vanderwal.net

For Many AJAX is Not Degrading, But it Must

A little over two months ago Chad Dickerson posted one of the most insightful things on his site, Web 0.1 head-to-head: 37Signals' Backpackit vs. Gmail in Lynx. You are saying Lynx? Yes! The point is what 37Signals turns out degrades wonderfully and it is still usable. It could work on your mobile device or on a six year old low end computer in Eritrea in a coffee house or internet cafe (I have known two people who have just done that in the last year and found Gmail did not work nor did MSN, but Yahoo did beautifully).

Degrading is a Good Thing

Part of my problem with much of the push towards AJAX (it is a good, no great thing that XMLHTTPRequest is finally catching on). But, it must degrade well. It must still be accessible. It must be usable. If not, it is a cool useless piece of rubbish for some or many people. I have been living through this with airline sites (Continental), commerce sites (Amazon - now slightly improved), actually you name it and they adopted some where in this past year. In most cases it did not work in all browsers (many times only in my browser of last resort, which by that time I am completely peeved).

When Amazon had its wish list break on my mobile device (I (and I have found a relatively large amount of others this past couple years doing the same thing) use it to remember what books I want when I am in brick bookstores and I will check book prices as well as often add books to my wish list directly) I went nuts. The page had a ghastly sized JavaScript, which did some nice things on desktops and laptops but made the page far too large to download on a mobile device (well over 250 kb). In the past few weeks things seemed to have reversed themselves as the page degrades much better.

Is There Hope?

Chad's write-up was a nice place to start pointing, as well as pointing out the millions of dollars lost over the course of time (Continental admitted they had a problem and had waived the additional phone booking fee as well as said their calls were up considerably since the web redesign that broke things for many). Besides Chad and 37Signals I have found Donna Mauer's Designing usable rich internet applications as a starting point. I also finally picked up DOM Scripting: Web Design with JavaScript and the Document Object Model by Jeremy Keith, which focusses on getting JavaScript (and that means AJAX too) to degrade. It is a great book for designers, developers, and those managing these people.

I have an awful lot of hope, but it pains me as most of us learned these lessons five to seven years ago. Things are much better now with web standards in browsers, but one last hurdle is DOM standardization and that deeply impacts JavaScript/DOMScripting.

Two Wonderful Phone Service Calls - How Odd

This past week I had two wonderful experiences. The first was with Adobe customer service and sales support. I have been trying to do a "cross-platform upgrade" from my Windows Photoshop to the current Mac version. I have been trying this for a couple years. The phone services has been miserable and often would take over 45 minutes for them to pick up.

Not this week. The phone was picked up by customer service by Adobe in less than 3 minutes (I seriously thought I had dialed the wrong number). They fixed some problems with my account information, but I needed to talk to another department to get the upgrade I wanted completed. They transfered me to the sales group, which had all the information I had just changed and we started working through what I wanted (ultimately the Adobe CS Premium Suite). We found I could not directly do that going the cross-platform route, but I could upgrade to Photoshop CS and once that was installed and authenticated do the upgrade to the package I desired. All of this was less than the full price, not the optimal price I had been hoping trying to get.

What impressed me was the competence, speed, politeness and the working through their arcane rules to get me what I desired. In all I was done in 20 minutes.

The second also involved the phone and a voice automated solution. But after trying to exchange airline flight miles for a magazine subscription on the web, which seemed not work in any browser I had to verify my frequent flier number and extra authentication code. I first called the help number for the magazine people, which took me to a human, who seemed very confused with the information his computer was providing him (he had at least eight addresses and name variations for me (there was a more button to see the rest). He asked how I heard about the program and said I was on my preferred airline site and was linked to theirs to get magazines. That seemed confusing as he asked how long ago I got the software. A couple minutes later I could not give him answers that fit his check boxes and our conversation ended.

