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Emerging Class Divide with Technology

Ben Hammersly does a wonderful job of highlighting the current state of The Emerging Two Cultures of the Internet and extends it in More on the Emerging Two Cultures. The two cultures are the geeks and real people. There are many tools and means to access digital information on the internet, but these are mostly available to the geeks that are early adopters or in some cases the adopters. Ease of use has not hit many of our friends and relatives.

Ben looks at the web as an place that again takes increasing knowledge and understanding of the arcane to get through the mire of spam, nefarious pop-ups, and viruses. There are some of us that understand how to go about doing this dance (or bought a Mac to make the whole thing easier) and do not find it difficult, but many would like to have the hours back to work on things more fun. The average person does not have the capabilities or time to stay on top of all these things. Ben's description of the Windows XP SP2 pitfall is right in line with the diverging communities. There is not a need for these, if things were done better in the first place.

Easing the Digital Realm

We have a system of tools that make information creation easy in digital formats. These tools may not be our best friend as of yet as many tools may be seemingly easy to use, but the tools are lacking when trying to easily develop information in an optimal format to ease the use of the information by the person consuming or interacting with that information. As people accessing information we find a lot of information, we may not always find the information we desire or need.

But, once we get the information and try to consume that information by copying parts into our reference notes for our work we run into difficulties. We also have problems storing the information so we can have it at the ready when we need it. It is very difficult, not impossible, to have information follow us in our Personal InfoCloud, which is our repository of information we want following us for our easy use and reuse.

Unfortunately those of us that can wrangle and have the time to wrangle with the tools to get them to easily, efficiently, and accurately perform in a manner that makes our lives easier are relatively few. There should not be two classes of people, things need to get better. The focus needs to get on the people using information and trying to reuse it.

Malcolm McCullough Lays a Great Foundation with Digital Ground

Today I finished reading the Malcolm McCullough book, Digital Ground. This was one of the most readable books on interaction design by way of examining the impact of pervasive computing on people and places. McCullough is an architect by training and does an excellent job using the architecture role in design and development of the end product.

The following quote in the preface frames the remainder of the book very well:

My claims about architecture are indirect because the design challenge of pervasive computing is more directly a question of interaction design. This growing field studies how people deal with technology - and how people deal with each other, through technology. As a consequence of pervasive computing, interaction design is poised to become one of the main liberal arts of the twenty-first century. I wrote this book because I ran into many people who believe that. If you share this belief, or if you just wonder what interaction design is in the first place, you may find some substance here in this book.

This book was not only interesting to me it was one of the best interaction books I have read. I personally found it better than the Cooper books, only for the reason McCullough gets into mobile and pervasive computing and how that changes interaction design. Including these current interaction modes the role of interaction design changes quite a bit from preparing an interface that is a transaction done solely on a desktop or laptop, to one that must encompass portability and remote usage and the various social implications. I have a lot of frustration with flash-based sites that are only designed for the desktop and are completely worthless on a handheld, which is often where the information is more helpful to me.

McCullough brings in "place" to help frame the differing uses for information and the interaction design that is needed. McCullough includes home and work as the usual first and second places, as well as the third place, which is the social environment. McCullough then brings in a fourth place, "Travel and Transit", which is where many Americans find themselves for an hour or so each day. How do people interact with news, advertisements, directions, entertainment, etc. in this place? How does interaction design change for this fourth place, as many digital information resources seem to think about this mode when designing their sites or applications.

Not only was the main content of Digital Ground informative and well though out, but the end notes are fantastic. The notes and annotations could be a stand alone work of their own, albeit slightly incongruous.

Push to Talk is Over Rated

Push-to-talk is just nuts, unless you are the network engineers, tech support, courier, or plumber it is a rude tool. There is little purpose for push-to-talk other than make grown men feel better because they never were allowed to have walkie talkies growing up. I love to pick them up and announce "clean-up on aisle 7".

Rael on Tech

Tech Review interviews Rael about rising tech trends and discusses alpha geeks. This interview touches on RSS, mobile devices, social networks, and much more.

Project Oxygen Still Alive

Project Oxygen has progressed quite well since we last looked in (Oxygen and Portolano - November 2001). Project Oxygen is a pervasive computing system that is enabled through handhelds. The system has the users information and media follow them on their network and uses hardware (video, speakers, computers, etc.) nearest the user to perform the needed or desired tasks. Project Oxygen also assists communication by setting the language of the voicemail to match the caller's known language. The site includes videos and many details.

