the next few months I do not want these fits of swearing or the limited view of the world that is nothing like those of us that dream of a better world with computing want to see. I want my child to know that they can have beauty, control, and perfectly built software and operating systems that will help them through life and not provide a means of frustration.

Mac trains its user

A while back I turned on speech feature in OS X. I only have it speak system and application alert to me. I have chosen Victoria (the Uli's talking moose has always been a similar voice for me). A few weeks ago, when Joy was away the TiBook lid became ajar during the night waking the TiBook. It was not much longer before the TiBook began speaking, as our house has all hardwood floors the voice carried. This startled me from my sleep and had me quite startled, then I realized what it was and went to soothe the Mac and put it back to sleep.

This last week a similar incident happened, but with Joy home and I asked Joy what she said. In the middle of the night, out of a dead sleep, Joy said "it was your computer talking" and went right back to sleep. I got up to check and put it back to sleep.

I guess this is our baby preparation application. Somehow I don't think that is the intended purpose, or even any demi-intent for use. I guess our Mac nows understands our lives better than we thought and "just works".

Apple changes music buying and bring reality to the industry

Michael Sippy expounds on Apple iTunes 4 and music store, which sounds much like my life, but I do still buy CDs (but only if they are less than $15). I have found virtually nothing coming out of the major record labels for the last 5 years that was worth buying. I can find five to 10 discs each year I am interested in buying, but very little of it is the interchangable Brittney's or the 400 Machbox 20 Wannabee's. The major labels over produce garbage by the truckful and wonder why they can't sell music. Things get so bad for the industry they hire a mindless shill to point fingers at pirates. Ever look at what many of these folks have downloaded? Much of it is not forsale in the local record store. Now with Apple it looks like there is no need for the major labels if Apple starts picking up indi artists. It looks like somebody is finally smart enough to make money on in the music industry. Mabye the shrill shill will go away and take her lawsuits with her.

Great news for Anil as he joins Type Pad and Movable Type company

There was great news this week from Anil who has recently become a member of Six Apart, which was recently funded (yes, great products do still get funded and money is still around for great products). Six Apart are the makers of Movable Type, and just introduced, Type Pad. This was the best string of news I have heard in a long time.

Wireless Network Drive

Seemingly cool technology from Martian Technology, a wireless network drive with 120GB of storage and USB printer sharing.

Now less competion in the tech marketplace

Wall Street Journal reporting Cisco is buying Linksys. In all I think this is a good idea as I like Cisco products and they care about their products. On the other hand the lack of competition in the technical sectors can not be good in the long run. We need options, much like when I got fed up with Windows and switched to Apple (actually Apple provided a better solution and I switched last January and found a much easier and reliable way to do computing, which caused me to question why we put up with inferior products from Microsoft). In the U.S. we were educated to believe competition was good and the evil empire to the East did not allow competition. Now the U.S. government seems complacent to allow, and even encourages (at the FCC) the removal of competion. The lack of competion was un-American. Where is the U.S. now if we are removing competition from the marketplace?

Goodbye glasshaus and Wrox

Owen broke the news today that glasshaus books is gone. So is its parent company Wrox books and all the other imprints from this publisher. Matt has very kind words to say about glasshaus and I will concur that they were wonderful to review books for. I looked in to my work bag and found two of my five reference books that travel from home and work are glasshaus (Cascading Style Sheets: Separating Content from Presentation which is a great book to get to understand CSS1, CSS2, and the box model, and Constructing Accessible Web Sites a great reference book on accessibility). I have a few others that I get great use from also, including Usability: The Site Speaks for Itself as an overal inspiration book for redesigns and understanding the use of various pages.

A few years ago I was picking up Wrox books left and right. I have a few ASP, PHP, UML, and XML books (some that have migrated to boxes in the basement as I do not use or prefer that language at the moment. On the whole Wrox and glasshaus had great authors that really communicate well and create books that are very useful as resources and good reads.

Centrino poor WiFi functionality says Mosberg

WSJ's Walt Mossberg offers his insite on Pentium M and Centrino. The Centrino portion of the Intel solution seems to be a sham marketing ploy. If device makers use a real WiFi card with full capabilities the device makers can not use the Centrino or Pentium M monikers that are tied to all the hype.

Europeans recycle satellites

Europeans are known to be recyclers. Now it is satellites that Europe is thinking of recycling. The Beeb reports The European Space Agency can reuse satelites for digital radio. The mobile digital services like OnStar and digital radio can be performed by older satellites. This is much less expensive than floating new birds.

Gender and using technical instruction

In First Monday A Gendered World: Students and Instructional Technologies by Indhu Rajagopal with Nis Bojin offers a good insight into some gender differences in learning with technology. I want to come back and read this in full.

Dumbing down of computer and information design books

My trip to bookstores in Florida had me seeing what the person on the street sees as computer books, "Dummies" guides. There were eight shelves of Dummies computer books with a handful of Microsoft publisher books thrown in for color variation.

When I returned home I took a trip to Barnes and Noble and found the computer Web section filled with GUI tool books (Dreamweaver, FrontPage, GoLive, etc.) where there were shelves of HTML, DHTML, CSS, Perl, proper design (by Zeldman and Veen), or Information Architecture books. This trend worried me more than what I saw in Florida. The GUI books did not get into proper markup or understanding of information. The books were concerned with how to make better use of more bandwidth. Not one place in the many books I pulled off the shelf did I see any mention of the user or information use (let alone information reuse). The beauty of learning how to develop properly is knowing when the GUI tools are wrong, but better is knowing what is built properly will work well on broadband and on mobile devices. If the information is important and cared about it should be made available, accessible, and usable.

Emergance finally makes my reading list

My other reading on my quick trip to Spokane, Washington included Stephen Johnson's Emergence, which I am finally getting around to. It is a wonderful book that cuts across many fields of expertise and ties them together in a well thought through manner. Not much in the book is really new, but the connections of the cross-currents makes a fun read. It has sparked the Alan Turing interests in me again and has me looking for my Metamagical Themas by Douglas Hofstadter, which must still be in a box. Metamagical opened many of the doors Johnson opens in Emergence, but is a more approachable manner. I will hopefully finish Emergence on my next quick jaunt.