I then tried the airline's number to complete the magazine transaction if the web did not work or a person needed assistance. It was a voice interactive system (I loathe these). It asked some simple questions and I responded and it understood. It authenticated me very easily and quickly by me reading my needed information. I authenticated by telling it my address and it understood (this is a beautiful task given my street name and city). Next it started reading the magazine offerings and said I could interrupt and just tell it what I wanted. I interrupted (this never works with the local phone company for information) and it understood what I wanted. My transaction was complete and in under 5 minutes. I was completely impressed, which happens very rarely.

Mobile Search is Not Interested in Mobile

One of the things that has been bugging me for a while is mobile search. I mostly use Google mobile search on my mobiles for search. It is not the interface, but the results that get me.

Mobile search should return mobile site results. I gave Google a huge clue as to my usage, "I am on a mobile device", which they have yet to find as a helpful part of their algorithm. If I search for information I on my mobile I should be able to get the search results pointing to mobile ready content. If not by default, let me set this as a preference (not that I want to with Google as they have this wonderful way of poorly allowing me to manage my identity (there is no way to manage your own identity on Google).

I would love to have mobile search engine give me mobile sites. Why? Many sites have moved to flooding their pages with rich interfaces (AJAX and Flash) for no value added to the customer. This turns a 25kb or even a (formerly large page) 60kb into a 200kb or even a 450kb page. Much of this added interface is of little value other than it is cute or cool on a desktop, but on a mobile device it make the page and the information on it inaccessible.

Myself and many people I talk with who use mobile search often have not tucked the information we want into our bookmarks or sent it to ourselves for easy access. I know what site had the information I am seeking or what site I would like to have inform me while I have a little downtime away from home or the office.

BBC Knocks Audio Annotating Out of the Park

Tom Coates shows off the BBC's Annotatable Audio Project. Tom gave me a preview early on Saturday and I was ecstatic. You see, what the tool does is provide an interface to annotate and segment audio on the web. Yes, podcasts can be easily segmented and annotated. This has been my biggest complaint with podcasts over the past year, okay since they started getting big (that is big for an early early adopter). I complained to people I knew at Odeo about the problem and they said they were working on it. I mentioned this to podcast enthusiasts at Yahoo! about nine months to a year ago and they said if they did podcasting that would be one of the first things in it as it was a big complaint. Did they? No, they made a product not too indistinguishable from every other product out there? Where is the innovation?.

Why is this Huge

The reason I am so excited about this is voice/audio is not easily scannable, like type. I can not easily skip ahead in a 30 or 45 minute podcasts to find that which I am interested in. Many friends will forward me links to a podcasts stating I have to hear what somebody says. Finding that segment usually means listening to much of the whole podcast.

The other downside is if I hear something stellar in a podcast my mind will mull over that item for a little bit. This means the minute to five minutes that follow in the podcast are lost on me. This is not a problem with written materials as I can skim back through the content and pick-up where my mind drifted (it is usually in these moments of drifting that I find the best solutions to things that have bugging me - the Model of Attraction came out of one of these).

A couple other items of note about this product. It is great interface design as it is interactive helps the person using the product know exactly what they are doing. The second is the segmentation is a great asset. With segmentation I can easily see writing a script to grab items of interest (27 seconds for here and 36 seconds from there, etc.) and having an automated audio stream built for me. Not only do I have a personalized audio stream, but since the originals are annotated and I can keep track of where the information is extracted from I can easily point others to the spot so they (or I) at some later point can go back and listen to more so to get better context (personally I don't think people are against attribution, it is just that we have made it so hard to do so in the past).

Voice and Audio is a Common Problem

The last couple time I have travelled in the USA I have run across people quite similar to me. None of us like voice. We are not particularly fond of the phone, for much the same reasons as I have problems with podcasts. Too much information gets lost. In phone conversations I am often saying, "I am sorry can you repeat that", in part because I did not hear, but the something that was stated just triggered a good though process for me and I missed what came after that moment. (What would be a great application is Tivo for the phone.) I continually am running new ideas and thoughts through what I believe and see how they may change it. It is the examined life - I enjoy living.