Project Oxygen seems to rely on the local network's infrastructure rather than the person's own device. This creates a mix of Personal Info Cloud by using the personal device, but relies on the Local Info Cloud using the local network to extract information. The network also assists to find hardware and external media, but the user does not seem to have control over the information they have found. The user's own organization of the information is important for them so it is associated and categorized in a manner that is easy for them to recall and then reuse. When the user drifts away from the local network is their access to the information lost?

This project does seem to get an incredible amount of pervasive computing right. It would be great to work in an environment that was Project Oxygen enabled.

Portable Personal Information Repository

MIT's Technology Review discusses Randolph Wang's wireless PDA for personal information storage (registration for TR may be required). This brief description (I could find no longer nor explicit description at Wang's Princeton pages nor searching CiteSeer) is very interesting to me.

One PC at work, another at home, a laptop on the plane, and a personal digital assistant in the taxicab: keeping all that data current and accessible can be a major headache. Randolph Wang, a Princeton University computer scientist, hopes to relieve the pain with one mobile device. Designed to provide anytime, anywhere access to all your files, the device stores some data, but its main job is to wirelessly retrieve files from Internet-connected computers and deliver them to any computer you have access to. Wangís prototype is a PDA with both cellular and Wi-Fi connections, but the key is his software, which grabs and displays the most current data stored on multiple computers. Wang has tested his prototype with more than 40 university and home computers on and around the Princeton campus. He eventually wants to shrink the device down to the size of a wristwatch to make carrying it a snap.

This is really getting to a personal information cloud that follows the user. This really is getting to the ideal. Imagine having everything of interest always with you and always available to use. Wang's solution seems to solve one of the ultimate problems, synching. The synching portion of this seems to stem from PersonalRAID: Mobile Storage for Distributed and Disconnected Computers, which was presented at a USENIX conference. I really look forward to finding out more about this product.

Mixed Feelings about Apple Store in Bethesda Maryland

Mac Network News is reporting an Apple store coming to Bethesda, Maryland in Montgomery Mall.

I have very mixed feelings about the Apple store coming. While I trek to the Tysons and Clarendon stores in Northern Virginia and would love a store 5 to 10 minutes from my house, I still feel a very close tie to the local Apple resellers. I am a huge fan of the Absolute Mac store as they have an extremely knowledgeable staff, great customer service, and quick turn around times on perfectly done repairs and upgrades (I am willing to make the 20 minute trek to the store on Saturdays -- no late weeknight hours). (Absolute Mac has also been a fantastic resource to the local business community that understands Apple products let them get their job done and not have the computer get in the way.) I am also a customer of Mac Upgrades here in Bethesda and enjoy the ability to drop in on my way home from work or as a walk-in while doing other errands.

The local Apple resellers have provided expertise beyond what the Apple stores have provided and have better turn around on service times. The local stores are also very tied to the local community. The Absolute Mac store has been pushing to start a chapter of the local MUG, Washington Apple Pi, which would be a great meet-and-share for the Maryland Apple fans, while Mac Upgrades is a sponsor of Apple Pi.

All this said, I look forward to the Apple store coming to Montgomery Mall (my guess is it is going in where the Eddie Bauer store just vacated, which is near the official Palm kiosk). The Apple stores do a great job of introducing Apple products to the frustrated uninitiated PC consumers. The Apple stores are great venues to sit and watch new Apple users, be it iPod, iTunes, or Mac computers, come in and rave about their new found joy in digital consumer products and great computing products that actually let them do their job. I don't know how many times I hear customers stating they no longer battle their computer to do their work and are no longer wasting time or a lot of money on support for their PCs. These folks have been hardcore software programmers, business managers, store owners, students, designers, stay-at-home moms, etc. The love affair for Apple product grows from new seeds in Apple stores. The stores also provides hands-on experience to third-party consumer products and a broad array of software and add-ons.

While the Apple stores are great outreach and expansion devices for Apple and its great computing resources for consumers and enterprise buyers, the support and feeding on the Apple community has been performed by the local resellers and authorized repair shops. It would be great to have the Apple store offer repair and other services from Absolute Mac and Mac Upgrades, where applicable. Apple really needs to foster these relationships that have maintained and grown fans of great products for years.

Sir Clarke Portends Humans will Survive the Deluge of Information

I had read the Arthur C Clarke Humanity will survive information deluge interview from OneWorld South Asia. I had pulled the print version of this article into AvantGo and read it on the train commute.