So what Tom and his cohorts did was make podcasts and audio more usable. It makes it searchable. One thing that would be a very nice addition is to have those annotating the information each have their own distinct layer. Just like with folksonomies, the broad folksonomy where each individual and each annotation on a distinct element provides a richer understanding and richer layer. (Such things would be really nice in Wikipedia so that I could remove the people who I do not think add any value to entries (in not polite terms - those who I know are wrong and are polluting the value of Wikipedia, which is far too much noise for me on the entries I would love to point to), or conversely to use a "white hat" approach and subscribe to the annotations of people and the distinct tags or terms they use in annotations. I have many people whose opinions and view I value, but on rare occasions it is everything a person has to say.

Filtering information in a world of too much information to keep track of is a necessity. Filtering is a must. It is about time we got here.

Thank you Tom. I hope your new team can innovate as much as you were allowed at the BBC, which has been the most innovative large enterprise going.

Great Travel Bag

One very good thing I found out on this trip to the Bay Area. I love my new travel bag it is a Victornox carry on that is the same size as my (er my wife's) bag I had been using. This bag not only has more room in it (I fit three days of clothes (did not know what I wanted to wear), an extra pair of shoes, too damn many beauty products (but not toothpaste), and a bottle of Vitamin Water), it wheels around wonderfully (it did not tip over or tip on one wheel), and it is the first towing handle that I love. The handle curves so the bag is not only easy to pull, but it never hit my foot. This is a huge pet peeve with luggage with wheels (not that I want to go back to the days with only carrying luggage) they always clip the back of my foot when towing it behind, well until now. The wheels on this are very well placed and large, which mitigates many bag problems I have normally had.

When I get a product that is well designed, particularly one in a class of products that are abysmal or never design quite right, it is a great moment. The difference between this wonderful bag and others are rather small, but details are what separates commodities from great products (this is why I love Apple products and German cars).

Looking around the airport and plane yesterday I saw people battling their bags and I just wanted to tap them on the shoulder and say "just get one of these".

Tomo and Ivan on Ebay to raise funds for the Red Cross

Our friends, Kevin and Tom, have put up an OK/Cancel pencil sketch on Ebay to raise money for the Red Cross Hurricane Katrina Relief Fund. It is Ebay and Tomo & Ivan for good a good cause, you know what to do.

No More Waiting...

I suppose I should note here that the last day at my current job will be October 6, 2005. I am not sure what the next full step will be, but I will be focussing my full attention what I have been passionate about for the past few years. Rather than spending a few hours every evening and weekends on my passions, it will become my full-time job. The details will show themself in the next few weeks and months. I need the time to persue some options and have time to think about and consider others.

For the last couple years I have joked I commute to my day job, but telecommute to my private life. Well, my private life is where most of the Model of Attraction, Personal InfoCloud, Local InfoCloud, and folksonomy work takes place. Pieces of this work make it into the day job, but not enough to keep me excited or engaged. I am really wanting to see more great work and products that easily functions for people across devices, across platforms, and is easy for real people to use and reuse.

The world has been shifting to a "come to me web". We are seeing the easiest way to make this easier for people attract what they want this is to learn what each person has an interest in, as well as what their friends and peers have interests in. This will help the findability of information and media for people, but the real problem is in the re-findability of that same information and media for people so they can have what the want and desire at their finger tips when they want it and need it. We have all of the technology needed to make this happen, but it needs research, quick iterative development, and removing the walls around the resources (information/media, unwarranted device restrictions (American cell companies have created the failure of the missing robust mobile market), and unwarranted software restrictions). Paying attention to people and people's interactions is the real key to getting things right, not trying to beat your competitor (focussing on the wrong goal gets the poor results). Make the products people need that solve problems people have (with out introducing problems) and you will have a winner. People have so many needs and desires and every person is different so one solution will not fit all and we should never make things just one way.

These will be a long few weeks with more small steps for me. There is a lot to get done and to consider in the next few weeks. In this is preparing for speaking and traveling on top of the other needed work to be done to prep for this next step. I will pop back up and fill you in when I know more. but, the count down has begun.

Yahoo! MyWeb Imports Del.icio.us Bookmarks and More Observations

Yesterday's post, MyWeb 2 Grows Up Quickly into a Usable Tool, had part of my answer delivered today by e-mail. Yahoo! had already built a del.icio.us import tool (as well as an Internet Explorer bookmark, Yahoo bookmark, and RSS import tools) to grab your bookmarks and tags out from del.icio.us.

My import went well, um it took four attempts to get all 1,440 of my bookmarks into Yahoo MyWeb 2, but they are all there along with the 20 or so I had stored in MyWeb already. I wish it could have kept the dates from my del.icio.us bookmarks as the time puts those links in context for me with other things I was working on at the time I made the bookmark.

I am not abandoning my del.icio.us bookmarks and will keep feeding it as it is my only easy option at work at the moment. Now I am interested in a JavaScript bookmark that would post to both MyWeb and del.icio.us from the same form. There is community around one's social bookmarks as I know there are people that pull my del.icio.us bookmark feed into their aggregator, just I do that with other's bookmarks. This is part of their being social, yes?

Now I want to play with MyWeb with my 1,459 plus pages in it. As a personal bookmarking tool this will be a good test. I am now also curious with searching with Yahoo! if my own bookmarks will appear on the search page. This would be nice as I found Google somewhat scary when I started seeing my own blog posts showing up in searches I was doing from work. But, I started my blog (nearly five years ago) as a note to self tool, which also happened to be open to everybody else in the world. It is my outboard memory. This is also the reason I started my own personal site nearly 10 years ago, as a link tool so I could keep access to my web links from any web connection I could get. A lot has changed in these nearly 10 years, but so much has stayed the same.

I have a laundry list of interface changes I would love to see in MyWeb that I will be shooting to them that are interface related. I also have many social network improvements for their tool to get more fine grained in their connections between people in the social engine, which may take more than just a few e-mails.

User Experience Design in the Come to Me Web?

A question came up with Rashmi in the week prior to the BayCHI Web 2.0 event that I thought would definitely come up at the panel in the Q&A session, but most of the questions related to the application and technology side of things.

As content can be repurposed in and pulled into various tools with drastically different presentations than the sites they sit within. There seems to be a logical question as to the value of the user experience of the initial site. We are spending a lot of time, effort, and resources building optimal user experience, but with more and more of the content being consumed in interfaces that do not use the user experience should we spend less time and resources on perfecting it?

One answer is no, things are fine the way they are as the people that still consume the information in the traditional web manner (is it too early to call it traditional web manner?) are a narrower audience than the whole of the people consuming the information. The design of the site would have to add value, or provide additional service to continue enticing people back. I have been talking about the Perceptual Receptor in the Model of Attraction for a few years and the sensory components of design, look, and appeal should be targeted to the expected users so it fits their expectations and they are attracted to the content they are seeking in a manner that is appealing to them.

The converse to this is we are spending too much time on the ephemeral in relation to the benefit. With increasing consumption of the information done though RSS/ATOM feed readers and aggregators on the desktop, mobile, or web (as in Bloglines or My Yahoo) interfaces, which nearly all strip the presentational layers and just deliver the straight content with the option for the person to click and get to the site we developed. Information is also pulled together in other aggregators as summaries on various websites and versions e-mailed around. The control of the user experience has drifted away from the initial designer and is in the hands of the tools aggregating (some provide presentational layers from the content owners to show through on the aggregators), or the people consuming the information that choose their own presentation layer or just strip it for other uses.

With content presentations in the hands of the people consuming and not the crafting designer how does branding come through? How does the richer integrated interface we spent months designing, testing, and carefully tweaking? Branding with logos may be easier than the consistent interface we desire as the person consuming the content has a different idea of consistent interface, which is the interface they are consuming all of the information in. People have visual patterns they follow in an application and that interface helps them scan quickly for the information they desire.