The article had some great insights into the flood of information. He pointed out that over time we have adapted our ways to cope and manage information. When the printing press was developed people wondered how they would ever keep up with everything and how they would ever read 1,000 books. Most opted not to read everything and became selective. The selection of reading benefitted the whole.

The interview does a wonderful job of highlighting responsibility and the challenges ahead. We have access to an extreme breadth of information and we must find ways to expand the access and accessibility to that information to all that are willing. Sir Clarke points out that not all technology is helpful and neither is there a technological solution for every problem, in fact technology can impinge progress.

I encourage you to read the article itself and get inspired.

Jack into iPod

On the ride to work on the DC Metro today I read Feel Free to Jack Into My IPod from WiredNews and loved the story. Not so much for the sharing the actual iPod, but the later discussion of integrating Bluetooth and Rendezvous into the iPod. The "jacking" an iPod is a nice social idea, but the idea of being able to listen to another's playlist on the ride to work would be a great way to find new music, as radio sucks.

I would also love for an iPod to act as a source for my laptop or desktop machine. The technology of Bluetooth is relatively small and can fit in cell phones that are much smaller than an iPod. Rendezvous is a software application (if I have understood correctly). This combination should not be that difficult to produce.

This could lead to awkward moment where one person is following another person, not to cause harm but to listen into their iPod streaming. We could end up with random acts of Stream Stalking flooding the news.

Kim Polese Leaving Marimba

Kim Polese is leaving Marimba. In the heyday of Marimba (the days it was "pushing") Kim was the prime woman in Silicon Valley as she was in front of the game. It may be time for her to get back to that as an entrapreneur.

Geeks take charge

Steve Lohr, of the New York Times wrote As Silicon Valley Reboots, the Geeks Take Charge. This article hits the pre-tech boom development process and how things are again. The development of solid applications takes passion, intelligence, and personal energy. These things are needed as the road is tough, but worth it for the developers and for the users. Getting the geeks back in the driving seat helps greatly as the business and marketing folks that tried jumping in during the boom seemed to do far more harm than good with their buzzwords and greed, which pushed products to market long before they were ready.

The article highlights some great companies with great products that have survived and blossomed since the boom.

Information structure important for information reuse

John Udell's discussion of Apple's Knowledge Navigator is a wonderful overview of a Personal Information Cloud. If the tools was more mobile or was shown synching with a similar mobile device to have the "knowledge" with the user at all time it is would be a perfect representation.

Information in a Personal Information Cloud is not only what the user wants to have stored for retrieval when it is needed (role-based information and contextual) but portable and always accessible. Having tools that allow the user to capture, categorize, and have attracted to the user so it is always with them is only one part of the equation. The other component is having information that is capable of being captured and reused. Standards structures for information, like (X)HTML and XML are the beginnings of reusable information. These structures must be open to ensure ease of access and reuse in proper context. Information stored in graphics, proprietary software, and proprietary file formats greatly hinders the initial usefulness of the information as it can be in accessible, but it even more greatly hinders the information's reuse.

These principle are not only part of the Personal Information Cloud along with the Model of Attraction, but also contextual design, information architecture, information design, and application development.

Most disruptinve technology

In a discussion this weekend it was determined the most disruptive technology is having a kid. It is also the most wonderful experience.

Death of E-mail

Ray Ozzie discusses the death of e-mail as a work process tool. Of course Ray has an interest in this as his Groove application provides encrypted shared workspaces for workflow and sharing. If you rely on e-mail for document sharing or an Intranet, Groove is a large step above and beyond these technologies. E-mail was not designed, many many years ago, for the type of tasks and volumes that are required of it today. As every work environment struggles with privacy and security most e-mail solutions do not provide a sufficient level of support, particularly with e-mail storage limitations.

E-mail also does not often provide portability and tracking across various work environments. Groove however does do this. I was testing and using Groove in a beta mode and the free version a year or two ago. Groove had these capabilities then.

Yes, secure e-mail is available on many e-mail platforms, but the portability and retention of state of work does not work as easily on other applications. The one downside of Groove for me is it does not yet have an OS X version,

InfoWorld CTO sees it all in Mac

InfoWorld CTO switches to Mac OS X as he replaced his Linux server and two PCs. This was a three year old G4 box that made the other boxes obsolete.

I have had a the similar experience with one Apple Powerbook. My PC, which has been relegated to games and a Windows test platform, has been in the shop for over two weeks getting a proprietary power supply (PCs have been commoditized?). I have not missed it, actually it has been ready to be picked up for four days now, but I do not need it. I do want to burn some stuff off on to discs that is resident on its hard drives, but that is all it really means to me.