Where the content creator puts their content out for aggregation in XML related feeds, they have made a decision at some level that having their content in the hands of more people who want it is more important than a unified user experience. Consumption of the media has a greater impact than fewer people consuming a preferred experience. All of the resources we put into the refined user experience is largely for the user's benefit, or at least that is what we say, but it is also for the business benefit for consistent branding and imprinting. The newer consumption models focus on the person and their getting the information and media they want in the easiest and their preferred manner for that person.

Is there an answer? One single answer, most likely not. But, I personally don't think we and crafting designer have a great say at this point. As tools people use mature, we may get more control, but optimally the person consuming is the one in control as they want to be and should in the "come to me web".

Response to Usability of Feeds

Jeffrey Veen has a wonderful post about the usability of RSS/Atom/feeds on his site. I posted a response that I really want to keep track of here, so it follows...

I think Tom's pointer to the BBC is a fairly good transition to where we are heading. It will take the desktop OS or browser to make it easier. Neither of these are very innovative or quickly adaptive on the Windows side of the world.

Firefox was the first browser (at least that I know of) to handle RSS outside the browser window, but it was still done handled in a side-window of the browser. Safari has taken this to the next step, which is to use a mime-type to connect the RSS feed to the desktop device of preference. But, we are still not where we should be, which is to click on the RSS button on a web page and dump that link into ones preferred reader, which may be an application on the desktop or a web/internet based solution such as Bloglines.

All of this depends on who we test as users. Many times as developers we test in the communities that surround us, which is a skewed sample of the population. If one is in the Bay Area it may be best to go out to Stockton, Modesto, Fresno, or up to the foothills to get a sample of the population that is representative of those less technically adept, who will have very different usage patterns from those we normally test.

When we test with these lesser adept populations it is the one-click solutions that make the most sense. Reading a pop-up takes them beyond their comfort zone or capability. Many have really borked things on their devices/machines by trying to follow directions (be they well or poorly written). Most only trust easy solutions. Many do not update their OS as it is beyond their trust or understanding.

When trends start happening out in the suburbs, exurbs, and beyond the centers of technical adeptness (often major cities) that is when they have tipped. Most often they tip because the solutions are easy and integrated to their technical environment. Take the Apple iPod, it tipped because it is so easy to set up and use. Granted the lack of reading is, at least, an American problem (Japanese are known to sit down with their manuals and read them cover to cover before using their device).

We will get to the point of ease of use for RSS and other feeds in America, but it will take more than just a text pop-up to get us there.

Wade Roush and 10,000 Brianiacs

I have been following Wade Roush' continuousblog since its inception a few weeks ago. Continuousblog is focussing on the convergence that is finally taking place in the information technology realm. I had a wonderful conversation with Wade last week and have been enjoying watching his 10,000 Brainiacs evolve in 10,000 Brianiacs, Part 1; 10,000 Brainiacs, Part 2; 10,000 Brainiacs, Part 3; and soon to be 10,000 Brianiacs, Part 4.

Wade's concept of "continuous computing" fits quite nicely in line with the Personal InfoCloud as we have access to many different devices throughout our lives (various operating systems, desktops, laptops, PDA, mobile phone, television/dvr, as well as nearly continuous connectivity, etc.). The Personal InfoCloud focusses on designing and developing with the focus on the person and their use of the information as well as the reuse of the information. It is good to see we have one more in the camp that actually sees the future as what is happening to day and sending the wake-up call out that we need to be addressing this now as it is only going become more prevalent.

The Art of the Pivot

We live life linearly, but there are many tangents and crossing points. Physical life makes surfing those tangents not an easy task, but it is part of the brilliance of digital life to surf serendipitously with purpose. Every now and then, with more increasing regularity I find myself in awe (yet with each occurrence with banality creeping in) of the tangential currents that draw life closer and the world smaller.

Flickr provided this evening's wonderful spark. While peering through the lens of my friends and "contacts" photos I clicked on one that had a familiar scene, it was not that I knew the people in the photo, but it was the table, cups, and feel of the place. It was a photo in the Pork Store on Haight Street. I have had so many wonderful breakfasts there from when I live behind the restaurant on Waller, to trekking over from where I lived on Arguello, to the pilgrimage on nearly every trip I make to San Francisco.

What made this particular photo special was not that I easily recognized the scene, but I double checked in Flickr's tags to see a "porkstore" tag. I clicked the tag to see if that photographer had entered more photos in the Pork Store, but no. I clicked to see "all other public photos tagged with porkstore". In doing this I saw in the thumbnail somebody I thought I recognized. I clicked to the larger photo to ensure it was somebody I had just met yesterday. The world just shrunk.

What was the point of this? It is the ability to pivot or surf in new direction that is related to where we are all thanks to the hyperlink and meta information. As the web has changed my perception of what is right and possible in the world, I increasingly find one of the major differentiators between physical life and digital experiences is the pivot. Including hyperlinks or means to pull information closer to you that is tangential to the current desire or direction. When relevant information is not hyperlinked it is lacking the pivot. Or when there is a lack of ease to find associated information that is relevant to what is in the browser and relevant to the person consuming the information or object on their screen it is frustrating for the user and disappointing as a developer knowing the ease of the solution and the great value it adds.

Oddly, one of the interfaces I love also bothers me for its lack of the pivot. The iPod is great, but it is missing one pivot option that is now driving me nuts. When in Shuffle mode and I hear a song I like by an artist I like often want to pivot and listen to more of that artist or that album. This should be an option on the center button, just like getting to add song rating, scroll through the song, etc. Not only is it in Shuffle mode it is when listening to mixed playlists or soundtracks. It should not be that difficult to implement, one of the screens clicked to from the center button, while listening to a song, should bring up a "listen to more by this artist or album" option. Then life would be so much better.

Opening Old Zips and Finding Missing Passion

Tonight I finally got my old USB Zip drive to work with my laptop (I have not tried in a couple years) and it worked like a charm. I decided to pull most of the contents of my old Zips into my hard drive, as it is backed-up.

I started opening old documents from a project from four and five years ago and the documentation is so much better and detailed that what I have these days. The difference? Focus and resources. On that project I was researching, defining, iterating, and testing one project full-time. I was working with some fantastic developers that were building their parts and a designer that could pulled everything together visually. We each had our areas of expertise and were allowed to do what we enjoyed and excelled at to the fullest. Our passions could just flow. The project was torn apart by budgets and politics with the real meat of it never going live. A small piece of it went live, but nothing like we had up and running. But, this is the story of so many killer projects and such is life.

What is different between now and then? Today there is no focus and no resources to develop and design. I am in an environment overseeing 2,000 projects a year across 15 funding areas (most of the work done centrally is done on 5 funding areas), it is project traffic management, not design, not research design, not iterating, just balancing high priority projects (mostly it is 9 of us cleaning up others poor work). The team I work with is fantastic, but we have few resources (mostly time is missing) to do incredible work.

The looking back at the volumes of documents I wrote laying out steps, outlines of design elements, content assessments, schematics, data flows, wireframes, and Flash animations demonstrating how the finished tools would function I realize I miss that, deeply. I miss the passion and drive to make something great. I miss being permitted to dream big and solve problems that were untouchable, and best of all, go execute on those dreams. When I see members that made up that old team we reminisce, much like guys do about high school sports champion teams they were on. We had a great team with each of us doing what we loved and changing our part of the world, the digital world.

It was in that project that the seeds were planted for everything I love working on now. Looking at old diagrams I see hints of the Model of Attraction. I was using scenarios around people using and reusing information, which became the Personal InfoCloud. These elements were used to let others in on our dreams for that project and it was not until my time on the project was winding down (or there was no desire to move more of the whole product live and therefore no need for my skills) that I could pull out what worked well on project that made it special. Now others are getting to understand the Personal InfoCloud and other frameworks and models I have been sharing.

State is the Web

The use and apparent mis-use of state on the web has bugged me for some time, but now that AJAX, or whatever one wants to call "XMLHttpRequests", is opening the door to non-Flash developers to ignore state. The latest Adaptive Path essay, It's A Whole New Internet, quotes Michael Buffington, "The idea of the webpage itself is nearing its useful end. With the way Ajax allows you to build nearly stateless applications that happen to be web accessible, everything changes." And states, "Where will our bookmarks go when the idea of the 'webpage' becomes obsolete?"

I agree with much of the article, but these statements are wholly naive in my perspective. Not are they naive, but they hold up examples of the web going in the wrong direction. Yes, the web has the ability to build application that are more seemless thanks to the that vast majority of people using web browsers that can support these dynamic HTML techniques (the techniques are nothing new, in fact on intranets many of us were employing them four or five years ago in single browser environments).

That is not the web for many, as the web has been moving toward adding more granular information chunks that can be served up and are addressible. RESTful interfaces and "share this page" links are solutions. The better developers in the Flash community has been working to build state into their Flash presentations to people can link to information that is important, rather than instructing others to click through a series of buttons or wait through a few movies to get to desired/needed information. The day of one stateless interface for all information was behind us, I hope to hell it is not enticing a whole new generation of web developers to lack understanding of state.

Who are providing best examples? Flickr and Google Maps are two that jump to mind. Flickr does one of the best jobs with fluid interfaces, while keeping links to state that is important (the object that the information surrounds, in this case a photograph). Google Maps are stunning in their fluidity, but during the whole of one's zooming and scrolling to new locations the URL remains the same. Google Map's solution is to provide a "Link to this page" hyperlink (in my opinion needs to be brought to the visual forefront a little better as I have problems getting people to recognize the link when they have sent me a link to maps.google.com rather than their intended page).

Current examples of a poor grasp of state is found on the DUX 2005 conference site. Every page has the same URL, from the home page, to submission page, to about page. You can not bookmark the information that is important to yourself, nor can you send a link to the page your friend is having problems locating. The site is stateless in all of its failing glory. The designer is most likely not clueless, just thoughtless. They have left out the person using the site (not users, as I am sure their friends whom looked at the design thought it was cool and brilliant). We have to design with people using and resusing our site's information in mind. This requires state.

When is State Helpful?

If you have important information that the people using your site may want to directly link to, state is important as these people will need a URL. If you have large datasets that change over time and you have people using the data for research and reports, the data must have state (in this case it is the state of the data at some point in time). Data that change that does not have state will only be use for people that enjoy being selected as a fool. Results over time will change and all good academic research or professional researchers note the state of the data with time and date. All recommendations made on the data are only wholly relevant to that state of the data.

Nearly all blogging tools have "permalinks", or links that link directly to an unchanging URL for distinct articles or postings, built into the default settings. These permalinks are the state function, as the main page of a blog is fluid and ever changing. The individual posts are the usual granular elements that have value to those linking to them (some sites provide links down to the paragraph level, which is even more helpful for holding a conversation with one's readers).

State is important for distinct chunks of information found on a site. Actions do not seem state-worthy for things like uploading files, "loading screens", select your location screens (the pages prior and following should have state relative to the locations being shown on those pages), etc.

The back button should be a guide to state. If the back button takes the user to the same page they left, that page should be addressable. If the back button does not provide the same information, it most likely should present the same information if the person using the site is clicking on "next" or "previous". When filling out an application one should be able to save the state of the application progress and get a means to come back to that state of progress, as people are often extremely aggravated when filling out longs forms and have to get information that is not in reach, only to find the application times out while they are gone and they have to start at step one after being many steps into the process.

State requires a lot of thought and consideration. If we are going to build the web for amateurization or personal information architectures that ease how people build and structure their use of the web, we must provide state.

Annotated New York Times

The Annotated New York Times is the best interface for blog coverage out there. Feedster and Technorati are leagues behind in their presentation compared to this. I had not been to BlogRunner in a while, but it has grow-up too. The interface, interaction, and presentation are dead-on for an intuitive tool. Bravo.

I do wish it were easier to find book review annotations more easily, such as by author or book title.